Jordan M.
Yelp
A lot of shops I've been to in the area aren't great when it comes to customer service and Gary's is no exception.
I've been to the Woodland Hills location twice now with an attempt to go a 3rd time and I'm glad I didn't waste my time.
First off, Like most shops, you'll typically find everything in the realm of 20-30% above market. Not really a breaking point for me but it doesn't help.
Plus this location is about the size of my closet so the selection is pretty limited.
The corners are stacked up with bulk, old boxes, bags, and basically garbage so don't get that confused for inventory.
The first time I went I was greeted by a new employee that could barely answer any of my questions regarding products and selection. He was pretty new so it wasn't necessarily his fault but disappointing when you're trying to make an informed decision.
The second time, I was actually greeted by a nice and helpful woman. Was looking to sell some cards so she told me to contact Gary the next day because he'd be in.
When I called Gary the next day, he was short with me and didn't seem like he was really interested in doing business. I shrugged it off as him being a busy guy and set up a tentative time to meet him at the shop at 4pm. He said he'd be at the shop until about 6:30pm.
When I called him around 4pm to confirm, he pressed me about what time I'd get there. He specifically told me that he wanted to leave the shop early to go to a football game and sounded irritated that I'm inconveniencing him from that.
So I suppose my business isn't important enough to sound inviting and encourage my visit. It was especially disappointing to receive this level of service from the actual owner of the shop.
Ultimately, I suppose this shop is for people who don't really know (or care) what they're looking for or for "business only" types of transactions.