Gigli d'Oro Suite Hotel

I don’t understand the bad reviews. It is a really small but really well kept and with a great staff. They have staff in limited hours of the day but they were amazing to accommodate my early arrival, greeted me with pastries, water and espresso while I waited for my room. My only regret is that we will stay only one night. My next stay in Rome will for sure be there again.

The location is really really good, it’s right on the Piazza Navona in a quiet street. The rooms are big and nice, the bathroom is clean and very beautiful. I enjoyed my stay there very much and in terms of value for money it’s really really good. Mizan and all of the staff were perfect, thank you.

I don't understand the bad reviews. In our experience, this is a four-star hotel. We stayed in one of the two top floor rooms. It was quiet (day and night), cold, comfortable and clean. More than that, it is really nice, with classic Roman touches! As you climb the stone stairs, there are small statues in alcoves. In our large room there was a nice painting and a huge new hot tub with jets, the ceiling showed exposed rafters and tile roof with accent lighting. Service was very helpful and friendly. The negatives : our late-night checkin was remote via a video screen. We had to wait for an attendant to cycle over. This was a bad start but during the day, I usuallyI saw onsite attendants. The room smelled very fresh but the bathroom had a negative smell. Running water into the bidet helped - I think it comes from the pipes. Breakfast was not included in the package that we purchased and we did not pay to try it.

Nice central hotel /bed and breakfast |This is a small hotel more like a B&B.|The rooms are very clean and nice. Maybe a bit noisy because it’s an old building. The bed is nice. Pillows could be better. Shower is nice.|Staff is helpful. |Good value for money.

Warning not what it’s advertised. I booked direct and received confirmation of an executive suite top floor by email. Upon arriving, there is no reception but a screen showing a man in an office somewhere, we couldn’t hear him and he indicated to pick up the phone at the abandoned reception. For 5 minutes nothing happened and he arrived at the front door. We checked in and he indicated our room was on the first floor, knowing I had confirmation of the top floor suite. I showed him my confirmation email (from direct booking) with the information. He showed me a different version on his screen but later he was able to pull up the same information as mine, but continued to ask me to produce proof and deny the existence of such rooms. We asked to see the room and upon entry knew immediately it wasn’t what we booked. We asked again how this could happen and he continue to demand proof of ‘where is the booking’ and I indicated I received one email from the direct website showing I’d booked the executive suite. We decided to leave - my partner challenged him one last time calmly asking, what do you think went wrong here? And he was rude, interrupting and gas lit us claiming our confirmation email was wrong. On top of the rude service, the unattended check-in was less than ideal. Don’t book here if you need any sort of attentive service. Room was small facing street with pub restaurant below.

We loved stayinga the Gigli D'oro. We had not one problem with the hotel. Alessio the innkeeper exceeded all my expectations. From the minute I booked the hotel to the last day, Alessio helped me out with all my requests. Alessio and his staff were wonderful. Nina the housekeeper was outstanding. We had a front room and couldn't be more happier.||Grant it, that this is not the Excelsior or the Hilton, but a very small, extremely clean hotel in one of the best areas of Rome. The way Alessio runs his hotel is a more modern way and that's ok.||We had coffee and cornetto one day. We weren't interested in breakfast at the hotel, but wanted to eat what Rome had to offer.||The block was very little and quiet and all was well.||We cannot wait to return.

Best location in the heart of Rome. Surrounded by lots of cafes and restaurants. Walking distance to main attractions.|The building located on a small street that a bit hard to find, so use the navigation program.|Large specious room, very clean and cosy. The room good equiped, the little minus is a lack of kettle and the iron.|The bed and the pillows were very comfortable.|Very nice helpful staff, option for breakfast, but we didn't use it.|Check out at 11:00 and if you have a late flight, you can leave the luggage for storage. The staff is in the building only till afternoon, so if you intend to arrive later, let them know in advance.|Just book the suit and enjoy!

This was our 6th stay at the hotel and every other visit would have been a 5* review. The location is excellent, the rooms were fantastic and the staff super helpful. But that is a description of previous visits. This was our first stay since the pandemic and a few things have changed. First of all, one of the reasons we always stayed here in the past was that the hotel is tucked away in a quiet side street off Piazza Navona. It isn't quiet any more. There is a restaurant close by that has loud music playing until the early hours every night and a small bar has opened a couple of doors down from the hotel. The bar seems to attract a lot of excitable locals who can't have conversations at normal volume. Everything is yelled and screamed, usually until about 2.30 am. Next is something I noticed other reviewers have commented on - virtual reception. This again is something new since our last stay. In the past the staff have been warm, welcoming and super helpful. This time... well, its just that they never seem to be there. When we arrived at the hotel, nobody was there to greet us and the door access code we had been given did not work. Nobody answering the buzzer. We did eventually manage to get hold of someone to let us in, but its not a great start to your stay. In the 5 nights we were at the hotel we maybe saw staff on 3 occasions - usually breakfast. You do very much get the feeling that you're being left to fend for yourself. Even the morning we checked out, no staff were at the hotel. I have worked in hospitality for over 20 years and at a minimum you should be present for a guests arrival and departure. Its just polite if nothing else. The same company owns another full service hotel in the area and it seems quite clear that this is now their main focus and Gigli d'Oro is more of an afterthought - the other hotel is where all the staff are based. Other issues... rooms starting to look a little tired... rooms insanely hot so you have to open windows to cool down (see earlier comment about noise)... drains in bathroom particularly smelly. And breakfast... never could figure that one out. Some days it's there... some days it isn't. Really disappointed to have to write a review like this but what was our go-to place to stay in Rome has now become somewhere we wouldn't visit again. Such a shame.

We arrived late at night and were a bit apprehensive about a self-check in but it went smooth. We had informed them that our flight would be landing late at around 8:30m. They informed up that check in after 10pm would cost extra and while we were unhappy we did acknowledge it. Our flight landed late at 9pm and while we were en route- I received a phone call from the hotel. To my surprise, someone was waiting for our arrival and said he would wait till be got there! When we arrived we did have to walk in a little bit but it wasn't too bad. Just be careful because the street is old cobblestone and it's dark so don't trip! When we arrived a very cheerful and kind face greeted us and checked us in. He showed us to our room and let us know of all the important details. The room wasn't small nor was it large but there was plenty of space for our belongings. I had read that lots of showers in rome are small sometimes but this was plenty of space. The water pressure was great and there were no issues with hot water. The floor was even heated which was nice. They provided a hairdryer as well as some small toiletries. Bed was a bit firm but not uncomfortable. We stayed on the second floor with a window to the street but didn't have any issues with noise except for the garbage truck and the occasional drunk person walking home. I'm a light sleeper though but all I needed to do was close the windows and it wasn't much of an issue. Checkout was also easy. They were also very accommodating and let us keep our bags in the room. Our tour was running a little late so we got stuck past checkout time. When we called they said it wouldn't be a problem. I highly recommend staying here! Not only was our room great, but the hotel is also incredibly central to all the touristy spots! We walked everywhere and rarely took a cab! If we're back in Rome- we'd totally come back!

I found this affordable four star hotel from an article in The Guardian for luxury hotel recommendations in Rome. It's very intimate with only six suites and affiliated with the Jeune Boutique Hotels brand. There is a receptionist/concierge on site from 8 am - 8 pm. We usually were out all day and didn't have any overnight issues. The rooms are spacious, especially for Europe. We had the junior suite with a king-sized bed, small desk/workspace, and a small table with two comfy chairs. There is a wardrobe with a few hangers and no shelf space. There was also a mini bar and flat panel television above the wardrobe facing bed, neither of which we used. The bathroom was narrow with a toilet, bidet, sink, and full tub with rain shower shower head, hand-held water Breakfast is included and served from 8 am - 10 am. There are eggs scrambled and fried with salt and soft bacon in the warmer. The continental breakfast includes a selection of cheeses, sliced turkey and prosciutto, torta crema, croissants, muffins, and fruit. They come in European portion sizes. In the corner by the kitchen is a frozen yogurt machine with dried cereal and caramel, berry, and chocolate sauce toppings. They also offer sliced white bread and a toaster. You can serve yourself milk and orange juice. A kitchen attendant will serve you coffee or tea made to order. They also have a complementary happy hour from about 4 - 7 pm. There are a red, a white, and a sparkling wine to enjoy along with snacks little crunchy snacks. Stefano, Carmina, and Daniel were professional and kind. They all spoke English. Carmina had to run to a nearby associated property to find the key to the unlock the room safe when I locked it with the wrong code. We had Jules and another nice man assist us. They also spoke English. Housekeeping was lovely and the two women we met did not speak much English. In addition to the amenities, the hotel is situated in a great location. Minutes from Piazza Navona and a gelato place that always had a line. Can cross the bridge easily across the water to Castel San Angel. Other direction takes you to a Tony street with high end designer shopping and the Spanish Steps. We walked everywhere to the major sites, never took a cab. We're big walkers and averaged 8.2 miles and around 22,000 steps daily.