akarolinacosta95
Google
We stay at The Gardiner House quite often, as we love visiting Newport and have close friends who live there. We usually alternate between The Vanderbilt and The Gardiner House, but I have always preferred The Gardiner House because of its proximity to the water, its phenomenal restaurant, and its brighter, more welcoming atmosphere. Our stay in October 2025 was lovely, which made our most recent experience in December 2025 particularly disappointing.|My fiancé and I brought my mother for an overnight stay as a birthday gift, and several changes and issues caught us off guard. We were surprised to learn that guests are now charged for parking, which had never been the case during our previous stays. Additionally, we were extremely disappointed to find out at breakfast that it is no longer included in the hotel rate.|Unfortunately, the checkout experience further soured our stay. The two women working at the front desk were inattentive and seemed uninterested in assisting us. They refused to provide a printed copy of our receipt and attempted to charge us again for parking, despite the fact that we had already paid the valet upon arrival. Overall, the experience felt disorganized and unprofessional.|Given these changes and the decline in service, we are unlikely to stay at The Gardiner House again on future trips to Newport.