Sohrob H
Google
🍽️ Food:
The food we had for brunch was generally okay. It wasn't exceptional, but it was satisfactory for a celebratory meal.
🐢 Service Speed:
The service was unfortunately very slow. This was particularly frustrating as it was a special birthday brunch, and the delays impacted the overall flow of our meal.
🤔 Inconsistent Service:
We observed that service seemed inconsistent across the dining room, with some tables appearing to receive much more frequent check-ins than ours. This made our slow service even more noticeable.
🗣️ Staff Communication:
There appeared to be some communication issues, especially with the front desk team, which contributed to the disjointed service experience.
🙏 Management Response:
A positive note was the manager's handling of our concerns. They were very understanding, took the time to explain the situation, and offered a sincere apology, which helped alleviate some of the frustration.
🎂 Overall for a Birthday Brunch:
While the food was acceptable, the very slow and inconsistent service definitely detracted from what was meant to be a special birthday brunch. Despite the manager's efforts to address the situation, the overall experience was challenging. I might consider giving Gardenia another try, but with tempered expectations for an improved service experience.