Genghis Grill

First time here and it was excellent! I got the supreme fried rice which had shrimp, chicken and steak. I wish there was a little more meat as there was plenty of egg and shrimp but meat not so much. The portion size is very very good for the price. I am happy I didn't get a bigger size.

Ordered the new bowl crab fried rice only to be disappointed. It’s not real crab!!! It’s imitation crab. Really??? Also no flavor, no scallions and rice over cooked. Would NOT recommend.

Decent Food, But Service and Maintenance Need Serious Attention I recently visited Genghis Grill, which follows a “build your own bowl” concept similar to Flat Top Grill (both owned by the same company). While the food was decent, the service—especially from one key staff member—and the lack of maintenance left a lot to be desired. The Food: The food is decent, not great. The “build your own bowl” idea is fun, offering a variety of proteins, vegetables, and sauces to choose from. Be careful with the hot sauces—they can make your bowl extremely spicy very quickly. Portion sizes are generous; even the largest bowl, which looks small when empty, ends up being quite big once filled and cooked. The Service: The main issue was the front-of-house experience, specifically with the gentleman managing the greeting and payment process. He seemed to be in his own world, acting as though what he was doing was fine, but it was clear he didn’t understand customer service. When I mentioned it was my first visit, his explanation of how the process worked felt minimal and dismissive, almost like I was supposed to figure it out myself. He spent a lot of time walking around aimlessly or staring at his phone while customers waited for assistance. For example, a family with a stroller came in, and instead of approaching to help them, he called out to them from across the room, leaving them looking confused. When I paid for my meal, he disappeared immediately afterward without so much as a “thank you” or “have a good day.” It’s a small gesture, but it matters—it’s the last impression you leave with your customers. On top of all this, his hygiene was concerning, as he coughed openly multiple times without covering his mouth. It felt like he thought he was doing everything right but missed the mark entirely on providing a welcoming and professional customer experience. The Maintenance: The restaurant itself also had noticeable issues. The outdoor door was broken, the urinal in the restroom wasn’t working, and the overall upkeep felt neglected. It gave the impression that the place isn’t being managed properly. Final Thoughts: The food and concept are solid if you enjoy the Flat Top Grill style of dining. However, this location is held back by poor service and a lack of attention to basic maintenance. With better staff training and some much-needed repairs, it could be a great spot. For now, though, it’s hard to recommend.

Restaurant not busy at all. The food was good. Do not suggest you get the endless bowl. They charge you 25 and change for a bottomless bowl. 1st bowl comes out good and quick, after that seems that they try to wait you out to bring it. Walked in sat, ordered, prepped our bowl, and less than ten mins both had bowls. Husband decided to do next bowl and went up prepped bowl, this one took almost 20 mins (with less people in Restaurant), and the 3rd time even longer (we had already requested check by time it came to table). It's definitely not worth the hassle.

Melinda was our server and she was so attentive and kind! The service was excellent, the food delicious, and everything came out in a timely manner, we will definitely be back :)

The 5-Star rating is driven by the food. Service is lovely and nothing wrong with atmosphere but the FOOD..I’d give more stars if I could. I loaded up on chick and beef and both were tender, flavorful, as close to perfect as I’ve ever found. I came here yesterday for the first time and I’m back again today because it was that good.

This review is about the quality of the food and the state of the restaurant. Ordered the drunken noodle this evening. Kind of disappointed about my bowl. The noodles was hard and undercooked. Chicken was rubbery. I waited over 20 minutes for my takeout bowl and I’m surprised at the poor quality. The restaurant was tidy but not clean. The restaurant was not too busy as well. The service was great. The server was working the bar, take out orders and it seem like she was trying to clean the lobby at the same time. I think they were understaffed. Unfortunately I won’t be back to this location.

We went here with coworkers and we thought it was a good experience. This is an Asian fusion restaurant located between Midway and Belt Line. Plate sizes are large, my advice is to go for the small plate as it's enough to satisfy a regular customer. I thought it was a bit more expensive than I expected but I guess that you pay for freshly prepared food. The dishes are cooked in front of you but depending on the time of arrival you could have a longer wait. They do have standard dishes if you prefer to have a quicker service

Good/fresh food, and nice/fast/attentive service. Good selection of meats, vegs and sauces

By far the best GG we've been to. worth the drive to go to this location. Everyone is awesome here. Melinda is a regular waitress we have, she is awesome. I have not got the names of the other staff members yet, but they are fantastic too. we just love it here.

This is a decent place to grab a super casual lunch especially if you have a party with various dietary restrictions. The employees are very kind and accommodating. I personally would prefer to have this style of cuisine alternatively but the experience was quite fun. The ingredients were fresh and there were plenty of toppings or sauces to choose from. We got the unlimited bowl option, which was genuinely a decent deal. We were a bit bummed that they had no tofu that day as we are a group of vegetarians. The chefs were kind to clean the grill and make space to cook the food in a vegetarian only section. The interior of the place is decent, although there are some booths with extremely ripped seats. I would not recommend putting your guests there.

I have always loved the Genghis Grill concept! Was happy to find one still open in the DFW market. Both of the two units near us (Grapevine) closed in the last several months. This location is clean, well maintained with a nearly new appearance! Everything was well stocked and looking fresh! As you likely know, it's a Build-Your-Own Bowl place. Bacon, sausage, beef, chicken, pulled pork, shrimp, salmon, calamari, and more for proteins. Literally every vegetable you might imagine as well as an incredible variety of spices and sauces to create your perfect dish. Our waiter was very good, as was the grill master. We always get the Medium Bowl as it nets us two meals. Best GG we've dined in, absolutely will be back!

Love this location but is a little tricky to get into the parking lot from midway going south. We went late afternoon and it wasn't crowded. Had a birthday bogo we got the medium bowl. Our waiter was very nice and quick to get our drinks. Lots of meat and veggie choices. Love their udon noodles for base. They've added a few sauces since ladt we went the cheese garlic is SO good. Our food was cooked quickly and it was delicous only issue was all of our sliced sausages were burnt. I know we will be back soon.

Super casual spot. Went on a Friday around 6pm. Plenty of parking, convenient location, staff was nice & helpful. $26 for unlimited bowl and they have a lot of options (proteins, veggies, sauces) to choose from and they serve adult beverages. I'd recommend & I'd go back. You just have to keep telling the cook what type of base (white, brown, or fried rice) and add-ons (egg) every time you go up to make a new bowl.

Food and Staff was awesome RJ and Terrell Always makes are family feel like we are in our own kitchen and home!!!

I hate giving these types of reviews. They just earned it. I can confirm the negative reviews of this location. It was dirty. The service was horrible leaving people to just stand in the doorway while servers were writing down notes on paper then proceeding to enter the information from the paper into the wall POS. There was a $2.50 small bowl special for today only. I waited over 15 minutes and couldn't just go sit at the bar as I was a solo tonight. I had to wait in the line to give my order first, yet three other parties in front of me were seated and provided menus. The "host" came back and said that I could now go sit at the bar and he would come back and take my order. I sat at the bar and used the menu that was sitting in the corner. And looked it over. Host came back over and I showed him I wanted to get the special. I showed him the app. He tried explaining email to me. Frankly, I've been using email decades before he was born. I explained to him that their system was not sending out the confirmation emails and showed my Inbox and Junk mail. Other emails were being received. Nothing from GG. Then, Mr. Customer Service told me that without the coupon I would have to pay the full price, not the 50% off special. I asked if he was serious. Even after showing him the app, the confirmation request, and the message stating an email had been sent (just like I did over 20 minutes earlier). Showed email again, refreshed, and waited more for delays. Refreshed again. Mr. Customer Service said I would have to pay the full price. I left. The food hasn't been as good since before the change and pricier offerings. Not worth further waiting. I'm going to save GG from ever having to read a review like this on Yelp from me. I don't care if someone from GG offers me free Bottomless Bowls for the next 5 years, they will not see me again at this or any other location. This was the second strike. They are not getting a third. Obviously, the problem with poor management and failures in training the staff. So, here's GG's famous flying finger of fate award. Wear it with deserving self-admiration.

Whew! When I tell you this old favorite was everything I needed after a super long day. Came to this location for an impromptu date night. We were sat immediately and drink orders taken. I got the Blue Dragon and it was so refreshing, yet strong, made me feel like I was in the islands. Once in line to make my large bowl, I loved the new variety of proteins available. I was able to try something different than normal, the salmon addition was spot on! I also love that now the broccoli is cut up instead of those huge florets, that made it hard to keep them in the bowl back in the day. Lol love love love what they've done, it will definitely be back in my casual dining rotation again! @MissMo2323

Build your own bowl ! Always my favorite place to eat ! I absolutely recommend this place ! LEARN HOW TO PACK YOUR BOWL! Pack it from The outside in ! HUGE VALUE

Years ago I loved this place. I was in the area today and starving and decided to stop by and see if it was as good as I remembered. Sadly it wasn't. I had the build your own bowl, large. The bowl for the protein and veggies even the large is not as large as I remember. It was actually fairly small. Not a lot of noodles either. Service was just passable. Nothing great. Think the guy was annoyed that I asked him to repeat himself. Whatever. Then I got the check. $27 for the "large" bowl seems INSANE. It's definitely not worth $27. You get the Clover machine to pay and the tip options are 20%, 25%, 30% or something like that. Starts at 20% though. No, this was not worth the money. Should have gone to the ramen place nearby.

Ordered small drunken noodles for $10.99. After taxes and a 20% tip ($2.38) the total came to $14. VERY small portion for $14. Burnt noodles. Would've been better of going to a small business & getting a full size meal for the same cost.

Who doesn't love a Mongolian BBQ? You get to pick the ingredients that go into your bowl from an almost endless row of perfectly cut up veggies and meats. There is a variety of seasonings to add to the mix and an array of different sauces to choose (or blend) that will give your bowl the flavor profile that you're craving. You don't have to do any of the cooking. Just hand it off to the cooks who take care of that, on a slightly rounded cook surface similar to a battle shield from the days of Genghis Kahn. Those guys had to make do, since they traveled a lot. But there's more. The cook will add rice or udon noodles and an egg at your request. Well, the egg will cost an extra half dollar but so what? The good news is that you get to eat anything you can stack in the little bowl. I like to put scallops and shrimp in the bottom because they would otherwise slip off the top. After adding some unusual veggies, like water chestnuts and baby corn, I slip back to the proteins which are more sticky and able to pile up to greater heights. This time, I tried the cajun chicken, to bring a little heat to the dish. Then, carne asada, steak with a great mexican marinade. I haven't forgiven Genghis Grill for discontinuing the fiesta lime chicken. It was the best. Anyway, I added a little sausage and pork. I spiced it up, got a cup of sauce and dropped it off at the cook station with my request for udon noodles. Tyrell did a good job of keeping us hydrated, delivering our finished bowls and getting a go box for leftovers. My flavor combinations were exactly as I intended and although the food was a little overdone, it was delicious.

Food was exceptionally good. Service was top notch. The environment was . Definitely coming back for seconds

This is an older location so it looks...well loved but the staff is always friendly and food is always delicious.

This place was pretty decent. I like that they let you pick your own stuff to put in your stir fry. Mine came out pretty good. I'll definitely go back to try some other things and toppings.

SHONTIQUE IS THE BEST! She runs the place when it's just her. I was here on a busy Saturday afternoon and she was the only one in sight that was working. And boy was she working hard! Had just placed an order for someone. Dropped off a drink. Cleaned off some tables. Then sat the people in front of us. Then us. She constantly ensured we were okay. Didn't let our drinks get low. And mind you, it's busy! She was working the heck out of her tables and handing her business! And SO FREAKING SWEET ON TOP OF IT!!! How does she do it? Idk lol but I loved her so much. Oh. And Obviously the food was freaking amazing lol y'all know what the deal is!

Brought my mom here. Three friend's recommended this place. She wanted a build your own stir fry. Sad to say this did not satisfied me. Got my order done with the wrong base. The bowl to grab protein and ingredients was super tiny for a large portion. I think they should think about making it a bigger plate or something. For $50, because we went large & I had a coronarita... I should bill them for my time I guess, being Asian, I expected way too much. I should had knew from the photos and that we were the only Asians in this place. Next time, I'm sticking with Panda

I love the create your bowl experience. Especially my own sauce combination. Thus time I had my food delivered, and it was still hot. But normally I dine in and service has always been good.

great food service and quick and efficient staff. Food was made properly to temperature and staff offered condiments and handled my business great.

food service and ambience are outstanding and out of this world. The waitress Melissa is a great ray of sunshine

So..... they claim they sell Mongolian BBQ. The system looks similar, but the options of what ingredients you can choose is really bizarre. I mean no offense- it's the most whitewashed Mongolian BBQ I've ever seen. Carne Asada, Bacon, Calamari, Chimichurri Chicken... but no proper pork slices. No soy sauce or chili oil, but there is cheese sauce or "3G" sauce. No chopsticks either. I was so lost trying to create my bowl cause everything was so different in a not-so-nice way. It felt like BWW opened a Mongolian BBQ branch. Service wasn't really sincere either. Environment was typical. But with the food being so bizarre, I think it wasn't that relevant. I dunno. If you're looking for the typical Mongolian BBQ experience, avoid. If you wanna see what Mongolian BBQ is like with max-level Americanization, stop by. It felt a little bit like betrayal ngl. It is also very expensive. Expect to spend more than $20 minimum. Not worth it.

The restaurant was clean, the staff was friendly and the food was delicious. Best pot stickers I've ever had!

Food was nice, hot and seasoned to perfection. I understand food costs have went up but at least fill my to go box up all the way. The prices and portions don't match.

it's a good restaurant, I like to choose any size of bawl and be able to put everything I want on it. They cook the food very well and the service is very fast. The desserts are delicious although they never have ice cream.

Our bartender/waitress Shontique was very attentive and personable. She made our experience perfect. The bowls are fairly priced and I always just go with the medium. It's enough for me. My girlfriend gets the small. She gets full with that. We sat at the bar. They have two TVs. Only downfall is they have NO beer on tap. If you are a beer lover this is not your place. Aside from that, the food was delicious, and cooked well. They have a lot of protein choices and veggie choices for the bowl. I recommend the new carné asada it's delicious with the udon noodles. Those noodles are awesome. They also do not have a patio at this location so just a heads up. Thank you shontique.

Just went here and got the worst service. Was literally yelled at by an employee for not "hearing him". Nothing was explained to me and the employee continued to be mean to me. I feel utterly humiliated and will contact the corporate office. Also the cooks don't speak English so please don't ask them any questions or you will get yelled at.

Establishment was not in best of shape as far as sanitary Service was slow and drinks were late. They need more staff to be more organized. Food was good but service was not great.

Don't bother. Couldn't get served. Staff doesn't give a crap. I'd recommend any other place than this location. This is the cleanest of all of the GGs I've been to in the Metroplex, but that's about all I can say positive about the place.

The food is great the service was good my only complaint was they got rid of the bottomless bowl.

Great service and food was good. Don't let bad reviews of this play sway you. I was in an out with a fully belly!

awesome service and food wish my bowl would of been cooked a little longer. And they can have a little more soy sauce for the sauce. But other than that it's good been going here a long time

I've gone to a couple of different Genghis Grills and I will say that this location is the better of the few. I ended up going to the bar to order since I was getting my order to go. The bartender was very friendly and nice. As I ordered, he almost made the mistake of charging me the regular price and not the price for lunch. He quickly redid my ticket and offered me a free drink for his "almost mistake." Lucky me, right!? The thing about Genghis Grill is that you can't go wrong with your order, because YOU make it. The only way that it could go terribly wrong is if THEY don't cook it well or if they just flat out give you the wrong order. Thankfully, I didn't have to go through that. The food bar was stoked and clean. My food came out piping hot and tasted just as good. The establishment alone was busy, but had a healthy buzz: not too loud and unbearable. I would recommend this location for sure.

Sadly, this place had gone down hill. I am not sure of the workers just hate their lives or have no clue what customer service is. The service horrible, and the food was Sub par. Hopefully they get their act together, as I used to enjoy coming here.​

Wow. Well I'm from TN and I wanted to try the location here since I always have bad experiences back home. I was immediately impressed soon as I walked in. The place was so clean. It's never clean back home in Memphis. The bar is normally dirty and flies flying around. This location is the totally opposite of that. I had a great experience here and next time I'm in town I'll be coming back. I wish it was like this at home, I'd eat it weekly if it was.

Been here 3 times. Ordered 3 different ways too. First time I placed an online order I was hooked, second time I dine in, and third time order to-go and got to build my own bowl. I prefer the dine in or the build a bowl to go. The only downside to this location is all the construction outside. But the food is worth the wait.

The food was good. The tables were sticky and unclean. The waiter was inept. He forgot my drink, let our food sit at the cooking station and, worst of all, stood beside me while I wrote in his tip on his check-out computer. I did notice that the wait staff were people of color who gave a great deal better service to patrons of color. The man restocking the bins of food from which you select, didn't even know what food he was stocking. My steak was poorly cooked. The wait staff apparently didn't share tips with the cooks, because there was a tacky "Tips" jar at that station. All in all, avoid the place!

Order - To Go When I walked in it was not clear as to where the line starts. I just saw people everywhere going from station to station in no particular order. The bartender noticed my confusion and told me where to start. I like that they had a Variety of protein and veggies, I just wish they took the time to refill and clean. After building bowl and waiting for it to cook, I paid for my meal. The bowl came out to $13 without a drink. :( After waiting about 10 mins I finally got my meal. I was a bit disappointed as I ordered fried rice and cabbage but only had a very small side of fried rice. I let the bartender know of the mistake but I didn't have any time to wait.

Oh man this was BEYOND THE WORST EXPERIENCE of my life. They were out of eggs, and skinny noodles as well. The staff is the rudest bunch of people. We walked in and sat for 15 minutes before the hostess came up and said "what size bowls do you need?" No hi, smile or anything. Then when we found out there weren't any eggs, the waitress finally came over to deliver the bowls and NO SMILE or anything again, my friend told her to take the bowl off because he didn't want it without eggs and she told someone else who came over and had to ask three times with no apologies or anything that he wanted it taken off the bilol. UPDATE; sent an email as requested but of course no response. No one cares about this location and that's pretty sad.

So this place you are able to pick up the items you would like in your meal off of an assembly line. The concept is pretty nice because you can fill up your bowl as much as possible but the only thing I don't like is food is just sitting there for hours until replaced and sometimes bugs are in the air. The food is cooked on a large grill hibachi style. I decided to make a veggie bowl because I don't like the quality of the meats. My veggie bowl consisted of mushrooms, zucchini, broccoli, onion, garlic, salt and pepper. Overall the place is nice if you would like to create your own type of bowl.. there are plenty options and you can add all types of sauces to make your ideal hibachi style meal. The food is good if you know how to put things together!

amazing! and the staff is so nice and helpful. clean and inviting atmosphere. not rushed and all questions were answered. great for my first time

Just have to say Uber delivery screwed up my order and didn't grab everything. I suggest not using a delivery service as we all know they fall short when we order takeout. I went to Genghis Grill in Addison, TX to deal with the issue myself and they were very helpful and understanding. They made it right. At the end of the day we all need to remember that now days everyone is shorthanded and doing their best to serve us. Please remember to thank those who serve you. They are doing their best to make our lives better. Go visit Genghis Grill in Addison or a local restaurant and show your support I have to say if nice restaurant is looking for a good supervisor, manager, or lead please scoop up Tyrell from Genghis Grill in Addison, TX. He is what you need. Thanks Tyrell!!!!

I've passed this restaurant many times as you cant miss it as its at the intersection of Belt Line Rd and across from a Starbucks. We finally decided to try it for lunch after getting good feedback from my colleagues at work. I'll be back! It's similar to Mongolian Barbecue EXCEPT there are NO seconds, or thirds or fourths. The bowls are fairly small, I think they do this on purpose to keep customer's from getting extra meat or seafood. I Would recommend to go with the largest bowl and stack your food at least a foot high with meat or chicken before giving to the chef to cook! I'm going to try the Signature Bowl recipe cards they have next time. The only problem is I dont think they have a recipe card for all of the meats in a bowl! Plenty of parking and service is pretty fast. If you are in the area and want a decent meal for lunch then this is the place to go. Perfect for anyone on the Keto diet!

Horrible service. Waited 10 minutes and didn't even get helped. I'll never go back. I'm a huge fan of Genghis but sheesh this location is HORRIBLE

I love the food and concept. Have been here three times now. One time was great customer service. The other two was a hot damn mess.... Rude people who talk to themselves and seem "off" maybe this is a family business and they need to have whoever in the family that can cover? Again love the food and concept. It just seems like they struggle with finding good help. With sense. I want to be clear. There have been some really nice people but each time we go we just don't know what to expect. One time my husband went without me and a pregnant girl was rude and yelling and carrying on. I had to talk him into coming back. He was uneasy lol

Genghis grill I went to this location 03/12/21. My server Sebastian was rude, disrespectful and condescending. My boyfriend and I had him as a server before and he was just as rude. The first time I tipped generously bc I thought he was having a bad day. This time was different. He literally started a screaming match with me in the middle of the restaurant after I explained why I left him no tip. Mind you his coworker told him to go to the back before there was any screaming and he responded "No, I think I am gonna stay for this one". As if he is used to having his customers complain about his service. This was my second horrible experience with Sebastian. After the whole dining and arguing with my waiter experience I called the restaurant and spoke to the MOD since one did not come to us at the time of the incident, and she said his behavior was unacceptable, apologized and told me I would have to speak to the hiring/firing manager. Sebastian screaming at me was the cherry on my experience because the entire dining experience with him was awful too. He argued with me on what I wanted to order even after I said ok. There was an unknown food or thing inside my bowl, it was slimy on the inside but tough on the outside and he couldn't tell me what it was. I spoke with the hiring manager David and he proceeded to tell me that Sebastian has great in store reviews, told me that he was getting ready to call me before I had called him even though I never provided a number for any of them to call (so he lied to me) and gave me a fake apology. Needless to say this restaurant is terrible and does not hold their staff to any kind of customer service standard. I am in disbelief how David, the hiring manager, handled this whole situation even after telling him I was going to leave a review based on my experience and how the situation was handle

Server Shontique was amazing !!! Couldn't of been better !! They also let you build your own bowl again !!! HAPPY CUSTOMER!!!

Roach was found in the food while I was trying to fill my bowl. This is absolutely disgusting! I can't believe this happened. Nobody even cared that we seen a roach. Waiter/waitress acted like nothing happened. DO NOT COME TO THIS LOCATION! WE SEEN A ROACH IN THE FOOD!

I'm new to the city and we used to have this place back home years ago but it closed down. I was so excited to hear and see this place was in Dallas. I wanted a margarita since it's as considered National Margarita Day lol and it was tasty. I ordered lettuce wraps and wow is all I can say. They were simply delicious. One thing I noticed is my waiter seemed to be helping everyone out more than the rest of the workers in the restaurant. He deserved the tip I left as everyone else seemed as if they were bored with nothing to do. He was the bartender and my waiter. I definitely appreciate that and he didn't leave me unattended either. Management needs to work on that part but his service was great so I would still give 5 stars.