Veronica E.
Yelp
Canadian here! Went to Salem for a friends trip!
If you don't feel like reading, a brief summary is this:
(Scroll down for my rating scale!)
- Food 4/10
- Price 7/10
- Interior 7/10
- Service 2/10
The food was nothing crazy, but ok to eat -- the calamari was not great. My plate specifically was bland, it tasted as if the noodles were just barely seasoned. It was ok. The shrimp was very under seasoned, gave the impression it was just thrown at the end after being boiled.
The biggest problem I had with this place was the staff.
Although our waitress was nice, we had many difficulties with our her because of her English not being very strong.
That being said, 2 of our friends had to leave early with their baby and paid with the waitress at the counter near the door. When it was time for the rest of us to pay, my friend got her sisters bill added on. We didn't know she paid at the entrance so my friend paid the bill she received. Later that night, my friend called her sister letting her know she forgot to pay. Her sister argued and said that their meals were paid for with cash before they left.
We ended up going back before they closed and spoke to the waitress explaining the situation (we weren't upset at this point, simply looking for a refund on an easily explainable situation). We had to have the manager called because the waitress seemed to be confused and denied it.
After the manager came, we struggled for another 20 minutes explaining what happened as he wasn't clearly understanding and when he did was questioning our waitress who seemed to be denying it again. (They spoke to each other in their native language.) This is where we began getting frustrated so we had to ask him to pull out the cash bills for the night as proof.
Although my friend who paid credit wanted it refunded on card, she ended up receiving it cash as it seemed too complicated to get it back with the machine.
This MAJOR inconvenience and left a sour taste in our mouth for the experience as a whole. Food doesn't have to be fantastic to have a good time. Our drinks were strong, we were in a another country, as friends, having fun as a group; this review would have gone much differently if it had not been for this incident.
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My Rating Scale :
(As someone who isn't picky with food but brutally honest!)
I do, however, have a high standard for quality of service.
10 - Perfect, 0 Complaints
9: Amazing
8: Great
7: Decent
6: Good
5: Average
4: Plain
3: Bad
2: Awful
1: Horrendous