Don D.
Yelp
What happened to this place? First, I see that I previously reviewed G's in 2014 and back then we got shoved to this crappy table staring at the kitchen; now nine years later and Viola -- same table. We had a group of six, so they said they couldn't seat us in the (empty) dining room. We had guests from Congo and France...come on man, we're trying to show them the best of Doylestown! You are a SERVICE business. Shoved into the crappiest table in the place with only a view of the dirty kitchen.
The "bread and oil" was embarrassing to serve to our guest from France!! The bread was stale and tasteless. So bad. Embarrassingly stale.
As we awaited our appetizers, the owner, who was also the cook that we had a terrible view of, came out in what looked like dirty pajamas and actually called the place "this dump" in front of us and our international guests! We were mortified.
The only saving grace was the food, which was pretty good. NOT worth writing home about, but plenty good and hot. No complaints about the entrees themselves.
At dessert, we ordered coffee. It came out room temperature. So we asked for a heat-up. The waitress, nice enough, but not a real service pro, told us how the coffee maker was acting up, etc. Really? $65 a plate in a restaurant in the heart of Doylestown and you can't make .... coffee????
When dessert finally arrived, she tossed the forks in a pile on the table.
So, the entree was tasty, but man, everything else was like a bad day at Ruby Tuesday. Just bad, especially for the price and for the expectation. Really disappointing. Scratch Genevieve's off the list. We won't go back. Too many other good choices in the area.
But I'll leave with simple free advice that will cost NOTHING to implement and will make a huge difference in keeping future customers:
1. Serve good, fresh, warm bread. Go to Simple Fresh down the street and get it. They have an incredible selection of fresh breads.
2. Serve the women first -- the sign of a restaurant that gets it.
3. Take the extra five seconds and place the silverware on the table; don't chuck it.
4. Make good coffee. It's not hard.
5. Engage with your customers. You are charging $14 for a handful of lettuce and $35 for a small pork chop. This is not TGIFriday's. THINK SERVICE!
6. Don't call your establishment a dump in front of your customers who are about to spend over $300 at your dump,
7. Step up your service game. You are not Red Robin!