Kendall C.
Yelp
I was really excited to take the Georgetown Loop Railroad Santa Train, but sadly, it turned out to be a huge disappointment. The experience was soured by one employee in particular--a woman who was rude, unprofessional, and completely ruined the atmosphere for everyone on board. These experiences are the ones you remember as children and it's unfortunate that they couldn't put in more effort to make it a happy atmosphere as you could feel the anger and lack of patience in her tone and how she spoke to everyone so rudely.
First off, she never once smiled or made any effort to engage with the passengers in a friendly way. Instead, she spent the whole ride yelling at people and making rude comments. It was uncomfortable to watch, and even more uncomfortable to be on the receiving end of her hostility. To top it off, she walked around setting trash on our table if you tried throwing away a drink with even one droplet of anything left in it. It felt like we were being treated like an inconvenience instead of guests which is sad since we put so much effort and money into making this special.
What made the situation worse was that it wasn't just me who noticed--everyone around me was commenting on how rude she was. It really affected the mood of the ENTIRE train, and what should have been a fun, festive experience turned into a frustrating and unpleasant one. We also had a special needs child with us and when we needed help by another family member who was at another table she would yell at us and have security come talk to us as if we were doing something wrong by ensuring that the child had all the necessary support needed since she wouldn't let us switch tables with anyone either and yelled at many people. The security guard also as rude as the woman. It was a very hostile environment.
I get that everyone has bad days, but when you're working with the public, especially during a special holiday event, a basic level of courtesy is expected especially with the price you pay for the tickets. Unfortunately, this experience left a lot to be desired, and I won't be returning to the Georgetown Loop Railroad. It's a shame that one employee's poor attitude could ruin what could have been a memorable outing for our family.