M Johnson
Google
I had an absolutely horrible experience last night on February 14, 2020. The Stylist was Kameshia Lambert. This was my first time visiting this facility, and I will NEVER come back! The actual beauty bar is very nice and set up very cute. I thought this experience would be great, but it was horrible! My God daughter was getting her hair done for her 18th birthday, and she is the sweetest most humble person I know, which is why I even stayed. Her hair was fine, but the process was unacceptable! Her appointment was 6:45pm and we arrived at 6:42pm. No one came to the front, so after about 3 mins I walked to the back where Kameshia Lambert advised she would be with us shortly. She had two girls in the back, so we sat in the front. At 7:15pm she texted (instead of coming to the front) and said she was sorry, but she was running about an hour late, which I feel is unacceptable, but I came from Westlake, and picked up my God daughter from North Dallas, so we decided to stay. We sat patiently in the front along with her two children. She never came to the front to see if we needed anything, or sincerely apologized for running so far behind (her attitude was like oh well). She did not start on my God Daughter’s hair until around 9:12pm (over two hours of waiting). When she finally started doing her hair she was consistently screaming at her children, and saying how much they and everything else was getting on her nerves! I honestly felt sorry for them, but felt like this is place of business, so this should not even be a part of the “Client Experience” especially a new client. Then at the end of the “extended” appointment she didn’t try to redeem herself by explaining this is not the normal process of the service she provides, or offer any percentage off, which I would never ask for, but in the case I felt that was the least she could’ve done to show that she cared. I always tip to express my appreciation for the time spent, but the tip she needs is advice on how to do better going forward, and start working on being more professional. This was a horrible experience, and I really hope the other people at the facility do not treat their clients as if they don’t care about their time and experience overall!
