Shushanik P.
Yelp
I live like 7 minutes away from Gelson's, but hardly go there. Have been there maybe like 7 or 8 times in the past few years, but it is my 1st time writing a review. For me prices are a bit too high, but every now and then I make a trip down there to Victor Benes Bakery. They have good pastries, cookies, cold and hot beverages and the list can go on and on. Anyway, I know the bakery is separate than the store so I am going to express my shopping experience with this particular Gelson's. Now, where do I begin. I don't know where to start. I spent $164.61 and was so worth everything that I bought. I visited practically every isle from their deli, to their meat/ seafood department, to the florist all the way to WOLFGANG PUCK'S HOT KITCHEN OVEN. Bought a little bit of everything from every isle and department that my shopping cart was taking me.Everything was fully stocked, evenly with all the labels facing me/us and there wasn't NOT even one thing/product that they didn't have. All the employees and their managers were SUPER helpful and friendly. Enrique and my cashier Richard went beyond my expectations to make things right and for me to have a great shopping experience!! Thanks guys!! There was also a lady walking around. I didn't catch her name. Was skinny, with a pony tail and had a raspy voice: she happened to be around the meat department and asked me if I needed help. I was looking for a jar of artichoke and she said just for me to wait there and she would go and grab it for me. And I was very appreciative that she went and brought the artichoke and simply and kindly put it in my hand. Now, that is good customer service. I thanked her for going out of her way and doing that for me. You don't get Gelson's customer service in other Grocery stores. Everything is beautiful, fresh and delicious. The pace of my shopping and not being rushed by anyone was HEAVEN to me. Going back to WOLFGANG PUCK'S hot stone kitchen, I ordered a large Margarita pizza and an Aioli chicken sandwich that came with a good portion of Cesar Salad was very FRESH and DELIDIOUS!!!! I couldn't wait to get home, so I sat outside of the store and inhaled every part of that pizza and took the sandwich home and enjoyed it later. I was there on 4/6/2024 for almost 2 hours and didn't even feel how fast time went by. When there is good customer service in every way from saying hello, helping you find what you are looking for with a nice smile on their faces, that is all that I need. It was sincere and genuine. I wish I could do my regular shopping from Gelson's, but because of my budget, I can't. Also, store is clean, including both bathrooms, very big, and lit.
I will be back, but not anytime soon. And that is only because I need to cuff up some money.
Thank you employees at Gelson's. Keep up the good work and the consistency!! Consistency is the KEY to a successful entity!:))