Genki Sushi

Good food for the price and excellent service. It's just disappointing that the conveyor belt is not running, and it takes a while to order on the website because of all the options. Right across the street from the free parking garage!

Great value sushi! Got the salmon karaage, perfect lunch with a bowl of rice. It feels a little lonely inside since the conveyor belt isn’t running :( It’s also sad that the center is so slow with business but it does mean that parking is plentiful in the garage!

On this visit Nov 5 2024, location was slow. We stood waiting for 10 minutes before being acknowledged while 2 employees were present and one employee was at the cash resgister. Complaints from our customers were present all night long, from asking for beverage service to missing food orders. A roach was discovered in the seating area. Employees were verbally fighting about job duties through the night. Back of house service was amazing. Food came out in a timely fashion only to delayed by the wait services. I do not recommend this location and do recommend seeking other locations post this visit.

This is a fantastic sushi restaurant. The prices are really awesome, everything is incredibly fresh. They have a lot of creative variety and the best part is the portions. Each roll isn't insane huge so you can order and try a lot of variety. I was pleasantly surprised with how much I loved everything from this place.

Was excited to see Genki Sushi here in Honolulu as I have fond memories of it from my time in Japan. Went in the early afternoon, was not too busy and service was fast and attentive. A little disappointed that it is not like the Japan ones were you electronically order and the sushi is delivered to your seat by train, instead is hand delivered by server. Decent selection of sushi, both Japanese and Hawaiian styles. I prefer the fish-based sushi over the spam/egg type ones. The prices definitely add up fast however depending on the quality of sushi you order. Good location to stop by if you are shopping or heading to the graffiti area.

If I could leave 0 stars, I would. I usually never leave reviews unless it's horrendously bad. I've been to Genkis my entire life, but Ward Genkis takes the cake for the WORST one I've been to. I got to Genkis around 5:15 pm. tonight, was seated along with 2 other parties at the same time. The server told us he would help the other tables first and come back. We waited while putting in our order manually through Genki's app. The server delivered the food but didn't even bother coming back to ask if we wanted any drinks, water, tea, or NOTHING. After the 3rd and 4th plate arrived, I finally asked the second server for water, tea, ginger, and Wasabi. This was about 25 minutes into sitting down. While waiting for our food, we noticed the servers touching the dirty rag that was placed on the hand sanitizer bottle, touching the dust pan and broom, AND SERVING FOOD and napkins with the same uncleaned hands. Putting their fingers in the miso soup bowls and water cups. It is very unsanitary, especially working in the food industry!! Being a fellow hostess/server in the food industry for many years, I understand the struggle when you have a couple of different parties come at once, but there were only 5 parties total in the restaurant. 2 was already seated and eating. 2 plus my party seated at the same time. They had a 4 top, 3 top and us a party of 2. They couldn't even come to our table once to ask if we wanted drinks or even check up on us. I had to ask multiple times for basic things. They never once filled water, hot tea, or gave extra napkins. The hamachi was old, discolored, smelt, and tasted off. I have never ever NOT tipped when eating out, even getting take out. Even bad service I've tipped at least 15%, tipping 25%+ if they have great service. But these 2 servers were so horrible that we almost walked out. It's not like we spent $20-40. Our bill was $70. It's really sad that a lot of food and beverage restaurants have such poor quality service now adays due to undertraining and people simply not caring to give quality service. I understand because at one time, I was younger, but I have never treated customers so rudely and have been in customer service jobs 18+ years. What topped it off was we had stacked all our plates and bowls nicely, putting chopsticks and trash on the plates. The first server had the audacity to ask us to hand him all the dishes!!!!!! ISN'T THAT YOUR JOB?! Isn't that what you're getting paid to do?! Because I'm pretty sure clearing and waiting tables is part of my job description as a hostess/server. We will not be returning to any Genki Sushi after this.

No sense of urgency by floor workers whatsoever. We were first to be seated and waited 10 minutes while they had to bus one table for us. Fish was old, tuna was the color of roast beef and there were eel bones in my roll. Service was not the best. There was one ice cube put in my water 😂 will NOT be returning to any genki sushi.

We have been to this Genki Sushi several times and each time the spicy salmon poke bowl is my favourite. Its strong aroma from sesame oil, the tasty texture of salmon flash mixed with salmon fat, and the delicious flavour of the Hawaiian style of marinated raw salmon makes the rice bowl a fantastic treat. I added a bit of wasabi mixed with soya sauce to give it a Japanese sashimi feel.