Israel R.
Yelp
In short, the service was slow, inaccurate, and inattentive. The food was less than exceptional; it was inaccurate, distasteful, overcooked, and not worth the cost. Their staff sat us in their ball/dance room where their speakers were so loud we were yelling to the person sitting next to us. Ambiance, less than ideal.
The mariachi, while it's a nice detail, it wasn't a pleasant experience. They were off key, off beat, untuned, and not well rehearsed.
I ordered a "Bistec Picado," which I had to return to the kitchen due to the lack of information provided in their menu. Due to health reasons, I had to reduce my salsa intake. The bistec picado was more of a hot sauce and steak stew. Once they returned the dish without salsa, the steak had no onions or bell peppers, it was simply distasteful steamed taco steak meat.
A relative ordered the basic "molcajete," which arrived until we were nearly out the door.
Another relative asked for a raw jalapeno or serrano pepper, when we initially ordered, and for extra salad. After several requests to the waitress, about the salad, the waitress said, "just forget about the salad, it's not coming." And when her raw pepper arrived it was more seared than the food we ordered.
We consistently begged for refills which didn't arrive accurately or promptly. At one point, it took six of us raising our hands for the waitress to come to our table.
I will not be returning to Gloria's in Ontario. Expect another 25 one-star reviews.