Y R
Google
Our experience at Già Sotto l'Arco was nothing short of disappointing. We ordered beef filet for three people. Two of us received the correct dish, while the third was served veal instead of beef. When we pointed this out, the staff casually brushed it off, claiming it was “the same thing,” which was both dismissive and unprofessional.
Later, we ordered soufflé, which arrived completely melted and barely cooked. When we brought this to their attention, instead of addressing the issue properly, they handed us €40 in cash as a “refund.” This gesture was not requested nor appreciated—it felt condescending, as though they assumed we were desperate for the money. We left the cash behind for them to keep as their own “tip,” as the lack of professionalism and basic courtesy spoke volumes.
The restaurant attempts to present itself as chic and high-quality, but the service was far from it. The staff were uneducated in proper hospitality, rude, and downright impolite. It’s a shame that such behavior is tolerated in a place that claims to offer fine dining.
I wouldn’t recommend Già Sotto l'Arco to anyone. The experience was one of the worst I’ve ever had due to their impolite and disrespectful staff. Avoid this place at all costs.