Bret D.
Yelp
(I allowed almost 44 hours to get a reply to my 'contact us' request via the website at Garcia's Kitchen before writing this review. I have not heard from Joshy, the manager.)
I placed my Garcia's Kitchen order on-line via DoorDash for the Central location. When I pulled up to pick up my order, someone took my name and said my food would be right out. After maybe 15 minutes of waiting, I went inside and found my order sitting on a table. How long it had been there; who knows? I took the order home to discover it was cold.
Additionally, instead of getting the two combo fajita plates I requested, I got one combo fajita plate and one combo plate. I called and spoke with Laura, who said they were very busy and understaffed. She said I had to address the messed-up order with DoorDash.
To be fair, the fajita meat (both the chicken and beef) was very tender. However, I had to discard about a quarter of the papas because they were burned and inedible. Did I get the scrapings from the bottom of the fryer?
During this time, where restaurants are struggling to stay in business, isn't it important to offer excellent service? This was my first visit to Garcia's. With this level of service, I cannot see myself visiting Garcia's again. I will spend my money where the customer is appreciated.