John D.
Google
Just spent a week in the hotel, this is our third visit so we knew what to expect. On arrival, the room we booked through Expedia wasn't available (Highly recommend booking directly with the hotel) but the staff were superb about it.
Jerry Karoglu on the front desk came up with a number of options for us and whilst we spent a little bit of time reviewing the options, we ended up with an almost perfect (original booking like) solution. That said, I cannot fault the service team, they really went above and beyond for us. Knowing the hotel, the rooms and staying there for a full week we had high expectations - and the team delivered. Thank you Jerry and the guys.
The hotel is generally quiet, so a pleasure if you want to escape the hustle and bustle of Istanbul itself for a bit of down time. Taksim square is literally next door. The hotel is so convenient for pretty much everything. Moving further afield, there is a metro station in Taksim square also which couldn't be easier.
I was working from the hotel for the week as was my wife. The housekeeping team were exceptionally accommodating.
Our first visit to the hotel was some years ago now and following an 'incident' with the room we were upgraded and well looked after. Their excellent service is why we keep going back!
Cannot recommend highly enough.