Jewels Q.
Yelp
The food is good but the service is very poor & unprofessional. This is why i give it 1 star for the service. Every time I make an order the girls who answers the phone always gets my order wrong. Even after you have repeat it back. I understand that mistakes happens but seriously 4 times. When you call back to let them know the mistake & let them know that it's not first time your order is wrong. They have attitude, very rude, unprofessional leaves the phone off the hook when you are trying to explain that it's an inconvenience to return back when it's 7:30pm at nite. You hear them in the back talking bad of you in spanish. Yes, I spoke to them in english but I also speak spanish & didn't appreciate what I heard. Since the prior owner sold the employees especially the women have not been good.Ever since then customer service has gone down. The owner is always in a bad mood. When trying to talk to her she tries to shut you up & get you out. I ordered today chili fries & the cheese was not even melted. The strips of cheese were so intact that I had to warm it up myself at home. I know we have to make a living but if the person doesn't speak proper English, has broken english & the spanish comes out. Please have someone else who does speak english to take the order. It'll decrease mistakes, fustration, & bad service. It's the customer who you need to accomadate to be able to spread a good word about the location. My advice is also, do go at nite there's a lot of prostitutes & homeless that hang around the place. It kinda has foul smell of urine on the outside in the parking lot.. My advice to everyone is to check there food every time you prior leaving & go in the day.Usually the place that doesn't have too much popularity are pretty good & service as well. Not much I can say good about this place.just that if better service without attitude or rudeness to your customer, this would be okay to dine..