Key KTH
Google
I hate to put out bad reviews, but my experience at Gen KBBQ today was just frustrating and entirely disappointing. It’s Memorial Day, mood is up, ready to spend money, eat a bunch of food, and have fun.
That didn’t happen though…
Starting off, they’re charging dinner price despite it being lunch time because it was a holiday, which is fine and we were cool with, BUT that’s only if the service and such was even at 80% the standard. Originally ordering, most of the things we asked for on round 1 wasn’t brought to us. Of the 15 plates requested for a GROUP OF 5, we got 4. 4!!! It’s not like these plates are big or anything either, most people would be able to clear that in about 10 minutes just by theirselves. We finished that in about 3 mins after cooking it and was expecting for the rest of our order to come out. It never came. This lasted for another 30-40 mins before we had to bring it up to different servers.
To make matters worse, through the first round and for the entire hour and a half, despite asking for another pair of scissors and another set of chopsticks because we were not given enough at the beginning, we were never given those things.
What didn’t make sense was that the server even came back to ask if we wanted to order more. WE HAVEN’T EVEN GOTTEN WHAT WE ORIGINALLY REQUESTED FOR LET ALONE THE BASICS! But of course we went ahead and ordered more.
After just sitting hungry for the next 30 minutes, running down our limited time (about 25 minutes left before our 2 hour limit now) we brought it up for someone who looked like they ran things and just left since now we’re hungry and paid for 4 plates which wasn’t even close to being worth it.
Compared to other KBBQ spots like Omni or Bons, this was by far the slowest, least organized, and overall worst experience so far. I’ve had faster, smoother service on even more packed weekends elsewhere.
In summary, wasted one and a half hours, wasted money, smelled like meat and food from the smoke in there, and left hungry into the rain outside.
Almost completely forgot since the experience was so bad, but there was also an insect inside of my water just floating around. Should’ve just left then.
Day ruined, do better.