Katie S.
Yelp
I'm not sure what is going on with this Glory Days, but I would NOT recommend going here for lunch. I stopped in with a co-worker last week after telling her how much I love Glory Days as a chain and left pretty disappointed.
We were greeted with confusion and the rest of our visit didn't get much better. There was a large party in front of us and we were not acknowledged until they were taken to their seats-even with two greeters! Then when we started heading off to a table with one person, we ended up being taken back to the host stand and being re-routed to another table after he conferred with the other hostess.
Then it took a while for a server to pay us a visit, so by the time she took our drink order we pretty much knew what we wanted to eat. In the interim though, it took so long to get drinks that another server stopped by our table to make sure we were being helped.
Once our soda's arrived we put in our order and waited, and waited, and waited. We were able to flag our waitress down for a soda refill but we only saw her once more to drop the check at the end, and even then, I had to flat out ask for it.
The food took so long to get out to us that it was almost room temperature and my sandwich was so greasy I could barely finish half of it. We actually watched our aps come out and try to be delivered to a table behind us, only to be sent back to the kitchen and come back out 5 minutes later. So I am sure that was part of the problem. (see my pretzel pic and you can tell they had been sitting out a while) Sadly, we were so hungry at that point we didn't flag anyone down to make it right.
To their credit, the bartenders that delivered our food and the other server that came to check on us were hustling, but even with their efforts, we were still there for an hour and a half for lunch.
But still, and I think this is because I was not technically their table, when I asked for extra mustard and a side of mayo, I only got the mayo, and I only got that because I asked a second time when food was being dropped at a nearby table.
Unfortunately, in this area, with so many other options this is just unacceptable to me. Maybe it was just a bad day, maybe the staff is new and under trained?
IDK what the deal was, but I don't have that kind of time to come back to find out.
Update: Almost immediately after posting this review I received a message from GD PR asking me if the manager could contact me. I obliged and provided my contact information and have heard nothing... *crickets* It's been a month.
So, I'm going to guess that management is the issue here... too bad.