Giolitti

Ice cream shop · Colonna

Giolitti

Ice cream shop · Colonna

2

Via degli Uffici del Vicario, 40, 00186 Roma RM, Italy

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Highlights

Antica Gelateria e Pasticceria a Roma dal 1900  

Featured in The Infatuation
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Via degli Uffici del Vicario, 40, 00186 Roma RM, Italy Get directions

giolitti.it
@giolittiofficial

$$

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Via degli Uffici del Vicario, 40, 00186 Roma RM, Italy Get directions

+39 06 699 1243
giolitti.it
@giolittiofficial

$$

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Jul 21, 2025

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The 13 Best Gelato Spots In Rome 2024

"Giolitti is a classic gelateria near the Pantheon that’s been around since 1900. It’s impossible to miss—the shop’s bright green signage practically takes over the block—and their variety of flavors nearly match the number of years they’ve been in business. If picking between tiramisu and Indian fig feels like an impossible task, follow our lead and go with the creamy pistachio paired with the boozy zabaione. And if it’s a two-treat kind of day, snag one of their cookies or pastries on the way out. " - annie replogle, gillian mcguire

https://www.theinfatuation.com/rome/guides/best-gelato-rome
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Giolitti Review - Pantheon - Rome - The Infatuation

"Giolitti is a classic gelateria near the Pantheon that’s been around since 1900. It’s impossible to miss—the shop’s bright green signage practically takes over the block—and their variety of flavors nearly match the number of years they’ve been in business. If picking between tiramisu and Indian fig feels like an impossible task, follow our lead and go with the creamy pistachio paired with the boozy zabaione. And if it’s a two-treat kind of day, snag one of their cookies or pastries on the way out." - Annie Replogle

https://www.theinfatuation.com/rome/reviews/giolitti
View Postcard for Giolitti

Zach & Clay

Google
We really liked the very traditional and classic feel of this place. This is an authentic Gelato spot in Rome that was very well located and priced. There is also a great selection of coffee, espresso, and other pastries/treats. We visited this place several times during our stay.

Amina Panduru

Google
Loved this place! The classic vibe makes this adorable and the products are good quality as well, however it’s more of old style recipes so yes, you might find better alternatives taste wise. I loveddd the Roman Holiday ice cream taste and siting outside really adds to the charm of the experience. If you sit outside, you have to wait for the waiter to give you the menu and order with him, you can’t order inside and sit after. Very decently priced as well!

Natalia Chanes

Google
If you're going to eat gelato, this is the place to go. It might not be the best gelato in town, but the whole experience is worth it. The place is beautiful and has a classic charm that makes you feel like you've traveled back in time. You can choose to order at the bar or sit at a table and be served by a waitress. I recommend going later at night when it's less crowded. I only tried the lemon gelato, but I imagine every flavor is delicious.

Bee

Google
Really wanted to like this based on all the good reviews received! The Gelato itself is too sweet for my liking (ordered hazelnut, almond, chocolate and mango). The taste altogether didn't really differentiate from one another; just sweet on sweet. FYI you will need to pay at the cashier before ordering at the ice cream counter. We got quite a terse sounding from one of the employees! Also, there is no sitting area around so people were just standing outside the shop with their Gelato. You need to pay table service charge if you wanted to sit down to eat... money making scheme from tourists.

Stefanie Kowalski

Google
Our flat was near here, so we enjoy gelato on several nights. The selection was vast. You pay at the register and hand the server the slip and let them know what flavors you want.

Anxhelo Ballaci

Google
As every famous eating place in Rome also here you have to stay in the line for 5-10 minutes. We ordered medium sized ice cream but believe me it’s so big. Price for a medium size was 3€ and you can mix up to 3 flavors. Definitely should give it a try.

Alfonso P

Google
Amazing ice cream. I tried 4 flavors, and all of them were very good. They also add some whipped cream on top if you like. It is a very nice plus.

Rylan Gordon

Google
Truly delicious gelato! The line is long but it moves very fast. While in line, check out the flavors on the screens above so you don’t panic order when you get up to the glass. I got raspberry, blackberry, and pink grapefruit and loved each one of them. They taste like the true fruit, not the artificial flavoring. They offer a free dollop of cream on top — get it! Their gelato is the smoothest I’ve ever had. Highly recommend stopping here to cool down with a sweet treat!
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Emilie H.

Yelp
If it's your first time. Pay at the register up front first. They will hand you a ticket to get your gelato. It was chaotic with bunch of tourist going to the gelato line without a ticket. Despite this, lines moved really quick. Gelato creamy and not overly sweet. I got the pistachio and I believe the Italiano? With cream on top.
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Kirtana N.

Yelp
The Gelato at Giolitti was AMAZING. There wasn't a super long wait and there were tons of flavors to choose from. We chose a few different flavors to try and there's something for everyone based on the flavor profile that you like. The Gelato tasted creamy and fresh and was the perfect treat for a hot summer day in Rome. The store itself was beautiful and the service was fast. The staff was incredibly friendly in helping us choose some flavors. I would highly recommend this place to anyone in the area.
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Kayla C.

Yelp
Probably the best gelato I had in Rome, if not very close. It was both thick and creamy and the flavors were rich and a wide range of them. I went back twice to confirm how I felt about it. My favorite coffee flavored gelato stop. Loved the old school feel of Giolitti. It was very crowded on both my visits, but the line moves quickly. Their system is that you pay first and pick out your flavors after, which can be a little confusing. Definitely a staple worth visiting.
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Maria M.

Yelp
When we arrived, I honestly thought we'd fallen into a total tourist trap. It looked super busy and a little chaotic but I was pleasantly surprised! We were in and out in under 10 minutes, even though I expected to be stuck in line for at least 15-20. They have a great system: you pay first, then place your order with the staff scooping the gelato. Super efficient. The gelato itself? Easily top 3 I've ever had. Creamy, flavorful, and totally worth the hype. I got a medium size with a cone, which came with three huge scoops. Definitely worth stopping by!
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Tracy P.

Yelp
Wow!!! Amazing gelato here!! I know there are many gelato places to choose from, but you have to try this place and compare it to other places and you will see the difference. The line was very very long when we got there. Don't be afraid to get in line though since the line moves quickly! We were out in the street waiting and line was constantly moving. You paid for the size of gelato and then you stand in another line to get the flavors you want. There's indoor seating, but you are not allowed to sit there if you are just ordering the gelato. There's a line to sit in the cafe.
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Vincent P.

Yelp
Super popular gelato shop that opens late! Pay first at the front then head to the counter to get your gelato in either a cone or cup. It was 10:30 PM, but still busy with a lot of people enjoying their gelato outside. Theres a lot of flavors to choose from. I went for a small which includes two flavors: I picked strawberry and pistachio. The gelato was so good! The flavors were rich and the consistency was perfect. They have a lot of reviews for good reason - they have really good gelato. Highly recommend this spot for gelato in Rome!
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Adam M.

Yelp
You really can't go wrong with gelato in Rome, but if you can only go to one place, come here! They have a pretty good system where you pay in the line up front and then go to the back with your ticket to get your scoop(s). Vibes are very fun and it feels almost like an old time candy shop inside. I got the strawberry and cream which was amazing though all flavors seem to be incredible. A bit of a line but moves quick!
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Nicole C.

Yelp
THIS. This is the place to get gelato in Rome. We ate at four different gelato places and this one was by far the best of them all and honestly the best gelato I've ever had. I had the amaretto and coffee flavors and my husband had the amaretto and dark chocolate. The gelato was so full of flavor but not in a fake or overly sweet way. It was creamy but also still very cold, perfect texture. Also the amaretto flavor was insanely good, so don't miss this one if you like that nutty taste! I am bummed that we found this place on our last night, I wish I could go again and again!
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Ludovica F.

Yelp
For all my American tourists visiting Rome: going to Giolitti for your first ice cream is a MUST. It is quite literally the best gelato I have ever tried. The fruit flavors especially taste just like their non-ice cream equivalent. Each bite tastes fresh, flavorful and even better than the last. The gelato is also very light and not at all difficult to digest. It's the perfect snack after a long day visiting all the historical monuments of Rome or even better end to any meal. I truly cannot recommend it enough. Do your taste buds a favor and visit Giolitti's!
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Afshan H.

Yelp
We got pastries and gelato here. Getting the pastries was easy but pushing thru the crowd to hand in our receipt and order our gelato was intense. The Nutella flavor is just frozen Nutella. It was very dense and heavy. Everything else was good.
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Ashley S.

Yelp
Did some Research to find the best gelato in town and noticed this was a very hotspot so I put my GPS on and started to walk for about 10 minutes and it was worth it when we arrived It was only a few people there in line so I started to make mine and then I realized once I got up to the gelato station you had to purchase your ticket at the register first and show the gelato server your ticket so that way they can make your selections. Soon a huge crowd started film the place causing me drop my gelato on the floor. One of the servers saw what happened and I took my order again. the parlor was so authentic and old-fashioned with staff was friendly most importantly the gelato was so good especially with the added whipped cream on top, there was seating inside and outside, and they not only have exotic gelato flavors, They also have baked goods and coffee too.
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Taylor Z.

Yelp
Was okay. Felt that the flavors were interesting but the taste really average compared to the other places we tried. Look for places with covered tins rather than a huge mass of whipped gelato.
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Jason M.

Yelp
Continuing the trend I established in Firenze, I made it my intention to try as many gelaterias as I could while in Roma. We had finished a late lunch/early dinner near the Trevi Fountain and before heading back to our hotel we decided to get some. I had Giolitti bookmarked, and due to the high number of reviews (way more than other gelaterias), we thought it would be a good introduction to gelato in Roma, so off we went. As we approached I could tell this wouldn't be like other gelaterias we've been to as the sheer size of it was much larger than a standard one. There's a huge sign out front and once inside we were greeted by a large retail area. There are multiple counters selling a multitude of confections/pastries in addition to gelato, and there's a separate room on the side with tables where they offer table service. The decor is very welcoming - classic ice cream shop/confectionary aesthetics. They made it very clear that all the tables were *not* for those who were getting counter service treats, only for those who will be sitting and receiving table service. We didn't feel like sitting, so we got our gelato to go. They operate on a ticket system, so we placed our order at one counter, they gave us a receipt, and then we went to the counter scooping the gelato to provide the receipt and receive our goods. I was feeling like a cone this visit so I had one with three flavors: rum, walnut, and Sicilian cream. The gelato itself was very good, creamy and smooth - and outside the flavors I got, they have several interesting one in addition to the classics. Service was a sore spot for me, they seemed to really have no tolerance for tourists and hence were slightly abrupt - which is ironic as this was probably the most touristy gelateria I visited in Italy. The experience is important to me, hence the 3 - but if you can look past it you'll get good gelato here. I would be willing to give them another try but would want to try other gelaterias in Roma first.
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Kimberly V.

Yelp
These gelatos were SOOO good!!! This was my first time trying a gelato. I noticed so many ppl walking by with gelatos so I followed the crowd to this spot. Inside was so cute. They have cookies, wine and a seating area. Okay so on to the gelato-There were SOOO many flavors to choose from. I got half chocolate and half caramel and it was such a delicious mix!! I'm ready to go back and try other flavors tomorrow.
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Britney M.

Yelp
The BEST gelato ever!! I'm so glad we hit this gelato spot and didn't let the long line and crowds stop us! The lines were going all the way outside of the building. And the line was consistently long! It never went down. People just kept showing up for gelato. It was insane. But after trying the gelato, I get it lol It's bomb gelato! The flavors are great. And there's a good variety of gelato flavors. I got the WHITE CHOCOLATE and blueberry. The white chocolate was my favorite! Soooooooo sweet and delicious! 10/10 My husband got the caramel and Oreo. The caramel was good. But the Oreo was too heavy on the Oreo and not enough cream filling flavor. Still, the flavors were spot on!
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Eric R.

Yelp
Went here I believe all four nights in Rome. They have a system and it's very much like the soup Nazi though the people are much nicer. Except my wife's nemesis for ordering. Had the Oreo and straciatella a lot. Loved it. Wife had sorbet one night, mint another night. Everything tastes great. I made the mistake of not getting the cream. It's so good and I feel like I missed the opportunity. Loved it. Highly recommend. Go to line at the start to pay and THEN take receipt with you to get gelato in the back. Do not go straight to the back.
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Simon W.

Yelp
My tired dogs needed a break. The endless walking I was doing seeing as much of Rome on foot had finally got the best of me. My achey feet needed a break and were going to kick me in the groin if I didn't take a seat. LOL. Even though everyone in this town, locals and tourists alike more often than not, get their gelato on the go, I just needed a sit down in what I would describe as the most lavish art deco gelato serving dining room in the world. This is truly one of the finest all around gelato experiences I've had being attended to by a gentleman who could not have been more exuberant serving gelato for a living. I wish I had a job where I was even 25% as jovial as he was, I'd settle for 5%. ;-( There were many awestruck smiles at my table when our orders arrived and rightly so, these were monster sized desserts which could frankly have been shared. It definitely took a while to finish this gelato sundae but this was one of the smoothest creamiest versions we had in Rome. The marble dining room service was a classic experience even if it was more expensive to sit down. Like everything in Rome, the eyes feasted as well. If you're in need of a break give Giolotti a try, your feet will thank you too. LOL
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Tomas R.

Yelp
One of the best gelato shops you will ever come across in your life and I truly stand by that statement. This shop might be super busy no matter what hour you go to but the hype as everyone else has stated is real. Their gelato and sorbetto flavors are magical. The process to order is a bit unique but with the amount of traffic they get it makes sense. You first wait in line to purchase your ticket and you can get your gelato in a cup or freshly made cone. I totally recommend the chocolate dipped waffle cone as the texture and flavor is unparalleled. You'll then head to the gelato shop in the back to hand over your ticket once someone is available to take your order. A few of my favorite flavors are their sea salt caramel, stracciatella with chocolate chip, lavender, and dark chocolate. My recommendation is to opt for their three flavor cone, it's the right amount and you won't be sad once it finishes. Front shop features various pastries, cakes, and baked goods and there is even a sit-down restaurant that has tableside service. A tried and true shop that everyone in your group will love.
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Arielle S.

Yelp
This would be the perfect spot to take a break from exploring - there are a ton of seats in the back and it's a cute little place. I got dark chocolate and Nutella, which were both great but wayyyy more decadent than any of the other places I went to, so kind of wish I got something else. Next time!
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Ted A.

Yelp
This is a famous gelato shop and always packed since it's close to the Pantheon in the heart of Rome. For self-service (takeaway), you pay in advance at the cashier before wedging your way up to the counter to order. You might need some elbow pads in order to see all the different flavors through the chaos. There are some tables inside and outside for table service but you have to pay extra. The gelato itself is pretty good. I liked the melon flavor which was unique. The pistachio was okay but not the best I've had.
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Katherine P.

Yelp
Came here since it's the most famous and everyone said to try it in Rome. It's very busy and crowded but you must try it along with others so you can compare. They do have lots of flavors. Pay at the front for what you want then get a ticket. Bring your ticket to the counter and pick your flavors. I got a small and got 2 flavors pistachio and salted caramel both were delicious but wasn't the best I had in Rome but it was good. Not sure why but the cones also taste better in Rome.
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Ana A.

Yelp
Very yummy gelato and the people were very funny and kind. Definitely going back when I get the chance! Wasn't too expensive considering the quality either. Love that they're open super late too!
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Christopher G.

Yelp
Widely popular gelato location, so beware of how crowded it can get. Good news is that the line moves INCREDIBLY quick, as they do not allow you to sit if you're are ordering strictly gelato (take away only). If you order tea or any food for sitting, you may sit. But as most people are only here for the gelato, the line moves at a really good pace. You pay first and take the receipt to the counter to get your food/gelato. ALWAYS top it with crema, you deserve it.
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Jenny T.

Yelp
Food: They give very generous portions! I liked the pistachio ice cream. Service: Oops didn't know you couldn't sit inside, but fast otherwise. Ambiance: It is a spacious store which I did appreciate for when lines get long.
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Monica M.

Yelp
Charming 1950s vibe one stop shop: pasticcheria, bar, and gelateria. Pay for what you want at the cashier and show the counter person your receipt. If you want to sit you get charged extra. 5 min walk from Pantheon.
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Jennifer G.

Yelp
During our rome trip, this was our favorite gelateria. We were a little disoriented when we came in, but the way it works is you pay up front,specifying the size you want, and they give you a ticket, which you take to the counter and then pick your flavors. They had a couple of tables, but these are limited. Outside there is a couple of benches that you can sit on as well.
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Ash R.

Yelp
The best gelato I've had in my whole life, this place is amazing. The coconut and pistachio gelatos were to die for, they're so rich and made with high quality ingredients. The staff here doesn't speak much English so we ended up overpaying because we couldn't communicate properly with them. But instead of keeping the extra money, they gave us extra food! Super friendly and the atmosphere is so nice.
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Brandon F.

Yelp
Giolitti was our best Gelato experience in Rome. This is that real stuff. The only unfortunate part of our experience was seeing that the establishment offers pear gelato on the screen-- yet, it was nowhere to be found. This disappointment struck the customer base like a farm that's out of cows. Regardless, we pushed forward and found the best flavors-- Nutella & Pomegranate. Not together. But they're the best. Mango too. Thank you Giolitti, bring back the pear.
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Courtney P.

Yelp
Late one evening after dinner, my mom and I made our way to Giolitti for some gelato. Luckily, we missed the rush of tourists and the typical crowd. We were able to walk right up to the register and purchase our ticket for gelato. At the counter, there were so many different flavors to choose from, but I ended up selecting a dark chocolate and a salted caramel in a cone. The gelato was creamy and decadent and everything you would hope gelato to be. I would highly recommend giving this place a try if you find yourself in Rome.
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Farhat K.

Yelp
Best gelato I had in all of Italy. I got mango and pistachio, and then they blessed me with some whipped cream on top. It was freaking delicious. The mango was not tart, and tasted very fresh. The pistachio flavor was perfect as can be. My cone was crunchy and also tasted great. You have to pay first and then go to the gelato counter, and there can be a line (but luckily we beat the rush). I will always dream of this gelato, and this place would be my only reason to revisit Rome.
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Aya E.

Yelp
Ordered: Medium Cone (~€5): 2-3 flavors (strawberry, pistachio, tiramisu) includes panna (cream) Aya's take: Last night in Italy and Giolitti was truly the cherry on top! There are 2 lines - at the first line, you select what size cup/cone you want and pay. They give you a receipt which you will take to the second line where all the flavors are. There is an overwhelming amount of flavors so I definitely recommend having some go-to's in mind before your turn. All three flavors actually blew me away and the cream (panna) on top was soft like a cloud and not overly sweet! The flavors also blended together well. Perfect stop for a nighttime stroll in Rome.
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Tessa S.

Yelp
I got here around 9pm and there was a huge line. It didn't take too long to get my gelato though. They didn't let customers sit inside, which was weird. Everyone was just standing outside and eating their gelato. Regardless, the gelato was so flavorful and the consistency was perfect. This is a must when you go to Rome.
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Wendy G.

Yelp
Favorite gelato spot in Rome! We had gelato every night and we found ourselves coming back to Giolitti. A small was about 3,50euro and you can choose 2 flavors + cream. There were so many flavors, you can't go wrong with any. I loved the hazelnut, raspberry, and pistachio in particular and still dream of it. The flavors are rich but not too heavy or sickly sweet. Be sure to pay for your cone and then bring your receipt to the counter to order!

Judy L.

Yelp
Very good gelato! It was my favorite gelato place while I was in Rome. It was packed but the line moved fast.
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Mimi T.

Yelp
The gelato is delicious! So creamy and fluffy. They top off the gelato cone or cup with fresh whipped cream.
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Tara K.

Yelp
Best gelato of my life! A friend had recommended this place and it did not disappoint! I spent 2 wks in Italy and ate A LOT of gelato and this was hands down the best I've ever had! I can't even begin to describe its amazingness. It was not overly sweet and tasted very authentic. Sometimes hazelnut can taste artificial but this did not! Wish I could go back soon!
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Mariah B.

Yelp
The BEST freaking gelato I've had in Italy!! This place is too good and they put whipped cream on top of your gelato. Line is long, but it moves quick! It's super cute inside. This is place is a must when visiting Rome.

Lynda B.

Yelp
A wonderful suggestion from our waiter after our dinner at Cipasso for gelato. We had asked about another place and he said no, we should try Giolitti and it was very close. He was right! Place was so lovely with lots of bakery options and of course gelato. You pay first and bring your ticket to the staff behind the gelato area. I was craving pistachio gelato and it was perfect! Wish we had discovered it sooner since it was our last night in Roma!

Annie A.

Yelp
The small gelato cup is huge. A fabulous place to escape the rain. Great for families. The hazelnut and amaretto gelato flavors were our two favorites. Nice staff. Great ambiance. Very clean. We definitely want to return!
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Marlene G.

Yelp
The gelato at Giolitti is the best I've had in Rome and anywhere else. A definite must go to one in Rome!!
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Camy K.

Yelp
Pay at the entrance to get a ticket before going in. 3.50 for small (2 flavors) 5.00 for a medium (2-3 flavors) and 6.00 for a large (3-4 flavors). A+ for flavor selection but the quality is not all there. With so many it is hard to excel in everything. For excellence focus is needed. The staff were mostly okay and plenty of signage telling patrons not to sit at the tables unless you want table service. They offer many other delights which I did not try. My rating is entirely on the quality of the gelato and they are only okay at it.
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Douglas M.

Yelp
Great stuff! Table service is the way to go to avoid the line and relax. Great selection of gelato and other desserts. The black cherry was awesome. I also like that they have a full bar.
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Sayuri A.

Yelp
BEST GELATO IN ITALY !! hands down. there was a huge line when we came here and i was apologizing to my mom because i had just found this place on Reddit and wasn't sure if it was worth it or just a tourist trap. a girl who was just finishing a study abroad semester in Rome turned around to tell us that this was one of the Pope's favorite gelato places and he apparently used to get it delivered ?? She said his favorite flavor was (insert name i don't remember but it's the one with) hazelnut. don't quote me on any of this but i wouldn't blame him if true. this was hands down the best gelato i had in all of italy although the vibes were a little chaotic. you order & pay for what size you want & then you go into a separate room to decide which flavors you want. i had the hazelnut & pistachio and they were both delicious. the pistachio specifically (my favorite flavor) was so delicious and i spent the rest of my time in Italy trying to find one that compared but alas, i could never one as good as this. it just tasted so much more fresh than others & there were actual chunks of pistachio in it which i love. Also there's a good amount of indoor seating but i find gelato best enjoyed while walking around & taking in the sights. do not miss this place!!
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Mckenzie J.

Yelp
I was studying abroad and only saw amazing reviews for this place. I did have to wait in a lengthy line, but it was SO worth it! Absolute best gelato I have ever had!
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Janet L.

Yelp
I've loved things that other people say are overhyped, but I have to agree with those who say Giolitti is overhyped. The Oreo flavor tasted like a weird cream more than Oreo. The dark chocolate was fine, not special. (It is dairy-free, like many dark chocolate gelatos.) It was unclear how to request table service. To get gelato at the counter, you pay first, then go to the gelato counter.
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Nebojsa R.

Yelp
Came here knowing this is the most famous ice cream shop in Rome so I had high expectations for this place. It has dozens of flavours and all sorts of sweets. The ice cream was mid. Tried better. Service fast. and the place was big and fancy.
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Kimberly M.

Yelp
A friend recommended this place as her 'favorite gelato in Rome'. It just happened to be on our route from the Panteon to the Piazza del Popolo and so we stopped by. There was definitely a gathering inside but it wasn't overly crowded when we arrived. You must prepay for the size gelato you want and then take the ticket to the scoop counter where you pick from about 60 flavors. We got medium size (5€) which was 3 scoops in either a cup or cone (cake not sugar). I saw dark chocolate which was a no brainer (DO NOT LEAVE WITHOUT EATING THE DARK CHOCOLATE!!!). I like to have a tart sorbet with the chocolate so I went with pomegranate which I have never seen in the states. It did not disappoint. It was tart, a beautiful color and perfectly, fresh Pom flavor. My third choice was caramelized fig, another flavor I have never seen in the states and a fruit I love. It was a creamy gelato and I found it delicious like fig jam mixed with fresh cream. My friend got Nutella, farrrrr superior to any Nutella I've ever had in the states. It was rich and smooth, deep with hazelnut and cocoa flavor. She also chose chocolate chip and salted caramel. Then they top it with fresh, homemade whipped cream which they spoon out of a vat onto your gelato. The only disappointment was the cone which I thought was a crispy sugar cone but it was an airy, crumbly cake one which is not my favorite.
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Eddie F.

Yelp
I really enjoyed the gelato here! I decided to try the coconut, tiramisu and pistachio and was very satisfied. Everything was creamy and delicious but started to melt fast, as gelato should. Make sure to pay first before walking over to choose your gelato flavors!
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Tina B.

Yelp
Gelato was good. Service was horrendous... the ice cream server was so rude he made my 11 year old cry. Wouldn't let my kids look to see what flavors there were after they waited in line for quite some time.