Nancy Sindhuja Kulandai Samy
Google
We booked one bedroom suite expecting more space and a higher floor (above 50), but were placed on the 23rd. Only after checking in did we know from the staff that - suites are located below the 40th floor — apparently, deluxe rooms are on higher levels(I doubt if this is mentioned in their website clearly). We asked if we can switch but were told it wasn’t possible since payment was already made through online. Little disappointed with the floor offered though. The sitting area was decently big enough, but the bedroom was surprisingly too small — barely enough space to fit a baby cot.
Cleanliness was below average (photos attached), and honestly, it didn’t feel hygienic enough to let our baby crawl around.
When we raised this concern with the manager, the response was -
“IF YOU WANT we can change your room, but can’t guarantee which one, and checkout is at 12pm while check-in for the new room is only at 3pm”
So basically if you’re hoping to rest in the afternoon, you have to wait till 3pm.
Above all, as a feeding mother, I was extremely dehydrated and simply asked for two bottles of water at checkout — only to be told I had to pay for them. That was the moment I truly understood the kind of “service” this hotel offers. A big round of slow claps to the management for setting such a fine example of how not to treat guests.It’s disappointing and honestly quite pathetic to squeeze extra charges out of guests for even the most basic amenities, especially in a city known for luxury and world-class service.
The hotel provided good continental breakfast and the chef at live counter is so cool. Location wise accessible to metro stations.
But Overall, not worth the hype — the experience didn’t live up to the expectations or the price.