Joseph G.
Yelp
Can't believe Gino's let me down. As I stated in my previous review, I've been coming here for years, and excepted all the mistakes they've made as any business would. The food is good, and I typically have no complaints there. The reason for this updated review is straight up a customer service/managerial complaint. Went in for sit down dinner with the family and asked about an expired Groupon I purchased a while ago and how I can apply it. Anyone knows that if you have an expired Groupon, it can be used at the establishment for the amount paid for which the amount paid never expires. Gino's refused to honor Groupons terms and policy, and told me that since the Groupon is expired, they can't honor it, even the amount paid. Terrible because this should be an easy one. I bet if Joe the owner was there, he'd do the right thing and this wouldn't have been an issue. I have been coming there for years, such a shame they couldn't rectify something simple. Never had a problem with Groupon, even it the Groupon has expired. I contacted Groupon, and they issued my Groupon bucks back to my account. They stated that Gino's should have honored the amount paid.
*Joe, your restaurant is fantastic, usually never a problem. Yes, I did tell the server, who then in turn let the manager know. The server took my phone to look at the Groupon, but still told me I couldn't redeem it for the value paid. I was offered a discount on the bill, but unfortunately didn't cover the amount for the Groupon. I wish I could say there was miscommunication, or some oversight, but I did show your staff the terms and service, and all that I had paid for with the Groupon. Again, to anyone reading the reviews, Gino's is a great local pizza place, and I'll continue going there regardless. Please educate the staff.