R David R.
Yelp
Oh my God, what a massive disappointment! A friend in Manhattan, a former Londoner herself, recommended this place for our London holiday. She will be appalled when I tell her our experience. The host (?) seated us in an isolated spot-mind you, the restaurant was dead on a Wednesday evening, which is not a good sign in itself-then left us without menus. We easily sat for 10 minutes waiting for our waiter. At last, the host returned with menus, and was clearly disgusted-disappointed-contemptuous when we did not order drinks. How dare we! Such plebeians. He then took our order-oh wait, he's now our waiter I guess-and was clearly eager to get us out of there. He showed zero pride in the restaurant, zero pride in his job, zero enthusiasm to share the menu with us. We clearly were not the type of people he could suck up to. After ordering, he went away, returned to our vicinity to glance at an empty, still dirty table. For some reason, he yelled to a co-worker who was clearly invisible or in a different part of the restaurant entirely. Why he yelled, I do not know, but clearly this didn't strike him as being the least bit inappropriate. The food came, was decent, but not at all worth the price and inexcusable treatment. Thank heavens my wife saw someone with a carafe of water, and had asked our waiter-host to bring one. He certainly never came back to check if we were happy with our meals or needed anything else. Just an FYI for management, we saw we were being treated badly early on, and decided to eat-drink as little as possible, so as not to waste our money on a bad experience. Leaving the restaurant, we encountered the waiter-host in the front door. I said good evening. He said nothing. (The waiter-host was Lorenzo. We dined on 13 April 2016, receipt number 14460, VAT #778706673) We've had some wonderful and some bad experiences in London so far, but Geales of Notting Hill is setting a terrible example for your city.