Eydn P.
Google
This review is for the hotel, not the restaurant (which I would give five stars without hesitation). We stayed here for our anniversary in October. Based on the overwhelmingly positive reviews and how beautiful the property looked online, we were genuinely excited to spend a couple of nights here. Unfortunately, for nearly $1,000 per night, the experience fell well short of expectations. At check-in, the concierge seemed completely uninterested. There was no welcome, no overview of the hotel, and no helpful information offered- it genuinely felt like we were inconveniencing her just by being there. We've stayed at other hotels in a similar price range, where the service is consistently warm, attentive, and polished, so this was especially disappointing. The valet was far more welcoming and professional than the front desk.
After a short walk around town, we returned to the hotel and weren't acknowledged at all, the concierge kept her head down on her phone. I can appreciate a no-fuss stay where guests aren't overbothered, but for the price point and the fact that this was a special anniversary trip, being completely ignored wasn't what we expected. A simple greeting or acknowledgment would have gone a long way. The hotel itself is very pretty. The furnishings are lovely, and the room was nice and comfortable. The views were nothing particularly special; it appears the ocean-facing side is reserved for a conference/wedding? space. Still, we did enjoy the room. There aren't many amenities overall. Or if there were, we were not told of them. Like many Newport hotels, valet parking is the only option and comes with a daily fee. The valet team was excellent- friendly, accommodating, and consistent throughout our stay. The restaurant deserves special mention: the staff was outstanding, and the food was excellent. Truly a five-star experience there- would def go back to dine with them.
The location is also a positive, close enough to everything without being directly on the busy street. However, overall, we wouldn't choose to stay here again at this price point. Upon checkout, we noticed a charming bar/library space that we didn't even realize was available to guests as no one mentioned it to us during check-in.
A beautiful hotel is wonderful, but to be considered luxury, the service needs to match the setting. Unfortunately, that piece was missing for us. If we wanted an experience that anyone could offer, we could have gone anywhere else, for much less.