GENTIL H

We arrived the restaurant on time and Chef Hirano welcomed and seated us We pre ordered Menu Gentil H when we made our reservation Honestly speaking every aspect exceeded our expectations from start to finish Food was super delicious. Every dish was delicate and beautifully plated Herb tea was a wow for us, chef got a big selection of herbs in a trolley and he knows what you want Will definitely go again if I go Tokyo next time

My first visit at Gentil-H 2 years ago was amazing, this most recent time was absolutely terrible. I went for their Christmas dinner which was priced at 35,000yen per person. For this price, the experience was unacceptable. Never in my 10 years dining at tasting menu restaurants at this level, have I ever experience such a chaotic, unpleasant and worst of all RUSHED dinner. From the moment we entered and left, we were rudely rushed. - Before we were even seated, the manager RAN THROUGH the menu - Throughout the meal we were repeatedly made to feel that we had to hurry. - During courses, we were told we only had “10 minutes” - Dishes were cleared while we were still eating - The next course was announced before we had finished the previous course. - The manager was visibly running around the restaurant, creating noise and commotion, dropping things, telling staff to hurry, and even dropped a fork onto my stomach due to how rushed he was. - The atmosphere was very tense, chaotic, and made it impossible to enjoy the meal - The food was mediocre, definitely not worth the price point. - When we finished our meal, no one even acknowledged us or walked us out (very rare for fine dining restaurants) - Even while briefly waiting inside the restaurant for our taxi, we were asked to hurry and questioned about when it would arrive. I have dined at Gentil H before and had a wonderful experience, which is why this visit was especially disappointing. Overall, this was a stressful and unacceptable experience that does not reflect the standards we associate with Gentil H or the level of service we experienced on previous visits, especially at the price point and on a special occasion such as Christmas Eve. I wrote a formal complain to the restaurant with no response.

OCT 2024 Made a reservation for the lunch menu which had eight courses. The menu was in Japanese but the staff who looked after my table can speak English so I was able to get a descriptive explanation of the dishes and the ingredients used which made me appreciate the dishes even more, especially their specialty unagi pie. The unagi pie is a confection from Shizouka, and the chef has got the inspiration and created a puff pastry pie with unagi; the one I had was the 18th iteration which had matsutake mushrooms. It was delicious with the combination of soft unagi, meaty mushroom, flaky pastry and creamy and buttery sauce. Some other highlights were the crab 'douman' croquette, roast iberico pork and the chestnut and pumpkin dessert. Overall the presentation and flavors of the dishes were amazing, service was also very good; definitely well worth it for the lunch menu.

It was a great restuarant that I've visited. I'm not sure that whether there are waiters. Chiefs were serving when I visited. The chief Hirano kindly explain the dishes, and the dishes were also fantastic that we can feel the essence Japanese cusine with the french techniques. I'm sure that everyone would satisfy this nice restaurant.

A small restaurant in a quiet neighborhood off Platinum Street that has very good reviews so decided to try their lunch course. The service was just as you would expect and the dishes looked and tasted great. I could feel that a lot of thought has gone into the use of ingredients and presentation to give the feeling of Autumn. The portions are quite small though so perhaps can try a more expensive course next time. They have wine pairing for lunch too. Didn't expect the chef to come downstairs to send us off but it was a nice touch.

Great food. Terrible service. We were rushed from the moment we sat down. Staff missed basics and brushed off requests. This was not our first visit. We know what to expect here, and service keeps slipping. The dishes are strong, but the treatment makes the bill feel unfair. Slow down, respect table time, and train the floor. Until then, not worth it.

We visited Gentil H for the multi course lunch. It was a special treat for my nephew’s birthday. We enjoyed the private room and each course was beautiful and well thought out. The server and chef took care of us and were very patient while I tried to Google Translate something that meant so much more than oishi(delicious). The chef even gave us food and drink recommendations for our trip to Kyoto. Both the chef and server essentially walked us out where I was presented with a small bag of tea(the birthday guy got one too). So kind! They continued to wave as we walked down the street. The whole experience was beyond what I’d imagined! :)

Subpar experience for the price paid (food is average), service from the 2 young waiters was great, they were very kind and helpful. The chef didn't bother greeting us (I believe it was on purpose, I have my reasons) despite the fact that we were the first table (of 2) that evening while he did greet another table (of 6); very unprofessional.