Carrie Mcdonald
Google
I had thought I would become a frequent at this place. I liked the vibe and it is clean and the service is usually pretty good. As a customer service worker myself, I try not to make a big deal out of instances when the employees get a little snippy with me because I understand what it's like to have a bad day.
However, I do think instances like these should be pointed out so that we can do better.
It was busy, so it was difficult to hear -- I went inside to find out the wifi password and the employee instructed me where the sign with the wifi password was located. I couldn't hear very well so I thought he said "big shelf" ( there are large shelves lining the main area of this shop) so I went over there in search for the sign with the password on it. In a room full of people, not only did he raise his voice and say "BAKE shelf BAKE shelf," but once I went over to it, in a very condescending way, he said "there you go." Not only was it embarrassing but it was enough for me to go ahead and pack up my stuff and leave, where I then took my business elsewhere.
I love to support local when I can. I love to support workers. But there are things that are okay and things that are not okay and it was just downright rude and uncalled for. I will not be spending my money here anymore.
I will add a positive that the young man who served me initially, even under the pressure with it being busy, was kind even under pressure, so kudos to him.