Golden Chick

It's rare to find a fast food chain that cares about their customers. A mistake was made and quickly taken care of. The manager, Omar, and his staff are pleasant and professional. The food here is not only nostalgic but delicious. Take a look.

The Golden Chick location in Richardson Texas on Arapaho is the best location I have been to. I get breakfast here faithfully. They are the only location that I know of in the metroplex that does breakfast. They always get my order right. It’s always freshly made to order. Also when I need to make changes to my order they don’t complain or get an attitude. The customer service is always friendly.

This is a very nice GC. The employees and manager were all extremely nice and helpful. I don't like the ordering kiosk as it was confusing and time consuming. It would be quicker to just order with a person. Very happy with our visit today.

Extremely Disappointed by the Conduct of a Golden Chick Employee We’re a small business trying to serve our community with integrity and care. Unfortunately, we were recently targeted by an individual named Serhang Sherwani, who we’ve confirmed is affiliated with a Golden Chick location. He and his wife visited our restaurant, placed an order, and then proceeded to leave multiple negative reviews from separate accounts—each one misrepresenting what actually occurred. We take all customer concerns seriously, so we immediately pulled CCTV footage from two cameras, reviewed order receipts, and interviewed our staff. Everything clearly confirmed that the order was taken and served correctly. Despite this, when we reached out to resolve the issue, both he and his wife responded with aggression and refused to acknowledge the facts. Their behavior was loud, disruptive, and seemed aimed at damaging our business rather than resolving any real issue. We’re stunned that someone affiliated with another restaurant brand would act like this. If this is the kind of conduct Golden Chick tolerates from their staff, it’s deeply concerning. As business owners, we expect professionalism—even more so from those who work in the same industry. We’re attaching screenshots of the reviews and the order receipt in question for transparency. The coordinated attempt to discredit us is deeply hurtful and unethical. We will be escalating this further if necessary.

I have been to this location twice and both times my food has been great, my requested condiments have been in my bag and the customer service i've received from Omar has been great! He has a wonderful personality and deserves to be acknowledged! Keep up the good work.

The quality has gone down while the prices have gone up. $9.49 for a 3 tender combo. Look how tiny the tenders are! My straw was also sealed shut. This was such a disappointing experience. I have been coming here for years, but I don't think I am going to return if this is what they consider good service.

Did takeout and the window person was very careful double-checking to be sure everything was there - so appreciated. Also he was out of the small salad so he substituted a full- size one. I felt cared for and appreciated. The chicken itself was fresh and just right.

Grubhub ordered. Food was great and early. Fried okra even showed warm and still crispy. Got chicken tenders with mashed potatoes as well, all fresh and tasted great!

Finally tried the breakfast food. While it didn't look very pretty, it was pretty darn tasty! Worth the try and I look forward to trying the breakfast burritos!

Golden Chick never disappoints. I love the fish and the spicy chicken tenders. My little one recently discovered their warm rolls with honey and he's been asking for "Chicken Golden" every other day. lol Clean tables, good service. A little pricey, but what isn't nowadays?

The staff is soooo nice!!!! I was treated fast and so kindly that I just HAD to hurry and leave them a review! Was greeted immediately and never felt rushed while I was asking questions and placing my order. I would definitely drive out of my way to return to this specific location!

I'm allergic to chicken, but love their rolls! Saw that they offer breakfast and a few non chicken items. Had the breakfast burrito. It comes with eggs, bacon, sausage and cheese. Would not recommend. The eggs were cubed and dry...far from scrambled and fluffy. The meats had no discernable flavor and the cheese was American. Ordered the combo which comes with hash rounds and a drink. The rounds tasted like a Long John Silvers restaurant smells. Gross. This tells me that they do not change their oil nearly enough. The coffee was also not good. The only creamer option is the original flavored coffee mate.

Had high expectations with this visit since it's right down the street from the home office. Food was great and most of the staff was great. I say most because the man taking orders and apparently having to work behind the counter was not a happy person. He kept rushing customers to hurry and order because he had other things to do. He would yell back to the kitchen "I will be there as soon as I can". He would clap his hands and say "come on let's go next customer". He wasn't horrible but you could tell he was put off by being short staffed I would assume. I hope he isn't the manager or he may be in the wrong business.

Where we don't eat fast food very often... Golden Chick, you are our Favorite!!! Tonight was the first time my husband and I truly experienced Golden Chick. I want to give a shout out to Kamari for having the best attitude and serving us!!!! In this day and age it's so nice to have a service person have such an excellent attitude! Please give Kamari a pat on the back and raise. We will be back soon! Our food was hot, yummmy...Deliciousness! We had chicken strips with green beans and mac & cheese.

Online order always shows up missing items. And when you call they admit that they forget to pack it. But it's no big deal to them. Always too late. It's not that hard to pack food that on a simple list. I won't order from there again.

12-21-2022 Golden Chick on Arapaho Total disaster. Buffalo wings were horrible. Really nasty. Just a cold soggy mush of orange goop and lots of broken chicken bones. This was completely inedible and disgusting. I was really looking forward to the Buffalo wings. So much so that I ordered extra. All in the trash bin. It was like they have been sitting in this nasty cold sauce for hours and the crispy fried part has broken down to orange mush. How do you break nearly every bone? That's a real mystery. Bone fragments throughout. We threw this disgusting meal away. Only good part was the chicken salad and the rice. We used to Love GC. I'm pretty much done. Very sad. Lost a loyal family. Left review and feedback online and on app. Not a peep. Been a week. Yeah. No care at all. Glad to be done.

My favorite golden chick location, Friendly employees, and relaxing vibes My food has always been fresh and hot. Keep up the great work!

Had to try the Fletcher's corn dog since the State Fair of Texas is cancelled due to Covid-19. And it was pretty darn good. So convenient to order in the drive through line. Just missing the ambiance of standing in Big Tex's shadow. The fried chicken and fried okra is really good too!

I had great service yesterday and ur manager her name is sadie she was very nice and I knw I will be back

Four stars for four reasons: 1) The black dude working the register was very kind 2) The food was awesome for a fast food joint (chicken tenders dipped in Lotta Zing, eaten with a yeast roll--yum!) 3) Free soft serve 4) Golden egg machine GC is a great local fast food chicken joint chain for those who like the simple things in life!

Had Newsmax on the TV. Thought I was at Four Seasons (landscaping) for a minute before I realized I was actually eating mediocre chicken tenders. Staff was friendly, place was clean, but tenders didn't taste very fresh. Spicy seasoning was meh, Chicken Express is better.

Edit: 11/10/23 Dropped from two stars to one star because oh my gosh I am just barely getting over the food poisoning over a week later. Here's the thing- my family and I are not regular fast food eaters and we eat a balanced healthy diet so when we choose fast food we have always chosen golden chick because it's literally the best. I'm pretty sure it was the mac n cheese. As a former cook I'm more than sure this was caused by raw chicken juice getting into the mac n cheese and allowed to fester while the machine or holding container for it was probably not keeping the correct temperature to prevent bacterial growth. I had to throw out all of my leftovers and groceries I bought prior to becoming sick dueto not being able to get out of bed for over a week and cook for my family. They were all spoiled. This cost me easily $100 out of my pocket just because I wanted to have a day off cooking and enjoy some delicious fried chicken. I will not be back ever again, not out of pettiness, but genuinely it would make me sick to my stomach to eat here after the memories of this week.

So, I swung over to Golden Chick for lunch because the library was not opened yet. Luckily, it was advertised Free WiFi, but when asked for the password, the poor young female cashier had no idea and asked the manager and she said, there is no password? My phone clearly said it needed password? I wasn't so lucky after all, lol. Maybe, they will figure it out one day.

Uncooked chicken sandwich, no gravy in my mashed potatoes, raspberry lemonade is not sweet at all, also dry ass rolls. Tried calling the manager at the restaurant but the number didn't go through, voicemail apparently isn't set up so I couldn't leave a message for a callback. I live a bit far from this location so unfortunately because I just got the kids settled into bed, I can't just get back up and go back to this location and get my refund. Just FYI, this location sucks. The locations in the hood are way better smdh

I usually use the drive thru when I come here but recently I dined in. They seem to have updated the interior because everything looks new. They also added a self serve kiosk so you can order yourself. They even have booths now. Service has always been fast and friendly, both in the drive thru and dine in. The food was fresh and hot. Can't wait to come back again.

I bought The Mixer, which includes fried chicken, chicken strips, 3 sides and rolls. That was more than enough for the party of five in our group. The chicken itself was good but too salty!! The highlight were the rolls (amazing!). The sides: mashed potatoes and mac n cheese were not good, poor quality and would not order again.

The outside appearance of this establishment doesn't scream "come inside". However, the food is another story. I have never been disappointed in the food. The chicken is great and so is the green beans - I know, right. Why am I commenting on the green beans at a chicken place? What sets this GC location apart from the rest is Darrell. Darrell always has a smile on his face as he welcomes you into the restaurant. His attitude really sets the tone for the visit. In fact, when he is not there, it's almost a let down. Keep doing what your doing Darrell.

I wanted to see what the hype was about. I ordered two 4 piece golden tender combos (spicy). One with mac & cheese and gravy, the other with fries and honey mustard. I was so so disappointed. It looked like someone had just tossed spicy seasoning on top. More in the box than on the chicken. It was clumped up in the corners. There was no honey mustard sauce to be seen, even though I clearly ordered it, asked her if my sauce was inside my box and she said yes it is. I attempted to eat the gravy but the consistency was extremely runny and it had small white lumps in it. The mac and cheese had no flavor at all and the tenders weren't exactly moist. The best part of the combos was the sweet yeast roll and drink! I tried calling the number on the receipt. It just rang but I wasn't surprised. It was a complete waste of my money and time. That was my first and last visit to Golden Chick.

The service here is so poor the cashier Morgan has such a condescending tone and rude. The drinks were watery and the chicken provided looked like scraps.

The food has always been hot and fresh and somehow it seems better now than when I was a kid. Darrell behind the counter here is a true asset to this location and the company. He was proudly telling me how long he's been with the company (something like 15 years!) He's always friendly with a great attitude. Give that man a raise!

Ordered online, delivered by Door Dash. Order short 3 corny dogs. Called Golden Chick - they said, you want to pick them up? No, I just paid for delivery. There's nothing we can do, we don't know who delivered your order. I called Door Dash - they said nothing they can do, order prepared by Golden Chick, they just pick it up. I asked them to send the driver back. They said I can't do that unless you reorder. So beware folks of Golden Chick and Door Dash. Very dissatisfied.

Only two stars because they were nice but this is the second incident I've had with location in less than a week. First issue, I ordered breakfast and my entire order was incorrect but they did offer to fix it. Today, I go through the drive thru on my lunch break. I was told to pull ahead for my food, I had to go inside because I waited 15 mins and no one had brought me my food yet. I get the food and it wasn't fresh. So what was I waiting for? I don't have time to eat my food and I want a refund.

I've been to this location on Arapaho 3 times now and each time the service and quality are outstanding. The food is always hot and the staff is always so friendly. I can honestly say this is the most consistent Golden Chick I've had since I first tried it years ago. I even go during lunch rush and they're so effective to where the longest I've waited was still less than 5 minutes. Kudos to the employees at this location!!

I was in Texas for 3 weeks and Golden Chick was the go to restaurant for sure. After visiting several locations, there was one commonality, consistency with Customer Service and the quality of food. Thanks for giving this out of towner a memorable experience. CC from Chula Vista CA

I walked in and it was very clean! No one greeted me, so I decided to use the self service kiosk. Someone made my drink and called me to the counter. I picked it up and it started pouring out from the bottom due to a hole. One lady just looked at me and then told another lady what was happening in Spanish and they both just stared as I scrambled to find napkins. One lady handed me a cup full of ice for me to put the remainder of the drink inside. The only person willing to actually help me was a nice black man who worked there. I thanked him and left. After all that, my order was wrong. I asked for fried okra and I got French fries and I know it was inputted correctly because I did it myself. I most definitely won't be back here.

For fast food fried chicken, I'm actually liking Golden Chick. I've never seen them anywhere before moving to Dallas. Sure, I'll say that it's no Super Chix (which I do love), but this is a fried chicken place, and not so much a chicken sandwich place. And yes, I'm aware that they offer rotisserie chicken too, but I haven't bothered with that, because of all the southern items in the menu making me think I should go with fried. The yeast rolls are good, the fried chicken are good, and the menu offerings are good. Even the seating atmosphere inside is pretty nice for a fast food place. So what is there to complain about? Service maybe? I don't care, not in a fast food place - but even so, I didn't encounter bad service eating inside. But overall, I thought Golden Chick can compete well with the other national fried chicken name brands (Church's, KFC, Popeye's, etc). So yeah, I'm giving a good review for this fast food joint. Just cuz I can. And you Dallasites better be proud of your state homegrown chain.

I don't usually eat fast food but I will to say that my experience here was exceptional. The staff is very professional and friendly. The store was very clean and cared for. Lastly the gentleman by the name of Darrel was very attentive and friendly towards me and he is the main reason why I am giving y'all a five star rating. I will definitely return when I'm in the area again.

I usually love this place but the other day I went through drive thru and my food was old/heat lamped. I called when I got home and even though I had my reciept I was told drive back right then or there is nothing they could do. I explained I didnt feel like getting back in traffic and was told too bad. This is unnaceptable.

Oh my goodness, I just reintroduced Golden Chick in my life again. Where have I been in my life???? I see this location from the Richardson Library which I go to a lot yet I have not stepped inside Golden Chick. I have only been to this store 2x, counting today. The other time was years ago and I don't even remember if I got food. Today I got the 4 piece tenders (spicy) which comes with a roll and a side with a drink. The tenders were so crispy yet tender and moist (on the inside). I was so stuffed that I couldn't finish my side almost but being the secret fatty, I did. All that for 7.57. I would come here again all the time to satisfy my fried chicken cravings. The fatty in me would have taken an ice cream to go but I was too stuffed and it was cold outside. Oh and the staff was very friendly and kind.

I also ways have a great meal at this Golden Chick. Great zing sauce to go with my chicken tenders, great yeast rolls, the battered fries are awesome, and the free ice cream has great flavor (far better than Jason's Deli). But what makes it the best is Daryl behind the counter. He is always friendly and helpful. He definitely takes the experience up a notch.

Do NOT go to this location if you want to get everything you order or you have anywhere to be that day. Slow and horrible at completing orders. Try to call to complain? Nope, they can't answer the phone either. Save yourself the hassle and go somewhere else.

Only reason I drop this review is due to Dine in experience with Daryl. He keeps it clean and professional. Thank you

I ordered a family pack (16 tenders) and I've been sitting outside waiting for my order for 30 minutes. I know for the fact the food isn't real or fresh enough to need that much time.

I love golden chics food but it's always hit or miss with me. There are times I order wicked wings and they are so over cooked and dry I have to throw them all away. Today I went and ordered tenders thought that might help and it did it was very good today. The only problem I had was the gravy was very watery and runny I would have liked a thicker consistency. Another thing I dislike is when you pull up they can never hear you so you have to scream ypur order which is so annoying. A plus for getting my order right in very picky and ways substitute something for something.

Typical fast-food place. Nothing really special or out of the ordinary. Don't believe the hype. Seriously. Then again I've lived in Georgia so I know what real fried chicken tastes like. Only thing I appreciated was the fried okra. Not too bad, like a 3. And you get a lot. Probably would be the only reason why I'd ever come here.

This Golden Chick location is consistently the best one I've tried. I've never used the drive-through, and I've only been there at lunchtime, but the chicken is always hot and delicious. The service is fast, and Darrell especially is awesome!

LOVE their yeast rolls and chicken!! Their fried chicken is not too oily and has the right amount of crispiness. The yeast rolls are so soft and tasty! We also ordered a medium drink of sweet tea. Their medium looked like a large! Sweet Tea was better than most. I would not recommend their gravy though. Their gravy was very runny and barely had any taste. This is one of the best places to get fried chicken! Highly recommend it!

We love golden chick and have them often. The catfish is my favorite. I usually go to a different location closer to work, but we went to this location the other day. The food we ordered was old, and dry. It had obviously been sitting out. We didn't even eat our whole meal. I was under the impression all golden chicks would cook the catfish fresh and made to order. Not at this place, it was terrible and the roasted chicken we ordered was really dry and hard. Everything we ordered here was nothing like our regular location we use. Golden Chick is a great place, but you'll want to avoid this location.

I did a drive thru, so this is my drive thru experience. First off, this location is very tight and small area. I drive a sedan 4 door and my poor tires were hitting some curves and curbs because of it's curvy drive-tight drive thru. I got the #1 which comes choice of spicy or regular, 2 choice of sides, yeast roll and drink. It was pretty quick and efficient. I ate the yeast roll driving back to work, it had a little spice to it because it was sitting on top of the chicken so that added some kick to the roll, I liked that. I came back to the office, the fries were yummy! For a "small" bag, they loaded a lot of fries. They were crispy and good. I had 2 ranch drips which was great, and the chicken tenders where nicely cooked, juicy and big. All in all I'm pleased, the location/area/parking lot can be improved but the food is delicious and well cooked! :)

I will never eat here or order from here again. The delivery guy was over 30 minutes late from the timeframe I was given and he STOLE $2 as a tip. Let me explain how you steal a tip: Out of the 4 orders we had, only one person had cash. Her order was $9.63. I gave him a $20 and he said he only had $8 on me and when he came in he didn't have a pen. I was to sign all of the receipts from the cards I had and he was to go get me $2 more out of his van. The Security guy at our office had a pen, so it eliminated him having to go for that. I watched him take the receipts and tell me that he would return with the $2. I stood there, like an idiot, and watched him get in the van and drive off without even attempting to return with the money. Oh yeah, and this just happened...less than 30 minutes ago.

I don't normally write reviews, but this location is deserving of all five stars. Coming from someone who eats golden chick almost 3 times a week I can honestly say this is the only golden chick I have never had a complaint with. I'm always greeted by Darrell when I walk in, and he even remembers my order. He takes a lot of pride in what he does. He's always checking on customers in the dining area to make sure they are enjoying their food. He is an excellent example of what customer service should be like!

Always fast friendly service! Good comfort food especially the spicy chicken and fried okra. Free ice cream and delicious sweet tea. All I have to say.

My boyfriend and I eat here at least twice a week and always get great tasting food. Carlos helps us at the window and always starts conversation and makes the drive thru experience more personal. Never had a problem here. Food is AMAZING!

There are salad days and there are golden chick days. I had a golden chick day. Driving thru their old drive thru system where you can hardly hear what they are saying. I saw a 6 dollar deal which is 3 chicken tenders one side, drink and a yeast roll. Sounds like a lot of food but it was a snack for me. Literally enhaled everything within 15 minutes! The chicken to the roll, everything was good. I also added jalapeno poppers and they were good too. I consider golden chick to be a must go for chicken tender. They don't coke products just DP...

We were so excited that they were serving Fletchers Corny Dogs since the State Fair won't open. My husband drove thru and bought 4 for a cost of $20. They were nothing like a real Fletchers, wrong hot dog that had a smokey taste and batter so thin it was tasteless. DON'T WASTE YOUR MONEY, trust me I grew up here and what they served was awful. Stick to chicken.

We went to get some golden chick, got 25 tenders and 3 sides. We got mash potatoes and gravy, both of them were almost non edible. The gravy looked like it was watered down and just tastes like gravy flavored water and the mash potatoes was basically just powder. The only thing that was good was the tenders. Wouldn't recommend this location.

I've come here several times for lunch during work. Only been inside once when they had the drive thru closed for some type of construction. There's usually a line in the drive thru, but it moves at a good pace. My food is always hot and fresh, and the roll is yummy. I usually don't like the way fountain drinks taste at fast food restaurants, but their Big Red soda is good. It's fast food, it is what it is. I haven't had any problems, so that's great.