Jason M.
Yelp
Continuing the trend I established in Firenze, I made it my intention to try as many gelaterias as I could while in Roma. We had finished a late lunch/early dinner near the Trevi Fountain and before heading back to our hotel we decided to get some. I had Giolitti bookmarked, and due to the high number of reviews (way more than other gelaterias), we thought it would be a good introduction to gelato in Roma, so off we went.
As we approached I could tell this wouldn't be like other gelaterias we've been to as the sheer size of it was much larger than a standard one. There's a huge sign out front and once inside we were greeted by a large retail area. There are multiple counters selling a multitude of confections/pastries in addition to gelato, and there's a separate room on the side with tables where they offer table service. The decor is very welcoming - classic ice cream shop/confectionary aesthetics.
They made it very clear that all the tables were *not* for those who were getting counter service treats, only for those who will be sitting and receiving table service. We didn't feel like sitting, so we got our gelato to go. They operate on a ticket system, so we placed our order at one counter, they gave us a receipt, and then we went to the counter scooping the gelato to provide the receipt and receive our goods. I was feeling like a cone this visit so I had one with three flavors: rum, walnut, and Sicilian cream. The gelato itself was very good, creamy and smooth - and outside the flavors I got, they have several interesting one in addition to the classics.
Service was a sore spot for me, they seemed to really have no tolerance for tourists and hence were slightly abrupt - which is ironic as this was probably the most touristy gelateria I visited in Italy. The experience is important to me, hence the 3 - but if you can look past it you'll get good gelato here. I would be willing to give them another try but would want to try other gelaterias in Roma first.