Tee K.
Yelp
** MUST READ: MANAGEMENT HARASSING CUSTOMERS!!! We've been here many times. We always bring out of town guests. Tonight we were celebrating our wedding and my birthday, and chose to bring my mother for her last night in Vegas before flying home. Everything was fine, our chef, Grant, was great. We enjoyed him and had so much fun interacting with him. In fact, we enjoyed him so much, we tipped him $20.
The "server" forgot to bring out my husband's soup, no issue, she brought it when we let her know. However, she never once came to refill our drinks. Just came at the end to give us boxes and the bill.
We noticed 5 dinners and an 18% auto gratuity was applied to the check. We asked for the bill to be corrected, because it was my husband, my mother, and myself. The other two dinners were a separate couple. They told us the auto grat still applied. I've NEVER had this happen for a party of 3.
I asked for the manager. Chan came over, very condescending, smirking, rolling his eyes, saying it was their policy for over 12-years, that parties over 5 would have an 18% auto gratuity. I explained that it was just my mother, my husband, and myself and he refused to take off the auto gratuity.
If you take a look at the bill, it still says guest count 6... even though you can see there were only 3 dinners. I believe this is how they're scamming their way into an 18% auto-grat.
We explained that we already tipped the chef, he said, "Well do you want me to take the tip away from the chef?" I said NO, that was not the right thing to do, he did the work and as a customer, I can choose WHO to tip and how much. Gratuity should always be left to a customer's discretion based on the level of service provided.
We left an additional $120 cash, which covered our bill, because at this point, that's $140. To be clear, if he removed the 18% auto grat, I would have happily left a cash tip for the server, but I'm not paying $160 for a $100 meal. Especially when that server did not earn a $21 tip for just taking the orders, forgetting items, and never checking on us once! We even had to remind her that we asked for extra sauce.
We left the restaurant and were sitting in the car, and next thing we know, Chan is at my window accusing us of trying to leave without paying. He insisted that we did not pay and said he was going to do something to us. I could not believe Chan was at my window threatening us and accusing us of not paying!!!! I told him he needs to check the table again! Then he told us to never come back.
Geisha House does not need to worry about that. We will NEVER BE BACK, nor will we be bringing them any new customers.
My hands were shaking. I was livid. My 82-yr old mother was upset. My husband was upset and ready to defend me if Chan got any closer to me. I have NEVER been treated like that, ever, at any restaurant. And I am a generous tipper!!!
The couple that was seated in our same area told us that as they were paying, the server told Chan we paid the bill, but he still chose to run up on us and accuse us of not paying.
This could have been such an easy fix. As someone who has been in customer service, I know a competent manager would have been able to diffuse the situation and made it right! That is their job. Ensure good service and return customers.
We will be vocal about our unacceptable treatment on our social media platforms. My husband and I have well over a 500k audience.
CHAN NEEDS TO BE FIRED FOR HARASSING CUSTOMERS AND GEISHA HOUSE NEEDS TO REMOVE THE AUTO GRATUITY AND LEAVE THAT UP TO THE CUSTOMERS! They already lost one location, they need to be very careful how they treat customers before they lose their last location, too!
*** BUYER BEWARE!!! BE SURE TO CHECK YOUR BILL AND MAKE SURE YOUR BILL DOES NOT SAY 6 GUESTS IF YOU IN FACT DO NOT HAVE A PARTY OF 6 THAT YOU ARE PAYING FOR!
