Risha F.
Yelp
This is my second time at Gerry's grill. Food is great, but customer service can be better. I gave two starts because of the waitress who cashed me out. BTW, they don't hand you a paper copy of your receipt (which is fine, save the earth) but they instead come to the table, tell you what they are charging you for, take your card, swipe it for you, and give you directions on what to do next. The direction I was told was click here and sign, so I did just that, I clicked the button and signed (I'm thinking that the tip was included or that it would prompt me to do so, after I click the tab) but it did not, so the waitress rudely conveyed that the tip was not included, which I then replied and said I'm sorry I didn't know when I had to include the tip, but she rudely walked off and said let me get the receipt for you, which tells me that they aren't trying to save paper, it's a tactic that allows them to hover above you, to ensure that you tip them. I asked her if I could write down the tip on the receipt (I'm thinking that they could make adjustments to the receipt) but as she walked away rolling her eyes, she again rudely conveyed that it was not possible because I had closed out the ticket, which I can only assume could be reopened so that I could provide the tip. I understand that servers make their salary via tip, so I understood why she would be upset, but I did simply did not know how their systems work and my request to add the tip was rejected because I had already closed the tab, which can be reopened, I'm assuming. My first visit was exactly the same, click the tab and sign, so I did just that, this time, which I'm now realizing that the waitress had already added the tip. Which BTW, I noticed this too, when the waitress took my card, swiped it, and as I was reaching for my card back, she retracted it back and pushed the iPad towards me urging me to sign the iPad first before I could get my card back .
For a Filipino establishment, my interactions has been either blatant disrespect or subtle inappropriate acts. I will never come back to this place again.