Alison H.
Yelp
Gen used to be the pinnacle of AYCE BBQ, ushering in a new era of quality, ambience and service to kbbq places in the U.S. Sadly, this franchise has been reduced to a shadow of its former glory. How this place has 4.1 stars on Yelp is beyond me.
Pros: Two stars for decent short ribs and beef rib fingers, good parking lot, reasonable wait time, staff busting their butts.
Cons:
1. I could tell the staff were working hard, but they were simply overwhelmed, leading to extremely long wait times for side dishes, utensils, waters, grill changes, and additional meat orders. We didn't receive any side dishes until 1/3 through our meal and had to repeatedly ask for basic items we needed.
2. Dry brisket. Dry rice paper (my friend kept ordering it to see if it would magically get better...it didn't).
3. Less than mediocre side dishes.
4. Poor ventilation: I could see smoke throughout the restaurant, my friend coughed at one point, and I left the restaurant reeking of grilled meat. Granted, I am mentally prepared for this to happen after kbbq, but this reached a new level of intensity that excited my dog to no end. My husband kindly commented on the smell when I got back home.
I can deal with slow service on its own, but the food and ambience aren't worth it here. Go to I Can Bbq down the street, or literally anywhere else.