Jody Davison
Google
Great food: Check!!
Great atmosphere: Check!!
Great drinks: awww yea!!
Great service: .... nope...
We live just down the street and have been meaning to check this place out, friends said the food was delish. We decided to pop in last night and were surprised that the menu exceeded our 'club and grub' expectations. We loved looking at all the fun stuff in the dining room and the whole place was clearly really well done.
Got off to a great start, ordered an app and two sandwiches. About 15 minutes later, our two sandwiches arrived. We mentioned nothing to the runner who offered anything else. I was sure our server would check back shortly after we tried our food anyway, and it looked delicious.
Our server didn't arrive until I flagged him down, just as we were finishing our meal. I reminded him that we had ordered the appetizer. He quickly responded with a comment about being so preoccupied with getting our sandwich order right that he had forgotten. We hadn't modified or complicated our order whatsoever, and it was not at all busy inside.
He appeared again almost immediately with a spectacular drink in hand. We had mentioned earlier that it looked good. We both agreed to our server - "Good recovery!" and moved along. Another 15 minutes later, our poppers arrive.
The kicker - we were charged for the poppers our server had forgotten, AND the drink that no one ordered! Bad service, and an even crappier comeback after we had addressed it!