Preston L.
Yelp
DO NOT SPEND THE MONEY!
I know that comes across very blunt, but the experience we had did not come anywhere near justifying the over priced and below average experience. Please read the lengthy review for full detail.
We had reservations at 7:30 on 12/25/19 (Christmas) with all expectations of the seafood selection, as the website listed, only to find a "holiday" selection for $10 more.
SERVICE:
Seating was quick, but that's where the positives left. Upon being seated, we waited roughly 10 minutes with no service at all. The restaurant was about 30% full, with majority of servers standing around looking extremely upset to be there. Tables on all sides continued being visited, while we waited without any interaction at all until finally being able to motion someone over to get our server.
FOOD:
The food selection was NOT worth the $48.99 per person price. Think of a buffet comprised of hospital cafeteria food. The "ribeye" was actually a pot roast, the gnocchi was dry, and just had sauce dumped over it. The only somewhat palatable food was on the kids buffet, with cold chicken nuggets and Mac and cheese. The only good hot food was tater tots. Not to mention, within an hour of eating, both my fiancé and I had the absolute worst stomach pain and nausea that lasted even into this morning.
EXPERIENCE:
During the whole dinner, service was mediocre at best, with several times of having drinks cleared, randomly having forks and knives be taken away while at the buffet. The only positive were the character actors, who did a fantastic job Interacting with everyone.
FRUSTRATIONS:
Before arriving we called to check on parking validation, and were told this restaurant doesn't partake, and that we would be charged $25 to park for dinner. Upon checking in for our reservations, unprompted we were given validation, contradicting the entire phone call conversation.
Lastly, an 18% gratuity was charged on the meal for 2 dinners, without any notification until printed on the check. Again this was for TWO dinners at a buffet, not a party of 6+ diners. We have no issue with tipping, in fact, in many situations service as been so great, we have gone overboard in generosity with tipping, but a guaranteed 18% on some of the worst service we have seen is inexcusable. In all honesty, we have received better service at Burgerfi every visit versus this visit.
I apologize for the in depth long review, but I felt this is a must know to anyone thinking of going. If you are staying at the hotel, please walk to some of the other character dining establishments at the true Disney Resorts, for the same price, you will get much better food and WAY better service.
Total bill $129.46 for 2...