S T.
Yelp
I used to like this venue when the owner was arround. Since few months, there is a group of people that own the place in a very unfriendly way. I had money withheld from my cash out, that means my own money that put into the slots machine, by a certain Shelfy or so she introduced herself, because she decided to ask me to leave the premises without good reason. I asked to have acces to the gambling machines and she was offended by my request, because I put her on the spot to ask other patrons to move, in order to let me spend my money for the Golden Entertainment! Now, it might be another company, but the fact that I want to use the slots, and she refused to give my gd the money back, $160 that she wanted to cash out after she feed $200 in, that is beneath any gambling business practice in NV. I had a weird guy,at the next machines, that I asked to activate my frozen screen, and start pushing al kind of buttons to make it work, and then, he said I must play the hand HE pushed, in my behalf, whe I asked him to stop, and cash out.! This employees are clueless and arrogant, and are not representative of our community! They believe that bullying customers is going to bring them more revenue ... Well, I wonder about that... the place next door, and across the street changed hands twice in the last years.... just saying. I know at one point the owner was extremely involved and present on the premises on a regular basis, and his input was noticed, when he connected with us, organizing the performances and keeping the place in good shape. Nowadays I have to beg to gamble! And if I ask I'm labeled by the staff as a " demanding" or "difficult" customer...
What's the point for Golden Entertainment to have this location on their route? Or Jr's? If my money or my girlfriend's money is withheld by an employee at their own will? Could this be this considered fraud or racketeering? I'm not sure , but I'll definitely seek expert advice in this matter, just to understand the dynamics of the industry.
Please be careful, if you are using this venue, that used to be great and a neighborhood staple, with the new servers at the bar, that might not bring justice to the ownership of the business.