Chrystabell M.
Google
I really hate leaving this review but feel it's necessary because being an independent artist is challenging enough without issues like this on top. It actually feels devastating after all the energy it takes to make a vinyl package. I hope I am an outlier in my experience with Gold Rush. I was so excited to support a woman owned company that presses in Texas! I would have been thrilled to send them business and sing their praises. The customer service aspect was stellar during the manufacture process. No complaints there. But the product leaves a lot to be desired. The hole punches in the center of the record are jagged, the center labels have bubbles underneath, my pure white vinyl has brown parts from whatever was on the press before them so it looks like the vinyl is dirty, the inner sleeve is flimsy and looks rumpled and crinkled, and there are issues with how the jacket was glued together in about 65% of the product. The sloppy glue job creates a a gap between the top and bottom and bulge inside the gatefold. These jackets are un-sellable. The fold in the center of the gatefold looks jagged and crunched and not smooth. And there are other issues but you get the picture. I can only sell 35% of the 500 that I pressed. Fortunately the vinyl itself sounds great(hallelujah!) so I can get jackets reprinted and replace the inner sleeves, but the whole thing is just super disappointing. I gave them ample opportunity to take some responsibility, but they say these issues came from me storing the vinyl for several months in a climate control storage unit and they bear zero responsibility. They stand by this product as being representative of their company. They said no one has complained about the inner sleeves before. The owner made no attempt to reach out to me to try to work something out. I really wish my experience with them had been great.
