Marry M.
Google
Poor customer service and overall underwhelming food. This place was recommend by a friend and long time patron (15+ years). Waitress was pretty good. I unfortunately can not say the same for the curt middle aged man. Not sure if he was another waiter or the manager/owner, but regardless, he would benefit from taking a few hospitality and non-verbal courses to better his customer service skills. I unintentionally entered into a private dining room trying to find the restroom. After, exiting I was rudely criticized by this man who instead of nicely saying “Ma’am may I help you? or Ma’am are you looking for something?” tells me I shouldn’t have entered that room because there was a private party in there, hence the closed door. I guess he was insinuating a closed door should always indicate non-entry. If that were the case it seems like no one would ever enter a public building. However, there was no sign on the door indicating that this area was off limits to the general public. This was also my first time visiting this restaurant, so I was unaware of the layout. I tried looking around for a staff member to ask if I was going to the right area, but one was not available at the time.
The correct area where the restroom was located did not have the best signage. I would suggest something that is brighter and in larger font, as I know I can not be the only customer that has made this mistake and will not be the last. Upon me walking back to my table in disbelief at how rude this worker was, I went back over to offer some crucial feedback. I notified the man that it was a mistake and since he seemed to feel so bothered by my mistake, he should look into having a “Do Not Enter” or “Group Reservations Only” sign put on the door as a fail-safe for patrons that unknowingly pass by the main restrooms. Upon me respectfully offering feedback to a non-issue he made into an issue, he refused to make full eye contact with me and just kept saying “yep and okay” like he did not truly care or want to hear what I was saying (quite dismissive). I certainly will not be returning to this establishment.