M P.
Yelp
This message is more directed to the owner of this restaurant. Last night my family and I had the single most worst dining experience in my entire life. We all know sitting hibachi style is a crapshoot in regard to who you are sat with however, the people we were sat with are apparently regulars. Everyone at the restaurant knows these regulars, and they know that they are high maintenance, rude, degrading to the hibachi chef and rude to the rest of the table, They are demanding on how their food is being prepared. Mind you these people don't ask the rest of the people at the table if they wanted onions or mushrooms in their dish. Not only that, but one of the persons from their party demanded that the red meat be cooked medium, but he did not consult the rest of his party, and then the mother and grandmother got up in the hibachi chef's face, and acted like he was an imbecile and demanded that the meat be cooked well for the little boys. This patron did not stop there. She actually went even further and started calling the hibachi chef a " little bitch"! I was absolutely floored, and so was the rest of my family at these people's behavior. The hibachi chef promptly left the table and didn't come back for quite a while. Might I add at this point in my story that this evening with my daughter's birthday, and these are the jerks we had to be sat with, and had to tolerate. I spoke with our server who was very apologetic and frankly, I'm not upset with the server or even the hibachi chef even though he did totally skipped my daughters order in the cooking process. Our server absolutely made it right. All this said I want to say something to this owner of this restaurant, because I think it's completely unfair and unjust that you keep allowing these awful people in your restaurant. Why haven't they been banned by now? Is money that important to you that these people berate and belittle your staff? Does your staff receive hazard pay? Do you care that the rest of your paying patrons nights were ruined by these people? So here's a solution: 1. Talk to your staff because these people are easily identifiable by any of your employees. And then ban these people from your restaurant. 2. if you are unwilling to ban these people because you're so desperate for their money then please build a private room where you can put these horrible humans.
I have to tell you I am so disgusted with these people, and you're allowing them to come in to your restaurant. Last night is not a unique situation. Based on your staff, everyone there has been berated and treated so deplorably that it won't be hard to identify who these guests are. Apparently I'm told by your servers that when the husbands are there, the situation gets worse. I can't imagine that is possible. I can't imagine why you the owner would keep allowing these awful people in your restaurant. I may very well have to go find a different neighborhood hibachi, even though your staff was kind to us. But it makes me question you the owner because the staff members of yours deserve better. Surely I am not the first complaint. Surely someone in your staff has said something to you. Please do something not just for me and my review but for the people who work hard for your company. No amount of money is worth having to put up with people like this.
My family deserved better. My daughters night was ruined because of these horrible humans. In fact, the teenage boy (wearing a suit with cuff links) in the awful group of people decided to start speaking to my husband only. This teenage boy apparently did not approve of my daughters boyfriends attire. And by the way his attire was absolutely appropriate and fine. My husband handled it by ignoring the teenage boy because, he was a entitled little prick who need a time out.