Jan A.
Yelp
As a family, we've always looked to support small and local businesses. We've been loyal Gencarelli's customers for the past 15 years even though about 10 years ago I got food poisoning from their Tiramisu. Regardless, we decided to still visit and purchase from this establishment as it was local. Unfortunately, after today, we will never visit this place again or recommend it to anyone if they ask as many people do.
My mom and I went in this morning looking to purchase some pastries along will rolls and bread. I got married this weekend and unfortunately the cake box that the top tier of our wedding cake was in (which we were going to freeze for our one year anniversary) got wet. We explained this to the employee at Gencarelli's and asked if there was anyway we could purchase a small cake box from them (not get it for free, but purchase). After the rudeness that ensued, the service member went to ask the manager supposedly or whoever it was. Unfortunately the answer was still no. They would not allow us to purchase a box from them for our cake even after 15 years of supporting them as a local business so that we could wrap our cake properly to freeze it. The only way we were told that they'd give us a box is if we bought one of their cakes. (We offered to pay $5 just for 1 box).
Such a shame, we now regret ever supporting this establishment and moving forward will never visit or recommend it to anyone who asks. Yes it was just a box, but we didn't want it for free. It would have helped us tremendously and allowed us to spend more time with our parents before having to leave. Instead, we wasted 2 hours driving around looking for a box, which we did find. Long story short, don't visit or support this business. The only thing they care about is money so don't let them fool you to think that they care about the local community at all. We learned the hard way after 15 years of supporting them.
Should have stopped visiting them ever since I got food poisoning from their Tiramisu.