Janice Halim
Google
The cafe has a lovely, spacious seating area and offers beautifully presented, delicious pastries. The coffees taste great. However, the overall experience was let down by the lack of staff training and attentiveness.
We ordered a flat white and an oat flat white to have in, but both were served in takeaway cups, and one ended up being more of a latte with thick froth—far from what we expected.
Later, while we briefly stepped away to grab another pastry, leaving our belongings, half-full coffee, and some food at the table, the staff unexpectedly cleared everything. It wasn’t busy at the time, and there was no need to turn over the table quickly, so it felt unnecessarily rushed and inconsiderate.
It’s especially disappointing considering this is the headquarters location—you'd expect the standard of service here to set the benchmark. It’s a shame that Messina hasn’t invested more in properly training their team, or at least ensuring there’s one experienced staff member managing the floor. The food and coffee show promise, but the hospitality side definitely needs improvement.