Jimmy G.
Yelp
My wife has been going to Gino's since she was eight years old (mostly the recently closed east lancaster location). I have been going myself since 2006. It has always been our Italian food of choice. Since the east Lancaster location closed, we have been experimenting with the other locations to satisfy our Ginos cravings.
Tonight, my wife and I took our two and four year old to the Palmdale location for dinner.
We walked in just before a large group. The hostess was nowhere to be found, so we all patiently waited, awkwardly crammed together in the front. Eventually another worker noticed all of us and sent the hostess out. She sat my family and told us our server would be right with us. We asked her if she would please bring us a high chair and she said she would. A minute or two later, she sat the large group that was behind us. We browsed the menu for a while...... entertained the kids....... Waited...... had a few conversations........ watched the server bring the large group water........ watched them drink their water....... We entertained the children more..... All while still holding my daughter in my lap..... No server to be found, and no high chair........ We watched the large group place their orders........ we talked more...... I made eye contact with a server a couple of times..... Thinking for sure that was going to be enough to get her to either stop by, realize she forgot us, stop ignoring us, or send the person who was supposed to be serving us. I then watched her bring a bill to the couple at the table next to us...... The one of only a few other occupied tables other than the large group that came in behind us........ After about 25 minutes of holding my 2 year old daughter, Still no high chair, Still no water, Still no server at our table at all.....
At that point, my four year old son looked at me and asked "Daddy, do they have to cook the water before they bring it to us?" I couldn't help but laugh a little..... I realized I didn't know how to explain what was happening to him.... Or even to myself..... I couldn't justify why they hadn't brought us water for that long, long enough for a four year old to notice something was wrong...... My wife and I talked about it, and we gave it another five minutes. My wife asked if I thought maybe they were doing it on purpose for some reason..... I couldn't imagine why they would...... But I couldn't imagine how they could have missed us that long, with that few other customers there...... So, we finally gave up. We packed up the kids. Folded up the menus and headed out. They watched us walk out (likely for the last time, sadly) and they didn't say a word to us.
Terrible...
It's sad to see such a once great business in such a downward slide. I have never in my life walked out of a restaurant. I hope they get it together.