Mary H.
Yelp
Honestly, I will never go back here. I am an instacart shopper and I also do a lot of personal shopping here as well as my entire family. As I was doing an order about a week ago, the cashier was the rudest employee that i've ever faced. The app was having technical difficulties and so a few things were holding up the line and I asked him to add something and then void something. Annoying, sure, but pretty standard for a GROCERY STORE.
he was so rude to me that other customers who were staring had to tell him "it's ok, really I don't mind waiting" because he was being such a dick. A regular came up to me in the parking lot after and asked if I was ok and remarked how rude he was being. I don't want to get into the intricacies of how rude this dude was, because why or what he said doesn't really matter in the grand scheme of things, but it was so bad that I won't ever shop here again, my family won't ever shop there again and I absolutely won't pick up any more orders from here.
I'm 33 and have NEVER made a complaint about an employee in my life and I don't really care if people aren't always in customer service mode, it doesnt matter to me. The fact that I'm making this complaint like a week and a half after shows just how much vitriol and hate this dude seemed to have for me. i PAID FOR A 75 DOLLAR INSTACART ORDER MYSELF KNOWING I WOULDNT GET A REFUND JUST SO I COULD GET AWAY FROM THIS DUDE.
I wasn't going to blast his name but I don't want it confused, his name was Chuck I think, I know that because the regular he was talking to, you know the one he embarrassed himself in front of, said it. I will be TRULY shocked if this is his first complaint. (I looked at a few more, it looks like other people felt the same way I do. I'm sorry, I've worked in customer service for a long time and if I were management I'd be HUMILIATED if multiple people felt strongly enough to write a review.)
I never thought I'd write a review, but I had to go into my car and cry and calm down for a few minutes before making my delivery. I talked to my friend who he also treated like this, who also went in her car and cried.
Your cashier is literally making women cry after they deal with him. I ended up PAYING MONEY to get out of there faster. There is also now about six people who will never go there again and we will take our money somewhere else.
**There is a manager there who is AMAZING, though. He helped calm my crying baby and was so sweet to her a few months ago, and i wish i knew his name, because that guy is awesome. **
Sucks because I liked shopping there.