Gelson's Encino

Employees camp the pokemon machine while they are working, tried contacting management and they said they can’t do anything without a specific name. I think it should be an announcement to all employees that it is inappropriate to check the machine while working, won’t continue shopping until this matter is resolved.

My partner and I used to love shopping at the Gelson’s Encino location. We’ve been regular customers and always enjoyed coming here for our groceries. Unfortunately, that changed today. On January 14th, 2026 at around 5:55 PM, while running errands, we stopped in to grab ingredients for dinner. As we were leaving, we were stopped at the door by an employee who told us that his manager had instructed him to “keep an eye” on us. He then asked if we had paid for the items in our grocery bag. (We had our receipts and showed them in confusion) What makes this even more upsetting is that if anyone had actually been paying attention, they would have seen that we went to the register twice, as we initially forgot to grab one of the sauces we needed. Despite this, we were singled out, questioned, and treated with suspicion; without any explanation or justification. No reason was given for why we were being watched. No apology was offered. The interaction made it very clear that we were being profiled, and for all the wrong reasons. Instead of leaving as satisfied, loyal customers, we left feeling uncomfortable, disrespected, and frankly gross. This experience completely changed how we view this store. We will not be shopping at this location anymore, and I strongly urge management to address how customers are being treated—because no one should be made to feel like a criminal simply for buying groceries.

Lots of parking, tons of options and fresh food. Friend staff, prices are always expensive here, but it’s expected. Highly recommend this location.

Go for the deli and quality groceries. Yes the groceries are pretty pricey compared to some other other supermarket offerings, but they’re selection of higher-quality brand certainly justifies some of the higher price points. I as well as many other Shore I’m feeling the hurt of inflation and rising grocery places. There are definitely some lunch staples that you can get at Gelson’s for under $10 and get yourself a really quality lunch.

Gelson's Encino Grocery Store: A Shining Example of Excellence Gelson's Grocery Store in Encino is a testament to cleanliness, order, and outstanding customer service. The store is immaculately maintained, reflecting the dedication of management and staff. Gelson's - Encino employees are always friendly and eager to assist, enhancing the shopping experience with their warmth and knowledge. Every visit to Gelson's Encino is a pleasure, thanks to its intuitive layout and pleasant atmosphere. This store meets the community's shopping needs and elevates the standard for what a grocery store should be. Thank you to Gelson Encino for maintaining such high standards and supporting the company's prestigious reputation. Whether you're picking up daily necessities or shopping for a special occasion, Nelson's in Encino is the place to go.

Best chicken aioli sandwich with salad. Inconsistent depending on the person making it but still good. Great value. Consistency would be 5 star perfect. Bring back the stone oven!

This review is for the Viktor Benes Bakery in Gelson's. They have such a nice selection of cakes and custom options that look and taste great. I ordered a custom cake recently and they made it just as I requested. Everyone loved the way it looked and it tasted even better.

I truly love this place, a childhood favorite, but man the Wolfgang puck to go sandwiches are really bad, they have always been mediocre but recently they've become straight up terrible. I couldn't even finish mine.

Ordered your, Victor Bene's, princess cake and omg, not only the most gorgeous looking cake, but absolutely delicious! We were almost licking the whipped cream and cake off the plates, including the most delicious marzipan frosting and the marzipan cut outs! Ha, we fought over those! Bravo and thank you!

I am not a Gelson's shopper. It typically is way too overpriced for me and I just rather go to trader joe's or sprouts. That being said I was looking into getting a cake for an engagement party and from all the options we got pricing from Gelsons and it was *relatively* reasonable. It was mostly convenient location wise and so we went with it! Subtracted one star for pricing. I wanted a simple buttercream cake, minimalistic, with small dainty flowers/olive branch on it and we got just that. We added the olive branch ourselves and bought the flower from them. They were punctual and gave me the exact cake I wanted. For the flavor I got strawberries and cream. As someone who does NOT like cake and really thinks of it as more of a prop I can honestly say it was the best cake I have had. The entire cake finished with no pieces left, something that has never happened before. It was light, fluffy, and delicious. Overall, very much enjoyed the cake and would order again.

Very rude service. Always!!! Today, the guy who was packing the groceries yelled at my three-year-old son. We don't yell at our kid, so why the heck is some random guy doing it? My son just pulled out the bag stand. That's no reason to yell at him and point a finger

These ladies- Natalie, the baker at Viktor Benes absolutely made the BEST and prettiest cake for my daughter's 10th birthday! I showed them a picture and what they made was even prettier and better tasting than we imagined! They did such a great job in a short amount of time and we were so pleased and grateful for their help and hard work!! Thanks again guys for being the best bakers in this area for fine cakes and desserts for sure! :)

Gelson's Encino! The best Lobster salad I've ever had! OMG I Love it! the store is nice, beautiful, and clean, the staff are welcoming and friendly I'm going back to try more of there lovely looking salads and food items every thing looks so fresh and well prepared. I Think I'm in love! The service is top tier the atmosphere is amazing and the staff is courteous one of the best experiences I've had in Gelson's . If you shop there I would highly recommend you check out Encino store it's Top Notch by far

Isn't it funny? I came here to leave a lovely review for a Gelson's that's always been considered the top of the line of this small chain. Imagine my surprise seeing all these recent negative reviews. Positively odd. Now, I have a Gelson't two minutes from me in Sherman Oaks - it's okay, but the deli case there isn't great, frankly. Everything else is fine, but they frequently don't have enough cashiers. Studio City is always great. But my optometrist is just down the street from the Encino branch. Hadn't been there in ages, but I've now been there three times in a week and a half and was very impressed by just about everything, which is why all these one-star reviews are baffling to me. Their deli department - everything there looks really fresh and I've had the ribs twice now and they were great. I always check out the Wolfgang Puck salads and they always look super fresh, too. Got some cube steaks that were stellar. Their lobster salad is the best of any Gelson's I've been to, and they have a few items that no other Gelson's I've been to has. I've checked out the bakery and everything there looks great. And they have a six-pack of the onion rolls I absolutely love that Sherman Oaks no longer gets. All in all, I've had nothing but great experiences from there and every person I've come in contact with has been very nice.

I don't like being negative, about anywhere I go, but after what just happened and was experienced, I refuse to stay silent. From the minute I approached the location where all the Wolfgang Puck food is made to checking out, I've never felt more out of place than ever. Being told in the number line, with ATTITUDE "this isn't where you order" wasn't necessary, we could've been told it's on the other side and provided guidance. When it came to checking out, it wasn't necessary to be stared at and have the feeling like I'm either doing something wrong or just being stared at like I do not belong. Then when we received our sandwiches and came home, the brown lettuce in the sandwich isn't needed to eat what should be a tasty sandwich. I only enjoyed the bowl of chili we took and that was that. Location doesn't matter, customers should be treated with respect. Just because this isn't my usual Gelson's to go to, but everyone should be treated as an equal. Just food for thought.

I purchased a sandwich and salad from this Gelson's. There was no date on the "sell by" portion. Both items had MOLD on them and were clearly expired. I was also approached by multiple employees and asked to leave because I had my service dog with me. They even went as far as to ask me what my disability was. Absolutely disgusting.

Need quality control badly. Fresh squeezed orange juice has been good and then all of a sudden it's bitter and weird. Same with soups. Some days they are good, sometimes not. Went recently to chili that had no turkey and all beans. It's turkey chili... What's good always is the service of the sweet checkers.

I went there twice to return some stuff on behalf of someone and both time the customer service is horrible, the workers are just so rude for no reason it pisses me off

Came here on the way home and noticed parking can be real tight, but luckily there were several spaces available. It was very clean store and there were enough cashiers to keep the lines moving. We had just come back from a visit to Hawaii and I was craving poke again. I was fortunate that they had a poke bar available here and was briefly brought back to paradise upon every mouthwatering bite. All ingredients were fresh and I was content to enjoy this meal outside of the store on such a nice, sunny day. I have always been happy to come here to try out the fresh food and just take all the market vibes in. Everyone here was courteous and I believe that this has been consistent throughout all the visits I had!

Very rude service from Jessica W. who was working there and was probably having a horrible day, but you don't take it out on your customers. Please provide better training for your staff, that ruined my shopping experience.

Rude AF in this store. Between the old lady at the bakery and the old wanna be Amy Whinehouse cashier, who could tell who was worse? Literally first time being there and not impressed. I would rather pay more at Erewon and at least the people are nice.

Virginia, at the Thanksgiving meal pick up, was so kind and generous. She was so helpful!

I usually don't like to leave any reviews but this time I m really disappointed. My experience was horrible! I was seating and enjoining my sandwich that I heard this lady (sandra) came and started yelling at an elderly woman, I don't know what they were talking about because all heard was Sandra s yelling which think that was very rude I tried to talk to her but she ignored me as well

They go way beyond to accommodate your needs, cut their packages of meat if you ask them to, they have the best chicken and meat. Better than whole food. (Unlike whole food they don't charge you extra if they cut up the check for you or make faces) Grocery if you ask for something and they don't have it, they will research it & will call you to see if they can get it or not, effort It's clean, & courteous.

Clean, well stocked nice selections with standard and unique items Good seafood and poultry. Good parking Unfriendly checkers and baggers, filthy restrooms.

Humberto is amazing and a life saver! He came through and assisted me with getting food platters for me last minute. I appreciate him for making this event possible for me. Eugenia was also friendly, sweet and helpful. She assisted me with loading the platters into my car. AMAZING customer services! One more thing, store looked amazing and aisles were zone on point! Overall, best experience.

Pastries are awesome, unique, and delicious. Employees are nice. Recommend the bakery department!

GELSONS probably WROTE the phrase back in 1810 (joking) "You get what you pay for" yet while Gelson's prices I consider #luxuryliving, if you can't risk getting mushy grapes, not ready cantaloupe or vegetables that sag the next day, this Gelson's in particular has always come through for me. What Gelson's has that many supermarkets doesn't is non negotiable integrity for the quality of their veg and produce. That is without question!

I have been going to Encino Gelson's for over a decade. Their meat Was always second to none. Splurged and purchased a prime NY cut. Brought it home and cooked it up. No one makes a better steak than me. Chewy and tasteless. Called to see what they would do-"oh come talk to a manager". Yeah. So you want me to come back and beg for a refund. Never mind. I'm just here warning you that I think their meat purveyor has changed. And not for the better.

Pretty annoyed right now! I love gelsons and this was the first time trying their sandwich's. There was the option between turkey, pesto or chicken aioli which I chose the chicken aioli since I HATE pesto. Anyway long story short the sandwich I got was labelled wrong and was indeed pesto and I don't have time to run back there and grab something else as I have a short work break. So I had to salvage what I could of the sandwich. Then the bread starting falling apart honestly for a $11 sandwich I expect something a little bit better especially for wolf gang puck. Super disappointed. The only for 3 stars is because the service at this location is impeccable!!!!!

I picked up some PRIME steaks to take to a barbecue. I paid $89 PER POUND and they were TERRIBLE. Tasteless, tough, sinewy. Gelson's used to be a top tier store, now everything is poor quality, and this meat was actually an insult.

I like to go to Gelson, however, everytime i go there i get disappointed with the pricing and how they make their ready made food. I have notice today that where they have their food bar, there was a fly over all the open food. then i decided to pick up a packaged spicy tai pasta and i found it full of salt and tons of sauce. I could no even eat anymore since it was so salty.

This store is ridiculous!! I went to buy a watermelon and at the checkout the price was $30. I cannot believe how this place gets away with price gouging watermelons!!. I literally just went to Costco and paid nine dollars for a whole watermelon. This company takes advantage, Just because it's adjacent to Encino?? I'm not hurting for money. But I am not frivolous either. I would never recommend this place for the practical. This discrimination at it best be leave it or not. Even one of their employees laughed when she told me the price. I was for a fruit!?? She express that she just bought one at Ralph's for $10!! When your own employee says that they would never shop at place of employment, that's shameful.

The staff is grumpy, the food is so salty that it's inedible, and the prices are ridiculously high. I got charged almost $3 for a small side of dressing which is supposed to be a part of their salad bar...

My Husband and myself were there early afternoon, we shopped and then were checked out by Jasmine. She was efficient and a delight. We are Seniors and a little Slower, but she was a Trooper. Thank You Gelson's for Jazmine!

The GELSONS in Encino is really nice but if you buy premade sandwiches by the deli you're basically throwing over $11 bucks away. Primarily a wrap which louts of wrap-yuck- and lettuce. Not enough tuna involved to make it moose. Tasteless.

I love this store. The bakery has yummy treats but I especially appreciate that they have a deli section. I just pop in on my lunch and get a sandwich with a side. Sometimes they are busy usually everyone is working hard to get the job done. Evan assisted me last time and he was very polite and professional.

So, since the last time I left a review, they've really stepped up their game. Their service is more streamlined. Staff is very friendly and accommodating. Produce is immaculate. Great job guys.

They are always in fully stocked and staffs are friendly. Love their bakery and deli because they have all kinds of fresh goodies.

They put the super in supermarket. Do these people ever change? No. They are even better than whole foods... top service, best deli. Foods always super fresh. Number 1 in LA.

Some grocery stores are more expensive in order to have better products. This is not one of them. Same products as Ralph's or Albertson's, but twice the price. Maybe customer service is better?? No, it's worse. Avoid shopping here if you can.

The prices here are steep but I come here out of convenience. They have a great selection of food. Their meals to go is great as is their deli department. I ordered some roasted Turkey with gravy. Valeria was great. She made sure to cut into the turkey to give me the freshest pieces. What I like best about this location is the manager Jose is excellent at making sure their are enough check stands open. Whenever a line forms, he immediately opens another register to get customers in and out. This is the main reason I come here. Thanks Jose!

The great things about this Gelson's are: Location, Parking, and Dining area and choices. It's located on Venture Blvd with easy access to the parking area which is very spacious and offer many entrances. There is a great selection of ready to eat food options and the Victor Bene backery offers great variety or pastries, sweets, and cakes. There customer service I great to, as you don't have to put your items on the conveyor to be scanned. You just give them the cart and they handle everything including the bagging. The reason I am giving this places and probably the whole chain a 3 stars is the prices and portions sizes. The prices are extremely inflated and the portion sizes are extremely small compared to what Ralph's and other competitors offer. For many times, the prices her are on and a half more than what you would get from other grocery stores. And the items size is way smaller than what you would get in other grocery stores..so expect to pay more for less .

I only go here when visiting my Dad. Prepared food is great. Is is pricey? Yes. Have I ever been disappointed? No.

I have spend thousands of dollars through 2 decades of shopping in Gelson's Encino, who changes 30% more on products that you find in most markets a lot cheaper. Las week I have spend over $400 on a few items, next day when I opened the refrigerator 3 of the items where rotten, I brought the back to the store and I witness the manager "Manny" abuse the lady returning bad items, I was next and "Manny" was disrespectful and miss treat-me, giving me a horrible attitude! Next a customer start to insult me, he claim he was a friend of "Manny" he kept raising his voice, I told him to main his own business, the manager or any employs in the store stop him so I screen at him and got very upset! The gossip and bad treatment to customers in the store are a typical practice in the store! Gelson's Encino is a training base for new employees, but they don't train them to pack the food properly and logically! Also they don't trading the employees to understand the legal ramifications of not accepting returns! Can't wait for AI with drones take over the store!

Great service and quality. Wide aisles so you move quickly. Shopping there is a pleasure.

I like this store, more often than not. Good quality products. The other night though, a manager was quite vulgar while ringing me up. I presume he didn't think I spoke Spanish. Come on Gelson's, don't be so crass !

GREAT NEWS SPORTS FANS, a Gelson's manager said it was OKAY for deli employees to touch your food with bare hands....oh yeah, if they wash their hands first. How do you know and if you ask they get pissed off. NEVER let an angry person serve you food. Why the heck do they have gloves then. It is DISGUSTING when the deli person fills up a container and then puts the food that ended up on their non gloved hand in the container too or just puts it back in the serving tray. NOT ME! It is bad enough that Gelson's is now charging exorbitant prices, even for them, but apparently, after a sale of the company (I heard), their employees and customer service sucks. There are better deli salads at their competitors, take a taste. Return visits will require dire food situations. Your choice.

This Gelson's is a wonderful store and here's why: * A superbly laid-out store. * Brightly lit and signed * Vast array/selection of goods * Excellent customer service- they even suggest, rather than just point! * Hygienically, it's spotless * Everyone's always happy there! All the above, and other features/services i'm missing, make for a complete and satisfying shopping experience. Thank you

This is a terrific Gelson's. As usual there is a traditional assortment of produce, groceries and meats. But there's also a rich assortment of non-traditional products, Kosher, Asian, Gourmet, etc. which makes shopping there rewarding. Of particular note is the meat department. Bertha Coromac, who is one of the butchers there, does an outstanding job of delivering cuts of meat that are delicious, and picture worthy.

Gelsons is a community pillar. When employees, management, and customers respect one another, the shopping experience becomes a moneymaking endeavor. Food is abundant around here and customers have options. Jobs are also abundant, employees have options. The common factor is the quality of goods. You're proud to sell and I'm happy to pay appropriately. Agreed. Unstated. Consistency matters. Quality and consistency.

Great selection of flowers at a decent price and a wonderful bakery (Viktor Benes) inside. Everything I've gotten at the bakery has been delicious and didn't break the bank.

I'm usually a fan of Gelson's, but I had such a bad experience today, I feel obliged to share it. I came in and visited the sandwich counter and ordered the "Sandwich + 2 Sides Combo." I didn't see this deal posted anywhere, but had heard about it through Yelp, so I ordered it. The only sign on the counter read "New Cold Sandwiches," so I asked for a sandwich off that menu. The woman taking my order immediately became angry and started yelling at me saying, "You can't order off that menu, you have to build your own sandwich!". "Ok," I said "Could I build a sandwich that's similar to the one on that menu then?". She stated yelling at me again and said "NO! You have to build your own sandwich!". I didn't see why she couldn't just make a similar sandwich that fit the guidelines, but I started listing all the ingredients I wanted. "NO!" she yelled "You can't add that ingredient! Or else I'll have to charge you more!". Since there's no info posted anywhere, there's no way for me to know this. I responded, "I don't know which ingredients are acceptable, so can you tell me?". Finally, she listed all the ones I could add for this combo and angrily left to go make it. I'm really confused by this entire interaction and don't understand how a person couldn't have questions considering there's no menu for this deal. I've never had someone speak to me like before, especially when I was so nice and genuinely curious. Really unprofessional and honestly not okay. Please put out some clear and visible info before slamming your customers for not knowing all the rules!

I have shopped at Gelson's for many years but no more. After an absence of one week (!), prices had gone up $2 - $5 on many of the items that I wanted. Why? Go to Trader Joe's - 50% less expensive and much better food choices are available. Staff are very helpful.

The worst. Sea food bar isn't fresh don't eat it!!! Customer service just horrible!!!

I usually go to Gelson's for their food court. There are a lot of options from healthiest salads and plates to the heartiest comfort food. Their meat carving section is an excellent choice for sandwich. The Wolfgang Puck Express offers really delicious food. My personal favorite is the Chicken sandwich. I also have tried sushi and poke here and they were good too. The bakery has fresh yummy Danishes and croissants, the coffee is just OK. I love their cold food section, lots of variety of salads and meats (Crab cake, chicken Milanese, Grilled Salmon, ...) and some seasonal items. I also like their floral section, you can always find fresh and beautiful flowers. I wish they had more indoor sittings especially for hot summer days.

I Love it . Especial my lunch that they prepare for me with Fresh & cleaned ingredients. I'm so happy & thankful with Eugenia & Troy for amazing Customer service . Love it