GEN Korean BBQ House

Wow! Where do I start! First the food is amazing! If you have never been to a Korean BBQ style restaurant be ready for an experience! You and your family/friends have a cast iron hot plate in the middle of the table. You order the types of meat you want and sides. The meat is pre- marinaded for you. It may seem like a draw back to some to cook it yourself but it is so fresh and they did all the prep work so it doesn’t take but a couple minutes before you eat your food. Kevin our waiter was top notch! You won’t be disappointed!

Got here on Saturday night at 7pm, not too busy. They were able to accomodate our party of 8 right away which was a plus!! Kevin our waiter was extremely attentive and fast!! Took all of our orders, changed dirty grills, and gave us really good recommendations. We hadn’t heard about korean pancake and he told us about it. Had a great night.

Absolutely TERRIBLE experience DO NOT come to this restaurant! Gen used to be one of me and my wife’s favorite BBQ spots, so we came here to celebrate our wedding anniversary. Big mistake. We brought a cake, and the staff said they would keep it for us but when we asked for it at the end, they had completely forgotten about it. Unbelievable. Then it got worse. The meat we ordered was SOLD OUT, and no one even told us. We sat there for almost 20 minutes with nothing to grill, while the staff just stood around chatting and laughing like they didn’t care at all that customers were waiting. They gave us a dirty bowl of water and a disgusting piece of radish to “clean” the grill and the grill itself was burnt black and covered in carbon. When we asked for a clean grill, they flat-out refused. The service was beyond awful, and the food was just as bad. Half of our meat got ruined because it was contaminated by the burned grill. And to top it all off, one of the staff actually said, “Don’t worry, we won’t charge you extra for the leftover food.” What a joke! You think that’s customer service? This was supposed to be a special anniversary dinner, and they completely ruined it. Horrible service, horrible food, horrible attitude. Never again. Stay away from this place!

This place used to be our go to place when they first opened, but then it went downhill. They either don't have what we want to order or they kept forgetting to bring out our food and we had to ask them several times for it. How can I eat within 90 minutes when I have to wait forever for my food? There are many Korean bbq out there and this place is definitely off my go to list.

We closed the restaurant down with our work team. We ordered premium and took advantage of all the beef, prok, chicken and seafood. Almoat 2 hours or all-you-eat. We all ended with food coma. Highly recommend this place! We also have them in Southern California and the services doesn't disappoint. Thanks to our waiter, Gen and team for always keeping the food coming!

I've been to multiple Gens over the past 15 years including their original location in Tustin and many others throughout Southern California. I've frequented the location in Midtown and came here shortly after it's opening. Today's experience was awful for a place that barely opened a year ago. Corporate really needs to come here and fix this location. I came for the lunch special. I don't know if it's for this reason everything came out subpar. The brisket came out with an orange color to where we thought it was pork instead of beef. It even had a funny taste. I really wish I took a picture of this plate. The rice they brought was old and dry as if it had been from the day before. The brisket sauce had a sediment to it and no taste to it. The sesame(?) oil was almost clear with no flavor. The beef belly they served us was basically a plate of fat trimmings. They didn't even have ssamjang (what Korean bbq restaurant doesn't have this as a staple?). Their pork belly they served us had a bone in it! If I knew the lunch special was their way of getting rid of their scraps and old food I definitely would not have spent my money here. I'm really hoping this isn't a downhill trend for Gen.

Food was incredible! Got multiple different meats and all of them were great! Came in with a party of 8 around dunner. Our server, Hugo, was extremely helpful! He checked in constantly and got us whatever we needed ASAP whenever we asked! He was one of the best servers I've ever had! I highly recommend coming here!

Korean BBQ experience is pretty good here! There is a premium section on the menu for an extra $20. Staff was nice and would change out the pan when you asked. Food came out fast and tasted great! I wish they had dessert choices that were included.

Gen is amazing!! We make it a tradition to bring our friend for his bday every year and we look forward to it

Kevin went above and beyond even though we came near closing time. All the food came out quick and perfect. Even with all my asks he never got annoyed, even when he seemed busy. Would come again for the service.

Amazing experience! Food was great. Drinks were tasty, and the service was fantastic. Upgrading to their premium special is so worth it too. Im definitely coming back!

Had to give another KBBQ spot a try for a dear friends birthday and the consensus was GEN, which I was coming into with pretty high expectations after a previous okay experience with KBBQ. First let's talk about the vibe. Some might argue this doesn't really matter but I respectfully disagree. I think a well curated vibe can help enhance your experience and lemme say the vibe was definitely curated. It's giving this modern, low lighting feel that just matches the mood with chowing down on some meat. Even to the grill equipment. Secondly the menu/pricing. Look I'm a simple man, give me the pictures and one set price for the normal AYCE experience. And chat that's what we got. Okay they did have a premium menu but let's be honest, you're gonna go ham on the bulgogi mostly right? I'd definitely stick to the normal menu because there's PLENTY of meat options to choose from! I mean pork, beef, chicken. The holy trifecta with plenty of different marinades and sauces. Even for you seafood lovers they got that as well! You might be thinking, ok that's cool and all but how was the QUALITY. Here's my no bs opinion and you don't even have to watch an ad. It's definitely above average and the certain marinades like the honey soy and garlic were especially delicious. However I feel like some other meats like the carne asada and short ribs were not packing the punch I was expecting. There's definitely some room for improvement maybe with a few meat cut quality and marinade/spice mixes but definite gems. Now the service, we were very lucky to be served by some very nice and friendly guys. Now at first when we got our rice it was a bit cold and ofc you know when it comes to the rice it's gotta be WARM, I NEED THAT STEAM BABY. So we asked for it to be exchanged, and just the interaction itself was no fuss smiles all around and even an apology. Love to see it. One of the gentlemen, Boyce, took very good care of us the entire night checking back quickly for any new orders we wanted, giving his recommendations on items, and clearing away plates. But like what summed it up for me, was he was LITERALLY so on top of exchanging out our grill plate after every 1-2 meats that it really gave us the best grilling experience every time. #bless All in all, great KBBQ food at an appropriate price, great staff, great vibes, and great company. So look, give the diet a break and go inhale 2000 calories worth of delicious meat into ya belly. Right neow.

I've dined at several Gen Korean BBQ locations, and unfortunately, the Westheimer spot ranks lowest on my list. The food itself is consistently excellent, but the service here left a lot to be desired. During our two-hour meal, we repeatedly asked for tongs, only to be told they were being washed and unavailable. For a Korean BBQ restaurant, where grilling is central to the experience, running out of basic utensils like tongs is pretty surprising, especially when the restaurant wasn't even at full capacity. Compared to the Midtown location, which runs far more efficiently and offers noticeably better customer service, Westheimer felt disorganized and underprepared. I hope they can tighten up their operations, because the food deserves better support from the front-of-house team.

I've been to other Gen locations plenty of times, but this was my first time at the Westheimer location. The food was about the same, pretty good quality, but they dropped the ball on service. Our waiter was nice, but I'm not sure what was going on in the back of the house. It took 20 minutes just to get a fork because apparently they were out of clean silverware. Orders were coming out painfully slow. They were out of noodles and calamari. Mind you, we were here at 4pm, still early in the day and off-peak hours as well. We kept having to ask to check on 2 of the meats we ordered in the first round, and one of them still hadn't come out by the time we asked for the check. It's a shame, because the food itself was good. Higher quality meats than other kbbq places I've been to and the honey soy beef belly was fantastic.

First time visiting Gen in the H and the experience was good - although they were out of shrimp that day (we still had a good experience, yes love the shrimp with kbbq) Meat selections were good and service was consistent and fast, what threw me off was the rice, not quite sure what type of rice it was but it was not jasmine rice which I am usually used to when hitting up kbbq spot. Ambiance was clean and wasn't smoky because we went during lunch and there were only a few people at the restaurant. Overall a solid experience and a good pick when looking for kbbq

I love the experience here, it was so fun celebrating with my sister's birthday and our family! The food taste the same as always and it wasn't busy so we had the place all to ourselves. Our server is so nice and attentive to us all while he was taking care of another party! 10/10 recommend again!

It's a good restaurant. Food and service are so good. We have a big party here, and we enjoyed. Kevin is very friendly

We stayed over in Houston for our anniversary dinner, and we picked the perfect dinner as we were wanting Korean bbq, walking in the lighting is low making it more intimate. Our server was outstanding providing the perfect slices of meat for grilling. Ordering the premium made far more sense for us, and the pickled veggies really cleansed our palate. Try different meats especially the waygu, and do try the soup, which is spicy and delicious. We will definitely return.

I had been this location few times, but Kevin was nice and friendly , I definitely back again.

1. Service - I must say that this place has top notch service. I am so impressed. Management here has trained the staff well. I have never experienced such outstanding service at a Korean BBQ restaurant. The minute you look around for service, someone is already there to help you. I have to say that this is one reason why this place out shine the other Korean restaurants in town. 2. Price - depending on lunch or dinner, this place is All-you-can-Eat. A bit pricey, but worth the price. 3. Ambiance - this place caters to large parties as well as a party of 2. But it can host big parties for sure. This place gives you a lounge feel. They have loud music jamming in the background, but it's part of their ambiance. The music gives you a club feel. They have a very nice sound system. 4. Food - the Korean BBQ is good, however their kimchi soup is not the best, and they don't have a lot of Banchan (Korean vegetable side dishes). I was pretty bummed out about that. However, besides that, the meal was not bad. 5. Cleanliness - dining area appears clean, restrooms are not bad, but it's wet everywhere. SUMMARY - Overall, this is a good place to eat Korean BBQ. I would definitely come back.

Kelvin did an amazing job handling two big parties at the same time. Great experience and service was fast. He has sick tattoos too. Well done.

The service was immaculate! The staff will try their best to give you the best experience. The food was so good and there was a lot.

Started off pretty rough with no host in their position by the door...We stood there for a couple of minutes until someone nonchalantly walked towards us while still scrolling on their cellphone. Not a good look, especially when people are hangry. Luckily this was the only bad thing that happened tonight. First off, menu is extensive! I've been to Gen before-- their first location, but I don't recall having so many choices. Very pleasantly surprised. Another shocker was the sizing of their apetitizers! Other K-bbq places their appetitzers would be half the size, but here they actually give you a good portion. For appetitizers I liked the soondooboo soup and tonkatsu. Mandu was nothing too special, but it wasn't bad. Japchae is an easy pass-- very bland. First time trying ricepaper with k-bbq, did not know it was a thing till tonight. Not bad. Now the meats, all of them were tasty. No complaints. Usually there would be at least one meat choice in every k-bbq place I go to where there would be a miss, but today everything was solid. Beef bulgogi somehow always ends up being #1 at any establishment that we go to, but tonight crown goes to Hawaiian steak. Okay and to top everything off, our lovely server tonight, Roland! You made my mom so happy, I don't think she's ever been so impressed with anyone like this before. You impressed her so much that it made me impressed because she's pretty hard to please. Management if you're reading this, if you can, please give him a raise. He truly deserves it! As mentioned earlier, we were pretty dissatisified from the beginning, but Roland managed to change the whole night around for us.

This place has great food and great service. Our server Kevin was extremely nice and gave us the best service I have ever had. Love this place!

Ive had good experiences at this restaurant. Relatively new in its faculty at WoW, Gen has been a household name when it comes to Korean BBQ. At this location, the place is hip, modern and bumping. My party of 8 elected for the normal all you can eat which comes in at around $33 per person. Pretty generous cuts of meat, decent sides and good fast service are always great. The pork jowl was my favorite with the galbi ribs coming in next. A fun thing is that we get to cook ourselves unlike some other places that demand they cook for you. My only gripe is that they have a mandatory tip tacked onto the bill and the options begin at 18%. I know I can go back and tell them to print me a writable invoice so I can add in my 15%, but it definitely feels like they're trying to squeeze you for more money whenever and wherever they can. Good food, but it'll be a long time before I come back. Before any of you guys defend against my viewpoint, I'll straight up say maybe I can't afford to eat out anymore.

One of the cheapest AYCE KBBQ spots in Houston, at $30.95 per person. They can accommodate huge parties of 16 easy, at least based on the birthday party group that was there. Lots of meats to choose from, and plenty of sides to order from as well. Favorite meats to order were the chadol, gochujang beef belly, and of course the galbi. They replace the grills at a good frequency. A few areas where they lost points: 1) only 1 order of galbi at a time, and the slices are super thin 2) some of the sides took forever, the cheese katsu probably took 30 minutes, and we asked about it 2 times. 3) they ran out of the rice wrappers, and we arrived at 5pm... 4) cheese katsu, soondooboo, and hotteok were disappointing; would not recommend any of them.

Great Food, good service! Appreciate the promptness. Definitely recommend, 10/10 good ambiance!

Went on Monday for AYCE lunch. Service was great. Meat quality was not that great anymore. Saporo and Asahi bottle beer $12.98/ each.

I was at Gen's Westheimer location on Sunday 2/2/25 and will NEVER return to this location. As you can see on my receipt, we had 29 adults for a birthday dinner. We made the reservation in advance and paid a $200 deposit because we had a large party. We are extremely familiar with the Gen Midtown location which we love but decided to give the Westheimer location a chance because it was closer for the majority of our guests and parking is easier/more plentiful. We arrive and the manager lets us know it can only be a maximum of 2 split checks (same policy as Midtown). She then lets us know that there is a Premium Option which is $20 more per person and a Regular Menu ($31.95 per adult). The majority of our group wanted to try the premium menu and a handful were okay sticking with the regular menu. When the manager saw that so few people wanted the Regular option, she encouraged us to do Premium for All guests and offered 8 carafes of Soju to make up for it. As hosts of the party, my husband and I did our best to spread our time between the 2 tables. 15 minutes into us being seated, a few of our friends let us know that the Premium Marinated Long Bone Short Rib Steak as well as the Premium Cajun Shrimp were out. We immediately flagged down the waiter and he confirmed this. I told him we only ordered 1st round and you're already out of the main things we wanted to try on Premium, I want to go back down to Regular menu or at least receive a discount on Premium. Our server was very understanding and said "Look, I haven't charged you guys for anything yet, let me call my manager out to see how we can make this right" Manager came out, we explained how we felt it was unfair of her to sell us on Premium when she's out of the main items making the extra $20 worth it (nobody is paying an extra $20 to eat Al Pastor, Carne Asada, and Pollo Asada). She stated that since we had already started ordering that she cannot charge us for Regular and that the register only has 2 options-one for Regular and one for Premium and that she's not able to give a discount. We asked how she planned on making this right and she said Gen is still able to charge full price for Premium as long as they have some Premium items. She told us we could still order ribeyes. We asked "What ribeyes? Where is that on the menu?" She looked around our table and returned to the front to grab a few laminated sheets that said we could have 1 Ribeye per person. THAT MEANS IF WE HADN'T had issues, we would have never even known it was an option to order ribeyes. We then ordered ribeyes and they came out FROZEN. I called the Manager back and said "can you tell me how to grill frozen ribeyes that still have ice on them?" This was the 1st time she actually seemed embarrassed and said she would go and get me the "non-frozen ones". When she returned I asked if she wanted the frozen ones back and she said yes. I am 100% sure that the frozen ribeyes will be served again to other customers despite sitting at our table for 10 minutes. My group didn't tamper with anything but who is to say that if this happened to another group they wouldn't have spit or cough on the steaks? GROSS!!! To make matters worse, the waiters kept bringing out the same cuts of meat and they were meats we hadn't ordered. I had to pull aside our server Rolando (that's what my receipt says his name was) and told him not to bring anything that was not ordered from a member of my party. He was apologetic and kind. The receipt came out and they tried to highlight 22% (options are 18%, 22%, and 25%) but we immediately said to change back down to 18%. TLDR Long Story Short: 1. Gen Westheimer Female Manager from Sunday 2/2/25 IS TERRIBLE! MEAT ALSO SUBPAR. Will never ever return to Gen Westheimer location. 2. Make sure Gen actually has all Premium Menu Items Available before opting for the $20 more expensive premium option ($51.95 vs $31.95). 3. Don't cheap out on tip for waiters/servers just because their manager is the worst (we still tipped 18% on receipt despite being straight up cheated).

We reserved this place a week ahead for a birthday party of 20 people. Our server was nice, but management leaves a lot to be desired. From the beginning, we were told there was no more calamari steak. And then halfway through the dinner, some meats "ran out". We asked for spoons for our soup and was given forks instead. It made for a good laugh since how are we suppose to eat soup with a fork? Our server said he could not find a spoon anywhere and apparently that night, people had ordered soup a lot. I guess they didn't have enough people to wash dishes and utensils in the back? In addition to the meat "running out", I'm glad we only went with the regular dining price ($31.99 per person) and not premium because you would have to pay that extra $20 per person even if the premium option's meats ran out. We also could only order 4 meats per grill, which wouldn't be a problem for smaller parties. But our group was big so you can see how that would possibly not work in favor. So far, my opinion is that this place is equipped to only host small and smaller parties. More so, the restaurant wasn't even at full capacity. I looked around and saw almost half the space was still empty. Makes me wonder how it'd actually go if they were at maximum capacity. I'm going to try the downtown location and see if there's any difference. Will update! P.S. 100% of your entire party has to be there or you won't get seated.

Went for dinner 2 weeks ago. When we walked inside there was another party waiting. We stood at the front for maybe 10-15 minutes. Saw servers taking care of tables, some servers would look at the host stand but none of them came up to us. We heard a table say "you guys are gonna be waiting for a while. might as well seat yourselves" another table asked a server "is there no host? how come no one's seating them?" the server said oh i have no idea what's going on. ??? After a while a girl came by and said sorry for the wait. After we got seated, we saw our server go to the host stand to seat other people coming in. But how come when we stood up there with the other party nobody acknowledged us? Our server was pretty awkward when talking to us. He told us there were no potato side dish, said he wasn't sure what was going on with that. Other than all of that, food was good. Not sure if they're short staffed, no management or what but everything just seemed unprofessional.

This place went downhill *badly* holy cow. This chain had been open 14 years and all of the sudden they're reducing portion sizes, limiting and everything to 5 orders at a time, actually mentioning the time limit, the rice paper is like plastic, the wait staff disappears for 20 minutes at a time... but of course the music is still terrible so there's that. Also, this particular time, the waiter walked away with the gas going but no flame so the whole side of the restaurant smelled like propane until they finally fixed it. The tongs and scissors were also dirty.

Our family had dinner here last night with another family. We had been to 2 other Gen locations (downtown Houston and one in Los Angeles). The interior is pretty modern and still pretty new/fresh. The service was good. The good is good (not great) but for the price, it's quite a bargain. Even with the basic AYCE, you have a lot of choices for meat (we probably tried ~5 different kinds because we liked what we had but there are ~20 options) as well as lot of extras or appetizers.

It was our first time trying out this place, as it was a recommended by a friend of ours. It was a very pleasant and delightful experience our waiter, Jacobie, was very down to earth, easy to talk to and very attentive to our table. The food for the price blew our mind, it was pretty good quality food for the price point, we went particularly just for the dinner service. The ambiance was very chill when we walked in and pretty inviting to us when we went around dusk/late evening. Would recommend this location to others in the future!!!

Walk in on Friday lunch Argue w server over what is weekend pricing He told me Friday is considered weekend lunch This has Happended on a Monday now Recommmend eating at another Gen or cowboys and sushi or anywhere else This place likes to cash grab where they can

I had one of the most disappointing dining experiences at Gen Korean BBQ. From the start, we were handed visibly dirty tongs, and asked for a clean one. While waiting for our food, we noticed a spider crawling out of the grill. Our sliced beef that we ordered and cooked had plastic in it. We informed our server, and they offered cuts of meat off the "premium" menu. At that point, we had lost all appetite and trust in the cleanliness of the kitchen. We ended up cutting our visit short, completely dissatisfied.

Our son moved back to Texas not long ago and wanted to take me and his sister to a Korean bbq place. We agreed and off we went. It was very clean and the staff was very very attentive. We just about ordered the whole appetizer section and shared everything. It was very good. Then he showed us how to cook on the grill. Yes it took a little bit but I was in good hands with my daughter, son, and grandson there as well. We ate so much food. Absolutely nothing was left over. We definitely want to go back! Oh oh oh we also had adult capris sun drinks that were marvelous. Can't wait to go back. On weekends it was 30$for the regular menu which will cover all the regular foods. No upgrades.

The management at this location does a poor job of keeping inventory in stock. There is always something missing from the ayce menu. I've had three separate incidents at this location: 1) no rice paper because they did not have any in stock, 2) no rice paper because the microwave broke and they did not know how to steam it and 3) no more salad. Very disappointed as it does not live up to the Gen experience. Do not recommend coming to this location.

Quality control on meat is terrible and the food I asked for never came out after reminding staff.

This is my 2nd time coming here for lunch and I have to say that it's been pretty decent. Not great but not bad either. My friends and I came here for lunch & it was kind of busy. Our server was somewhat nice to us but my friend thought she was rude. I definitely did see her treating him with a cold shoulder & treated me nice. But her service was good enough for me. We decided to order their KFC as a starter & I thought it tasted below par. Nothing in that chicken screams Korean at all, it just tasted like frozen popcorn chicken. After that we went ahead and order the meats. * Beef bulgogi- tasty, juicy, tendered & Nicely marinated. 4.5/5 * Gen premium steak- meh 2/5 * Honey soy beef belly- it wasn't marinated that well, I felt like they just poured sauce into the meat and called it a day. 2.5/5 * Premium chadol- it was thin but it was tendered. Kind of bland but that's where the dipping sauce comes in. 3/5 * Nook gan sal- my 2nd favorite on the menu. It was juicy & flavorful. 4/5 * Hawaiian steak- it was alright, it just had a sweetness to it. 2.5/5 * Woo beasal- good 3.5/5 During our meal, we were not allowed to adjust the temperature on our grills because something about a safety issue. So we were cooking it at the lowest temperature. Pretty much telling us they didn't want to change out our grills without saying it. The white rice that was provided was hard and dry. Rice isn't that hard to make but they failed on that. Overall, it was decent. It's good enough for me to return. I am happy that they have a Gen by my house so I don't have to drive to midtown. I think 19.99 for lunch is a great deal, you get your bang for your buck & you'll definitely leave full. Will I come back? Yes.

HOUSTON, TX 77070 / AYCE KOREAN BBQ / MULTIPLE VISITS / DINNER +The brisket was the star meat choice of the meal. +The customer service was great. +Plenty of seating space and table space. -The dwenjang (fermented soy bean soup) was watery and bland. -The strip had a major chunk of fat on it. Please open a location in/around Katy Asia Town!

The new location of Gen Kbbq is great! Came here for dinner for 2. The restaurant is very clean and open with lots of seating. Thank you to our server Alvin. Dinner is $30.95 per person which includes anything on the AYCE menu, no drinks. My favorite meats were the spicy pork belly and beef bulgogi. The spicy tofu stew was also surprisingly tasty. Generally in my experience, the sides are kind of lacking at ayce spots. The japchae is nothing special. I really like all of their banchan, especially the potato salad. Don't forget to ask for samjang and the rice paper or pickled radish sheets if you want them. I would say the meat quality is pretty good but not the best I've had, however the great service and tasty banchan make it amazing to me. Definitely give it a try!

Great option for AYCE KBBQ. There are only 2 prices: Lunch $20 and Dinner $31. Lunch is available before 3 on weekdays, and Dinner is after 3pm and all day on weekends. Amazing value!! The menu has a large variety of meats, appetizers, side dishes, etc. Everything was delicious. Pro tip: try out the rice and radish paper if you haven't already as well as the sundubu jigae (spicy tofu soup). Although the food was overall really good, there were 2 issues we had. All of the banchan was WARM. We started snacking on the banchan as we were waiting for our meats to arrive and immediately were turned off by warm potato salad and kimchi. We tried the other banchan and it was all warm. I also have a strong distaste for green onion/scallion. That being said, nowhere on the menu does it say that the galbi would come covered in green onions, so I sat there trying to scrape all of it off the meat. Not sure what went wrong here since these things weren't issues at the Midtown location. On the bright side, we received great service, our server was attentive and stayed on top of our orders & changing our grill. We were also greeted by the manager who came over to make sure we were still doing okay. Overall, good food, great service. Definitely worth stopping by for any KBBQ fan out there or anyone hoping to avoid the long waits at the Midtown location.

The meat quality is noticeably much better here than the Midtown location and there are many items that are only available here - don't judge me for ordering the fish katsu at a KBBQ restaurant. There is a limit of 4 meat items per order but we never felt restricted since our server came back regularly to ask if we wanted to order more. The banchan took some time to come out, and I was disappointed that I had to specifically request the picked radish and salad since these are normally included with the first round of banchan. Was also disappointed these took a bit longer to arrive since the meat I wanted to eat with it was getting cold while waiting. I had also ordered a tofu soup at the beginning of the evening and had to check back with my server 3 separate times about it. I didn't receive it until we were about to leave. I would come back based on the reasonable pricing ($32 per person for dinner) and convenience, but I hope they iron out some service issues as they continue operating.

Never coming to this location again. Possibly all Gen's if this is how all their locations are... I went on 10/24 to celebrate my birthday around 8:30/8:45pm. Establishment is not busy in the slightest and we are seated with a server who only has maybe 1-2 additional tables (1 of which leaves shortly after we are seated). He tries to joke around and make conversation with us but it wasn't really funny to be honest- it was kinda annoying. He takes our order and he maybe returns to our table 3 separate times during the entire time we are there, all of which WE had to flag him down for. I didn't know it was our job to flag down our server to ask if we needed drink refills, napkins, a grill change... In between us flagging him down to help us, he passes by our table multiple times- ignoring us- when it was so obvious that we needed a grill change. It doesn't take a seasoned server to realize that. There was a point where there were no clean grills available??? Mind you, we were no where near closing time nor were we the only people in the establishment. He explains there aren't any available at this moment but there are some being cleaned at the moment but in the mean time, I was told that I "can just clean it with the radish" that was given to me at the beginning of service. I totally understand that grills were being cleaned at that moment but the fact that other parties may have also been told the same dumb "clean the grill with your radish" excuse is so baffling and I was honestly speechless. Then towards the end of service, he makes a dumb joke about how "expensive" the bill was after literally ignoring us all service, being on his phone at the bar, walking around and chatting with other employees... You don't get the right to joke and laugh when you didn't even build rapport with your customer the entire time they're there. I'm pretty sure that Customer Service 101. We patron this specific location because we have always enjoyed the service here. There are so many other kbbq specific places we could go, but I've always liked this one. But this last visit really put a bad taste in my mouth. We speak to the manager about our dissatisfaction but it honestly wasn't enough. The manager said it was his first day serving?? I find that incredibly hard to believe.. What establishment lets someone on their first day serve by themselves. The lack of accountability was absolutely ridiculous. ON TOP of all that mess- we did not receive our debit card back. So we call on Saturday (10/25) to see if it was there- they confirmed yes. We say we will pick it up the next day (Sunday 10/26) and they confirmed that it would not be an issue. When we go there this evening around 7pm, the hostess says that she shredded it???? How it's their policy to shred cards when they've been there for 2 days??? But the day before, the manager confirmed that our debit card would be there for us to pick up and not even a peep about their card shredding policy???? I don't know, this location has seriously declined in quality of service and I will never patron here again.

Absolutely not worth it. We ordered 5 different types of meat and didn't enjoy a single one. All were super chewy and were not marinated well. Side dishes were limited and not fresh. Service was below average with long waits and inconsistent orders. We had to wait for sauces for 15 minutes after we ordered. The sauces were not worth the wait. We left disappointed.

This is the third location I've been to, and I think this is the best one in Houston. The staff are super nice, the meats come fast, and it's pretty clean. It's loud, trendy, and upbeat, and overall, it's a great meal with friends and family. My favorites were the kalbi, spicy pork belly, and seasoned beef bellies. I was order multiple rounds of those and stuffed myself until I was about to explode! Definitely one of the best kbbq restaurants in Houston considering the quality of the meats and the price.

First Gen never disappoints! The food is always good for the price on all you can eat. Our server was Jon Jon & he did an amazing job! He asked my friend and I if it was our first time (it was hers) and he made her experience so much nicer being that it was. Ask for him when you go to this location!

I went on a Saturday night and was seated right away with no reservations for five people. I read the reviews and saw plenty about service not being the best and I totally agree. Our server brought our meats, sauce and salad out and completely forgot about our water and sides. Every time we ordered something we would always miss an item and had to remind him to bring it out.

Loved trying this place out. Overall price for AYCE was really good for the amount of meats available. Loved the galbi and calamari. I did come around 3pm and they were out of a couple items which was disappointing but still loved the flavor of everything.

The experience was unique and you can get as much as your want! The server was super friendly and helpful. The vibe of the place and the experience is definitely worth trying at least once! Come hungry because it's all you can eat!

Place is losing its touch. They are always out of items. Galbi, fish katsu, the boneless short ribs. Every time we go. And this time we went closer to closing and several employees were walking across the tops of tables to clean. They were not wearing their shoes, which I was like oh ok. Then I saw them walk across the entire restaurant in their socks and wanted to puke. These tables had already been cleaned for the night, and they will seat and serve people after having their nasty dirty feet all over the table. Gross

The menu in this Restaurant is amazing and it is all you can eat! Good tasting and tender beef , many varieties depending on which set of price you chose . We like quality so we chose the premium and we were not disappointed. Great ambience although I think is more the pop Korean :)) wagu was amazing and their even put rosemary leaves & Onion sprouts for you to bbq with your steaks! Our server Alvin was a people's person and did his thing , 1st visit and he already told us most of what we should try etc. we are die hard Korean bbq fans and had been loving these type of bbq for years . Must go against and again to try more on the menu! Couldn't even do half the justice as it's a lot of food!

This is a nice restaurant food was good buttt be prepared to cook everything this is a nice restaurant I would come back but not anytime soon it's just takes time to cook LOL but everything was nice

Gen is one my favorite places for Korean bbq. Alonzo is a great manager and is always friendly. Staff is amazing and the atmosphere is great. Honestly I always get the delux the food is fresh and the marinated meats are top tier.

I came here yesterday for lunch. It's an all you can eat Korean BBQ buffet. You cook the food yourself which is very fun. I've never had sweet on meat before lol. I tried lots of a new food and different kind of drinks and it was all delicious.The service is amazing! #shoutoutbryan our server he was very informative and friendly. Also, the two other gentleman that dropped off the food, drink and clean up the plates! They played great music, food and drinks were bought out in a timely manner. I had a great time, if I had money like that I would return ! #bringyourwallets

Excellent service. Everything but the floors were clean. From all the smoke and grease, floors were very slippery. Walk slow. We got premium dinner. Everything looked like excelllent cuts. Fresh meats. Wish there were more sides. Although if you want a variety of sauce, it comes with the sweet brown on and the sesame oil and salt only. This location if you get premium, you can get the taco sampler! And for an extra $4.95 you can get a macaron ice cream sandwich. Overall - Definitely way better than the midtown location. Personally feel like this is currently the best kbbq in Houston. Definitely recommended.