DESMOND S.
Google
I ordered three packets of claypot rice and two soups. Since one packet serves three people, the total food was meant for nine people. However, I was only given three small chili packets. When I asked for more, I was given just two additional packets, making it five in total. I explained that this was not enough for nine people, but the staff told me that was the maximum they could provide. The chili containers are very small, and clearly insufficient for the amount of food ordered.
I am extremely disappointed with this level of service. I have been supporting this shop since it first opened in Geylang, and I still travel all the way from Bukit Timah to buy from your current and only branch. I spent $98.10 on this order, yet was only given three small chilies initially. If extra chili needed to be charged, the staff could have informed me, I would have been willing to pay. Instead, I was simply told there was a limit of two additional packets of chili.
Please improve your service standards and the way your staff communicate with customers. I am very disappointed and will not be returning because of trashy attitude of the staff.