Gleneagles Hospital

My very first hospitalization experience was at **Gleneagles Hospital**, where I underwent surgery for a meniscus tear. From the moment I arrived at the admission counter at 6 AM to the suite and operating theatre, everything was handled with care and professionalism. The staff were genuinely friendly, polite, and welcoming. A special mention to **Dr. Ong**, the anesthesiologist, whose calm and professional manner immediately put me at ease. **Dr. Chong Kian Chun** took the time to explain my condition thoroughly, which I truly appreciated. Heartfelt thanks to **concierge Rohan**, **chief butler Damien**, **physiotherapist Angeline**, and the dedicated nurses at **Ward 10 (both morning and night shifts)**—your support made a real difference in my recovery journey. Thank you, Gleneagles, for making my first hospital stay a smooth and reassuring experience.

Admitted for one night stay at Ward 6 west wing for a surgical procedure. Admission office staff was very clear in her explanation in my estimated bill size and payment process. Room was clean and well-equipped. Nursing and ancillary staff were all very caring and meticulous in providing care. They checked in on me regularly to assess my pain and attend to my needs. Probably can cut down on the frequency so that patient can have better rest. Plenty of hospital food options to select from and all tasted very good! I was always looking forward to the next meal. Only comment was lacked of info explained to me on what to expect while I’m waiting to be pushed to OT. I waited for more than an hour in my room not knowing what is going on, when I should change into my robe etc. While at OT, the team was extremely swift in their preparation, would’ve been more assuring if they can inform me what is going to happen at every step. Nonetheless, very thankful to all staff for a fuss-free surgery and stay. Thank you team Gleneagles!

I had my first surgery here 11 years ago, and everything went well back then. That’s exactly why I chose Gleneagles again for my second surgery recently — and once again, they didn’t disappoint. I stayed for 5 days and 4 nights, and was fortunate to be upgraded to a VIP suite as the regular rooms were full. From the concierge to the butler, chief butler, technician to cleaner, operating theatre staff, and every single nurse — everyone was incredibly kind, attentive, and professional. They knew how timid and fearful I was about the surgery, and managed to ease my worries with constant reassurance and mental encouragement. I truly felt the warmth of their hospitality and was very well taken care of throughout my entire stay. I’m deeply grateful for the exceptional care and service provided. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Special thanks to Ward 10 West — you made all the difference!

My experience at Gleneagles Hospital was marked by outstanding care, professionalism, and even a bit of humor, which made all the difference during my recovery. From the initial consultation to post-operative follow-ups, the staff’s dedication to patient well-being was evident. The state-of-the-art facilities and collaborative approach among the medical team provided a sense of security and trust throughout my treatment. I would like to especially thank the nurses in Ward 6 for their exceptional care. Not only were they incredibly attentive and kind, but their light-hearted humor helped me stay positive during a challenging time. Their jokes and playful banter made the atmosphere feel more relaxed, turning an otherwise stressful experience into one where I truly felt at ease. Additionally, I want to express my appreciation for the administrative and medical staff at Gleneagles who ensured seamless coordination, making my time at the hospital as smooth and efficient as possible. I am truly grateful for the comprehensive care and the warm, humorous support I received. I would highly recommend Gleneagles Hospital to anyone seeking top-quality medical services with a personal touch.

Everything went smoothly from registration, to surgery and the ward. Thank you for making my first surgery/hospitalization experience such a pleasant one :) Registered around 5.30am and the admin staffs were very knowledgeable and efficient. After registering, I was being escorted to my room before having to prepare for the surgery. They also went through every amenities that was provided in the room too. Toiletries including face & body towel were provided. There's hot water shower too as seen in my foggy toilet picture, it was nice to have a nice shower before discharging. The holding area for surgery was (realllllly) cold but it was nice that they provided a thicker blanket (and it was warm, sooo nice). The nurses and the Anesthetists came to check-in quite frequently before being pushed into the OR. The surgery went well and was pushed to a recovery area (guessing this since I was still waking up from anesthesia). Stayed for a night and a shout-out to all the caring nurses in Ward 9 West for being so nice and reassuring :))

Had a 2 days 1 night stay at Ward 5 East wing ( Maternity Ward ) due to emergency laparoscopy. Nurse armina was really nice and welcoming ! She kept on checking up on me to make sure i was well rested & well eaten !

I waited too long. I have no idea what they did. Even though I was at the Urgent Care Centre, I still had to wait an hour to get the bill. I'm not sure why it took more than an hour to generate a bill. Was it too difficult, or did they need to do the math step by step? The AC was too cold for patients. When I asked the staff to let me walk around to feel warmer, they said no. she wore Jacket but I wore the T-shirt.Sometimes, patients know what's best for themselves. The building is nice, but the effect was useless. I don't think the observation was good for me; it was just a waste of time. AC was too cold, which made me feel bad, and the staff didn't allow me to move. I had to stay on the cold bed for three hours, which make me a headache.The observation lasted three hours, waiting for the bill took over an hour, and I only saw the doctor for two minutes. the doctor make blood test and X-ray still didn't know what happen，just give me painkiller，the emergency doctor tooooo bed，I almost died，2 days later，I ask the heart and lung doctor，they check I got Pulmonary embolism！！！unbelievable what did the emergency doctor do？blood test said perfect，X-ray said perfect！how incompetent emergency doctor！

Great stay at the day ward. Nurses were attentive, kind and friendly. Porter who went me to concierge to get my taxi was also helpful to grab some plastic bags as i was feeling nausea.. i vomited soon after and put them to good use! 😅😅

Good choice for quality Ex-pat doctor and hospital services. And it's quite at $700/ more a night besides insurance reimbursement. But the elevators to each floor are odd, dirty, and poorly run... and then the signage to the Drs. offices are non-existence. The cafeteria is a mess - artery clogging choices -and then service by the 'hawker style stalls' = Singapore needs tipping. The food service industry will always be crappy until the serves make a living off 'service.'

I had the misfortune of a tiny ball bearing stuck in my ear on the weekend, and despite my friend's best efforts to remove it, it was simply too deep and it could not be safely removed without some seriously specialized tools. I was writhing about in severe discomfort and I had to have it removed. We decided to come to the A&E here at Gleneagles at 1pm, which is termed a 24 hour clinic. Upon examination by the doctor on duty, he deemed it necessary for an ENT specialist to come down. The specialist arrived within the hour, keeping in mind it was a Saturday. Because I had eaten prior, he scheduled the removal for a couple hours later. At 5pm, the anesthetist came and by 530pm, the ball bearing was out and at 7pm, I was strolling down Orchard Road. If you have a medical emergency, this is the A&E to go. I was told that in government hospitals, I would possibly have to wait a day or even till Monday since it wasn't a life-or-death case. The service here is top-notch, and doctors here are professional and very experienced.

visited a friend who just delivered here. lifts can be slow. their single room was surprisingly small. my friend was supposed to be staying in their suite but that is located on the 10th floor whilst the nursery is on the 5th. not so convenient huh? so they chose the single room on the 5th floor instead. went to the nursery to take a peek at the baby. nurses were all very friendly and accomodating. security was tight and you need parental identification before carting the baby away. the nursery had a big viewing window on one side but the blind was down. so you cant really look in unless the nurses raise the blind from inside. good for the babies but not the visitors? a tour for moms to be was in progress whilst i was there and the staff in charge was knowledgeable and helpful.

Gleneagles Hospital is managed by the Parkway Group. Great location , very central and close to town , and it's just by the botanical gardens. There also a roof garden which is quite nice. Compared to say, Raffles Hospital, the lobby is quite drab. There are a few eateries, including a Delifrance if you want a bite. Otherwise it's really not spectacular and it feels very impersonal and somewhat shabby. My ward was located on the 6th floor and there was some renovation works going on and the main hallway really , really stank - it was very smokey and dank. The doctors: Knowledgeable and good, was recommended this hospital by a doctor friend of ours. I do feel like I'd be in safe hands. The ward: Ok it's always packed and busy especially if you're going to be admitted for an A&E matter... two-person wards were fully booked and we were lucky to get one at such short notice. The room rate is actually reasonable. The nurses are absolutely overworked and this may result in short temper and miscommunication. The ward itself is clean and well-maintained.

I was admitted to Gleneagles hospital 1 over weeks ago and stayed on level 9 ward for nearly 5 days. It was a terror experience. The nurses, most of them was disorganised. They seems like not knowing what is happening to the patients, why given medicines, and act promptly by getting advice from doctor(s) when should certain medicines stop after their so called "routine" checking on patients of the HBP, passing motions & urine frequency and pain levels. Slow in response to Patient's needs. Some of them were friendly but being friendly just ain't good enough. Many of them are lacking of training and very dis-organised which worried me. Beside, very noisy and you could hear loud noise from your ward and I find it unprofessional. It is a hospital, not a chat cafe and hospital should be quiet. I would think it is very important for the CEO and management to look into the quality of service of their nurses, especially Level 9 (not sure of other levels but I read some other reviews, same bad experience with level 9). A group of well-knowledge and well-trained nurses could help to lower stress of the patients and at some point, can save life, if they doing their job properly and professionally.

Gleneagles is so divey, it's almost endearing. I've been to the Annex Block and the Medical Center, and they both have rabbit warren-like passage ways with small spaces and waiting rooms. The connectors between the buildings have those you-go-outdoors-for-a-second-walk-up-a-step-then-down-a step types of transitions. Another 70s (or 60s) throwback, it would appear. Also, the location, across from the British Consulate and American Embassy on Napier Road, is not as convenient as, say, Mount Elizabeth. That said, there are some plusses. First, there are some great doctors here. Second, there are a nice selection of food options downstairs - hawker style - there is a dim sum place, noodles, Indian food, Delifrance, etc. Third, the reception area in the Medical Center Lobby has comfortable seating. Fourth, the lab and pharmacy on the ground floor are efficient. Fifth, there is a free shuttle bus between Orchard (on Angullia Park) between Wheelock Place and Far East Plaza and the hospital.

At the emergency, I came with a bone dislocation. It was obvious on the X-ray. The doctor didn't reduce it and let me go home advising that if it didn't improve I should see a doctor again. A dislocation will never get better without reduction ! Wrong diagnose, wrong treatment, wrong advice.

For a private hospital, gleneagles is becoming quite old and run down compared to some of the newer ones like raffles. But since the mominlaw and missus' doctor is based at gleneagles, we some how end up here a lot. The hospital wards are ok, lots of cable channels, the food is reasonably tasty and nurses are friendly enough. But for the price you pay you would minimally expect good service. Still it is better than public hospital. But seriously why aren't there simple things like vending machines for visitors on each floor? The waiting area had a water dispenser but somebody had neglected to refill it. Good for patients but not always the best for family members.

Rather disappointing that the telephone line advertised on the hospital website for emergencies is actually a home line and the person at the line is sleep at 6am!!!! She asked me to call during the office hours at 9am. This is nonprofessional and immoral!