Grace4 A.
Yelp
The latte was good. The service not so much! I am not a proponent of tipping for just taking an order. You know, before you swipe your card to pay you're asked if you want to add a tip. Against my better judgment, I added a tip and waited (standing because there were no seats available) patiently for my vanilla latte with oat milk. After awhile, I commented to the cashier that Perhaps they could up the volume when letting customers know their order was ready as I could not hear when the guy gave notification. The cashier seemed annoyed with my suggestion and said that my name would be called when my drink was ready. It was not! Instead my drink sat sat on the counter because the person notifying customers was softly calling out the order NOT the name. I asked again if my latte was ready becuz I could not hear the mumbled notification. The cashier seemed annoyed that I asked AGAIN. After asking if the order for my name was ready, the person making the latte pointed to the drink that had been sitting for 5 mins on the counter and indicated that was indeed my latte. My name was never called. I commented that my order had been sitting for about 5 minutes. The cashier said "it wasn't 5 minutes, maybe 2 minutes." At that moment, I realized I had prematurely paid a tip for BAD SERVICE. Rather than debate with the cashier who clearly wanted me to stfu, I took the high road and said "I won't argue with you." Btw, like the person behind the counter who softly called out the orders NOT CUSTOMERS NAMES -- my comments inquiring about my order were never loud. Bottom line, no one apologized for the delay in getting my order. Importantly, the latte was good but I'll never ever tip when placing an order and I'll never ever give my business to these rude unorganized dudes at Germack coffee shop at Eastern market.