Rick Pierik
Google
2025 UPDATE: I believe in second chances (and I also desperately want a local record manufacturer). So, after seeing that Gold Rush replaced a lot of their staff, and hearing from other customers that things had improved, I've started working with them again and things have been waaaay better over roughly half a dozen projects: vinyl quality has been great, turnaround times have been good, and communication has improved 1000%. Old review below. Here's to fresh starts!
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After a couple years of inconsistent experiences (2 orders were flawless, 2 were solid product but extremely late), we are now having the same experience as Russell Brown on our current vinyl order. The original estimate was for 8 weeks, and we are on week 20!!
There was virtually no communication for the first 3 months. After a phone call, we worked out an arrangement to get 200 of the records within a couple weeks to appease our distributor, but are still owed 800 more. Communication has gone back to zero, and we now cannot fulfill any of our pre-orders, or take holiday orders - our busiest time of the year! This has been an absolute disaster and I can no longer recommend Gold Rush.