Teresa A P.
Yelp
Updated:
It hurts my heart to write this review because I have been going to Petrelli's steakhouse for over 20 years. My favorite dish is the filet mignon and their salads are excellent. On 9/23/22, I went to Petrelli's and I sat at the bar.
After sitting there for a few moments, I felt something on the back of my ankle so I rubbed my ankle. Then, I felt something on my leg and I rubbed my leg. To make a long story short I was bitten by fleas about 10 times while I was sitting at the bar waiting for my food.
I was so horrified that I asked the bartender to pack up my food and I went out and ate my food in the car. I have been scratching ever since. I'm really sad that this happened because I will not be able to go back to Petrelli's even though they have great food.
I was not scratching before I came to the restaurant. I was not scratching when I used their restroom. I only started scratching after I sat at the bar and felt something on my leg. I hope they read this review and sprinkle some borax on the carpet that covers the side of the bar and the floor. I told a few people what had happened and they didn't even say that they were sorry. Not a good luck. I will spare you the pictures of my bites.
Update: I called the restaurant just to let them know that I had written a yelp review and I talked to the daughter of the owner who was completely dismissive of my concerns. She said that no one else has been bitten so she didn't think that I had been bitten in the restaurant. She continued to talk over me and when I tried to explain or have a cordial conversation, she abruptly interrupted so communication was difficult. This is really sad. I used to always speak to Sophie when I went in and I would make her smile. She was always nice to me and so this is not a reflection on her, I think her daughter could learn some things about customer service.
Response to Petrelli's Rebuttal of my review.
I understand that you would need to counter what I've said in order to protect the reputation of your restaurant. What I did not expect from a professional was for you to LIE. If there was a service animal in your restaurant, I would have included that in my original review. There was "no dog" in the restaurant when I was there. As for your mother, Sophie, I have more respect for her than to call her an "old lady." She has always been nice to me and if I were to come back to the restaurant, she would validate that I have always been nice to her as well.
I described her as "an older woman with a blonde updo." The treatment that I received in your restaurant is duplicated here in your rebuttal to my review. You have lied about the service animal being in the restaurant probably to cover the fact that your restaurant has fleas. I told the bartender to pack up my food because something was biting me. He did not even acknowledge me just brought me two boxes to pack up my food. I also asked one of the female servers behind the booth, if I could have plastic utensils and I repeated to her that I had received multiple bites while sitting at your bar that is covered in carpet. She said nothing to me and just handed me the silverware.
As for my yelp review, I did call you first and I was not going to write a review at all, but the treatment that I received from you and the condescending manner in which you dealt with me (like you are doing here), made the decision for me. I do not take delight in writing a bad review. As you see my review begins with the sentence that it breaks my heart to write the review.
Just because I did not remember your mother's name does not mean that she is any less important to me. People forget names all the time. That is why I asked you for her name and that is why I wanted to speak to her because I was sure that she would never treat me the way that you did during our phone conversation.
I'm troubled that you felt the need to lie in order to make your story credible by adding the fact that there was a dog in the restaurant when there was no dog in your restaurant. Perhaps, if you took half the time to have a pleasant conversation with me then you did to make up your story to rebuttle my review, we would not be here. You don't have to worry because I will not come back to your restaurant. I have never been treated as badly as you have treated me here and in your restaurant. It is clear that you do not care about your patrons or maybe you only care about some of them.
Feel free to rebuttle again what I have written here and I will answer you. Your restaurant has fleas. Deal with it.