Bin K.
Yelp
Horrible, uncaring, dismissive customer service, mediocre food!
I placed an order for delivery tonight, ask on the phone to make sure the delivery guy will come up to my apt. For some reason the delivery has refused every time. But today have a sprained ankle so made it a point to request delivery to my door. The guy on the phone says, "defintely, that is to be expected." My order reaches over 1 hour later, the delivery guy calls me & says "You come down". I explain my foot hurts & he just VERY RUDELY says no again & leaves the premises with my dinner. I call the restaurant & they're no help. I ask the manager what am I supposed to do about my dinner since I waited an hour, she said they can't help. By the time I would've reached downstairs with my crutch anyway, the guy could've already been upstairs, 4th floor w/ elevator. No other food delivery has ever made issue, none, in the 9 years I've lived here. Too bad I tipped this guy 20% for every order so far, because they do NOT care about their customers. Sad. Nonesense. Bad business. Food is mediocre, that too. Nothing is worth that hassle. Owner didn't care at all, just yelled at & dismissed me even when I again explained I had a sprained ankle. No CONCEPT OF CUSTOMER SERVICE! Ting's Chinese Restaurant is WAY better with yummy food, in a jiffy, and a pleasant team all around. 2nd choice for area Chinese would be Double Ai. Go Ting's, Booooooo Golden China.