Andre J.
Yelp
I'm giving this location 2 stars due to the post experience handling of how they chose to not honor the $80 refund. My wife and I are always in the Bay/Napa area for jazz and business. So this one time we took our cousins and friends. We planned out an array of activities that started in Napa. As we we're at the later part of our getaway. I suggested GoCar Tours. I've seen them every time I was in town. Everyone agreed. So we picked the twilight hours. 3 hours from 2 pm - 5 pm. We arrive, sign in, and look at instructional and safety videos. Then, we proceed to pick our adventure. We chose to do the Golden Gate Bridge Sausalito tour in the faster 2 seater scooter bike vehicle. This vehicle takes on all SF hills. We're told that the GPS will start when you get to the corner. So we're off enjoying the streets and sights of San Francisco scooter style. We get to the picture taking point at the Golden Gate Bridge. Take our pictures and feel excited to cross the bridge scooter style. This is where the problem starts. We proceed while noticing the gps isn't taking over the bridge. So I pull over and call GoCar to confirm which line am I supposed to follow. Okay, confirmed, follow red lines. So we're following red lines, we're going through the park, up a hill with gorgeous homes, cruising the cold coastline, back through the crowded park, and into a neighborhood. We pull over and make the call to GoCar because our time is dwindling. While awaiting information from GoCar. My cousin informs me that his gps is blank. He has no lines. His gps stopped displaying lines after we left Golden Gate Bridge picture stop. So he's just following me. We find out that my gps is on a different route. We're on the city tour. GoCar says my cousin gps was the Sausalito route. We had to do a FaceTime call so GoCar could see the screen. I guess to see if we we're being truthful. So after 25 minutes of trying to get a signal of the new route to just finish with Lombard Street, which was an awesome short experience. I always thought it was longer. So we're back at GoCar. The asian gentleman at the desk said he would give us $40 each credit because our friends did not participate. Plus, he will not charge the $19 each insurance. Cool accountability received, and we're pleased. This was Sunday, April 28. On Friday, I called GoCar because I noticed I had not received my refund . On Friday, May 3rd, I speak to a gentleman, and he takes my number because he's going to get to the bottom of what was promised. He said an outside agency handles refunds, so they would have to send them a message to refund. But, first, allow him to communicate with the person who promised me. He took my number because he's supposed to call me back with information. Now it's Thursday, May 9th. No call from GoCar. My next step is to call again while also reaching out to the BBB for being unprofessional after an admitted error and a suggested return of charge.