Angela B.
Yelp
If I could give a zero star, I would. Went in here today around noon with my 4 year-old son to check out the various wines and wine accessories. Saw some cute stuff in the window, and so far had great customer service on the square, and I thought," This looks like a friendly place to shop as well". Well, looks can be deceiving. I was walked in, no acknowledgement I came through the door. Ok, whatever, they were helping customers, and you can't get everyone. Started looking at a bottle of wine for my husband who had to work on Fourth of July ( thought the wine would lessen the pain) and also was about to buy some tea towels and a wine glass holder for our kitchen. As I was looking, my son had to go to the bathroom (as with most young kids, this was an emergency). Went towards the back of the store to find a restroom for him to use, but got stopped by some rude,blond, teenage girl stuffing her face at one of the back tables. In her most monotone voice possible and while stuffing a fry in face, she said, "You can find public bathrooms by the visitors center," which was about 2-3 blocks away and had no air conditioning in the hot July heat. So ran to those bathrooms before I had to deal with a major problem. Went back to this place to purchase the items I was interested in, but as I was doing one more run through of the store to make sure I didn't miss any items to buy, I heard a toilet flush, and low and behold, there was a bathroom for customers. To say I was infuriated, would be an understatement. Look, I get not wanting people to just use your store for a bathroom break (I hated that too, when I worked retail and food industry jobs), but I was actually looking and going to buy a few items. But since no one acknowledged me walking in, saw me shopping, and lacked the customer service ability to just ask questions or if I needed help, then I chose to not buy anything (sorry hubby). Your staff (at least the rude blonde teenager) lacks compassion for people with kids, customer service skills, and the ability to just be good humans. I am sure your wine might be good, but my family/friends and I will never know, as we will never step foot in your establishment again. Such a shame that my certified sommelier friends won't be trying your wine, and now I guess Amazon and Etsy will be getting my money for the tea towels and wine glass holders instead.
Update: Dan, the owner, reached out to me today to apologize for his employee's rudeness and for her not relaying that their bathroom was having some issues that day. He did try to make it right, and did tell me that he starting to re-coach some of his employees on how to handle such situations and better customer service. I did also warn him that there are some people who are trolling those of us who have sent in negative reviews, and he may want to get to the bottom of it, because it does not look good for his business when this happens. Anyway, I might change my stars when I go back to Georgetown in December. To be continued ...