LaNisha Flowers (L'Shanelle)
Google
*1/5 stars - Disappointing Experience with Godfather's Pizza on North 30th*
I didnt want to so this as north 30th has been my childhood pizza home, but I'm extremely disappointed with my recent experience at Godfather's Pizza on North 30th. As a lifelong customer, I've always loved their pizza, but their delivery service is non-existent. When I call to order, im always told they had no drivers available, it dont matter if i call on the phone or order online i can call at 4pm 5 6 7 doesnt matter. Mayber they should make this location only dine in and carryout. What's even more frustrating is that they suggested I order through Doordash or another app, which would cost me more.
Whenever you call you will be placed on hold for 5 minutes or more. The long hold times and lack of concern from the corporate office are unacceptable. I reached out to corporate, hoping for a resolution, but they sent the store manager who acted clueless about whats the issue and responded as if i have requested for her to contact me. I wanted to be contacted from corporate because north 30th already let me know you call doordash or dont eat here. The response was dismissive. It's clear that they don't value their customers in North Omaha.
In contrast, the Saddle Creek location has always provided excellent service, including delivery. So I called them because they have delivered to me in north omaha before but I lived at a different location, unfortunately they couldn't deliver to me at my current address. It's unfortunate that the North 30th location can't match this standard. You have customers that want to spend $60 to $100 or more on your pizza but everytime they try to order using delivery they are turned away. There are a lot of people who have transportation issues and are willing to pay delivery especially if that's what you have the store listed as.
I've since found alternative pizza options in the area that offer better service, including Domino's, which was happy to deliver to me no holds no problems. Unfortunately, Godfather's Pizza on North 30th will no longer be an option for me, my assoicates, and my family per their request. I just find it sad that in north omaha it's always a problem to get services that suppose to be provided. North 30th is not a delivery restaurant and needs to be changed to eat in or carry out only. Also being that your competing with other restaurants why woukd you refer your customer to a different platform like doordash and etc... with other competitors on it?????? Because if I'm going yo pay doordash delivery fee it's not gonna be on Godfathers in my area that's suppose to provide delivery it's gonna be at a restaurant that doesnt provide delivery. Lastly if you order on doordash the pizza comes from saddlecreek not north 30th, who I was told don't deliver in my area, but of I order thru doordash saddleCreek is the location making my pizza. Doesn't make sense and normal people are gonna take that as they don't want my money go somewhere else.